MindMap Gallery Chapter 8 Sales Manager and Team Management
Chapter 8, Sales Supervisor and Team Management, summarizes the ability and quality requirements of sales supervisors, the cost awareness and risk awareness of sales supervisors, and the content of sales team management. I hope it will be helpful to you.
Edited at 2023-03-30 16:11:17One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
Chapter 8 Sales Manager and Team Management
Section 1 Ability and Quality Requirements for Sales Supervisors
skill requirements
(1) Ability requirements of sales supervisors (1) Ability to analyze, synthesize, and macro-control (2) Decision-making ability (3) Knowledge and ability (4) Innovation ability (5) Organizational ability (6) Adaptability (7) Ability to motivate and coordinate team relationships (8) Expression ability
Quality requirements
(2) Quality requirements for sales supervisors ①High sense of professionalism and work responsibility ②The spirit of continuous innovation and enterprising ③Objective, cheerful and approachable ④Good social perception ⑤Broad mind
Section 2 Cost Awareness and Risk Awareness of Sales Executives
cost consciousness
1. Cost.
2. Cost leadership strategy. (choose)
(A company is required to be a cost leader)
Companies often make mistakes when adopting a cost leadership strategy: (1) Only focus on the cost of sales activities (2) Neglecting indirect or small-scale activities (3) Damage the good image of the company
3. Cost control.
(1) Strengthen cost awareness. (2) Precautions for cost reduction.
method: ① Carry out rectification and strengthen control ②Strict discipline and avoid loopholes ③ Reasonable arrangements and efficient operation.
Risk awareness
(1) Risk overview. There are roughly two definitions of risk: ① Uncertainty that an event will produce consequences that people do not expect; ②Uncertainty of losses incurred
Risk is the probability of an adverse event occurring.
Risks can be divided into the following types: (choice) (1) Environmental risks. (2) Production risks. (3) Market risk. (4) Financial risk (a comprehensive reflection of corporate risks.)
(2) Risk analysis. (choose) Risk analysis can be broken down into four aspects: risk awareness, risk estimation, risk evaluation, and decision-making. Market risks mainly come from three aspects: (selection) 1.Competitive ability 2. The quality of competitors’ products or the time and quantity of the emergence of similar new products 3. Consumers have saturation of the product.
Section 3 Sales Team Management
team spirit (choose)
Concept: The values, beliefs and sense of struggle of the team as a whole. It is the ideology of team members working together to achieve their best for the benefit and goals of the team.
The content of team spirit: three aspects: cohesion, sense of cooperation, and high ambition
Characteristics of team cohesion: ① Strong sense of participation and harmonious interpersonal relationships ②Be able to care for and respect each other ③Have a strong sense of belonging, realize their position in the team, and that personal destiny is closely related to the team, so they are less likely to change jobs; ④The communication channels within the team are relatively smooth and information exchange is frequent. Communication is a part of the work. ⑤ Have a strong sense of professionalism and responsibility, and be willing to take on team tasks ⑥The team provides convenient conditions for the growth and development of members and the realization of self-worth.
Factors affecting the level of cohesion Short Answer 2015
• Viewed from the outside: When a team encounters a threat, usually the greater the external threat, the greater the impact, the greater the pressure, and the stronger the team's cohesion will be. • Internally, factors affecting cohesion: ①Team goals ②Team size ③Team management style ④Reward methods or incentive mechanisms ⑤Team’s past performance
Cultivation of team spirit (choose)
(1) Scientifically establish team goals and make them fully penetrate within the team
feature: ①The business philosophy should be contemporary ②The goal must be real. ③Goals have a motivating effect ④The goal must be continuously improved.
(2) Establish team values and cultivate a good team atmosphere.
(3) Create an organizational atmosphere of mutual trust.
(4) Establish a standardized management system and incentive mechanism.
(5) Build team spirit with the help of corporate culture.
(6) Strengthen team leader behavior.
Team communication
In the team working style, in addition to communication between members, the one-to-many and many-to-many communication between team members and teams and between teams are collectively referred to as team communication.
1. Direction of communication
(1) Horizontal communication. (2) Vertical communication.
2. Content of communication
(1) Information communication (2) Important contents such as thoughts and feelings
3. Communication channels
(1) Formal communication channels (full channel: free communication and important persons). (2) Informal communication channels. (3) Verbal communication and non-verbal communication. (Reports and document reports are in written form for widespread dissemination)
Supervisors communicate emotionally with different needs ① Treat each other with sincerity, maintain intimacy, value and explore members’ wishes. ② Listen patiently, understand the thoughts of subordinates, and go deep into your heart. ③Build a relationship of mutual trust and consider others. ④ Recognize the individual personality of members and encourage the development of interests and hobbies. ⑤Care about team members.
team conflict
1. The concept of team conflict.
Team conflict refers to the conflict between two or more teams in terms of goals, interests, understanding, etc. Mutually incompatible or mutually exclusive, resulting in psychological or behavioral conflicts, resulting in conflicts and disputes. execution or attack.
2. Classification of team conflicts
Role conflicts, conflicts between teams, relationship conflicts, task conflicts, and process conflicts.
The role of team conflict (Multiple choice/discussion)
(1) The constructive role of conflict ① Internal disagreements and confrontations can create a social system in which various departments support each other; ② Exposure of conflicts is conducive to venting emotions, otherwise suppressing anger will lead to extreme reactions; ③Conflict increases cohesion; ④The conflict between the two major forces can demonstrate their strength and finally achieve a balance of power to prevent endless strife; ⑤Conflict can prompt alliances to survive, to deal with stronger enemies, or to jointly monopolize the market. (2) The destructive effect of conflict ① Manpower and material resources are dispersed and cohesion is reduced; ②Cause people’s tension and hostility and reduce their concern for work; ③When conflicts are serious, they will affect the lifespan of the organization and team.
4. Three stages of team conflict process (multiple choice question)
①Potential opposition or inconsistency (necessary conditions for conflict to arise: communication, team structure, personal factors) ②Cognition and personalization ③Behavioral intention
5. Team conflict resolution techniques (multiple choice question)
①Solve the problem (1) Solve it face to face (2) Transfer the goal ②Transfer target ③Avoid or suppress conflicts ④Compromise ⑤Order from superiors ⑥Improve interpersonal skills