Name calling

Public criticism

Screaming

Disregard about interdisciplinary input on patient care

Persistent hostility

Regular verbal attack

Refusal to assist with duty

Taunting the nurse in front of others

Speaking negatively about the nurse to administrator

Withholding support

Sarcastic comments

ignoring or disregard of individual input

1 Establish a code of conduct

2 Educate about professionalism in workplace

3 Establish a communication proces

4 Periodically review effectiveness of code of conduct

The nurse maintains compassionate and caring relationships with colleagues and others with a commitment to fair treatment of individuals, to integrity preserving compromise, and to resolving conflict (ANA, 2001, pg9

collaboration requires mutual trust, recognition and respect among the health care team, shared decision making about patient care, and open dialogue among all parties…” (ANA, 2001, pp. 10-11)

Nurses are expected to recognize and take action concerning any occurrences “of incompetent, unethical, illegal, or impaired practice by any member of the health care team…” (ANA, 2001, p. 14).

Anxiety

Feeling unappreciated

Depression

Inadequate feeling

Substandard Patient care

Job turnover

Absentiesm

Decrease patient safety