Why aren't employees performing with Azure Test Plans tool at the desired level?

What will help them perform at the desired level?

Direct observation

Interviews

Focus groups

Online Surveys

General goal: Design practice activities that address the highest priority behaviors

The tasks that employees must perform: Create test plans and test suites Add a requirement-based test suite and select backlog items to test Find a test case in a test plan Create manual test cases Assign testers Delete test artifacts Run manual tests Create and close a bug from testing tool Grant access to manual testing features Manage test plans and test suites under an area path Set permissions to create and delete test artifacts Set permissions to manage test controllers

Frequency: Add a requirement-based test suite and select backlog items to test - once every 2 weeks (depending on sprint duration) Find a test case in a test plan - every day Create manual test cases - every day Assign testers - every day Delete test artifacts - when required Run manual tests - every day Create and close a bug from testing tool - every day Grant access to manual testing features - upon request Manage test plans and test suites under an area path - once every 2 weeks (depending on sprint duration) Set permissions to create and delete test artifacts - upon request Manage test plans and test suites under an area path - once every 2 weeks (depending on sprint duration) Set permissions to manage test controllers - upon request

The difficulty of each task: Create test plans and test suites - Low Add a requirement-based test suite and select backlog items to test - Medium Find a test case in a test plan - Low Create manual test cases - Medium Assign testers - Low Delete test artifacts - Low Run manual tests - Medium Create and close a bug from testing tool - Medium Grant access to manual testing features - Medium Manage test plans and test suites under an area path - High Set permissions to create and delete test artifacts - Low Set permissions to manage test controllers - High

The importance of each task: Create test plans and test suites - High Add a requirement-based test suite and select backlog items to test - High Find a test case in a test plan - Medium Create manual test cases - High Assign testers - Medium Delete test artifacts - Medium Run manual tests - High Create and close a bug from testing tool - High Grant access to manual testing features - High Manage test plans and test suites under an area path - High Set permissions to create and delete test artifacts - High Set permissions to manage test controllers - High

Observe or interview an employee (or employees)

List every action they must perform in Azure Test Plans

Survey

Focus groups

Info

How

Design decisions