MindMap Gallery Chapter 10 Project Communication Management
PMP study notes: Chapter 10: Project Communication Management, key learning points in this chapter: How much energy does communication take up for project managers«««« Types of communication ««« Communication Model«««« Communication Funnel««« Communication Path««««« Communication methods««««« Communication barriers«««« Communication Technology«««« Conference Management««« Changes in communication ««««
Edited at 2023-06-02 17:22:04One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
Chapter 10: Project Communication Management
communication management process
10.1. Planning and communication management
enter
1. Project charter
2. Project management plan
resource management plan
Stakeholder Engagement Plan
3. Project files
requirements document
Interested Party Register
4. Business environment factors
5. Organizational process assets
Tools & Techniques
1. Expert judgment
2. Communication needs analysis
3. Communication technology
4. Communication model
5. Communication methods
6. Interpersonal and team skills
communication style assessment
political awareness
cultural awareness
7. Data performance
Stakeholder Engagement Assessment Matrix
8. Meeting
output
1. Communication management plan
2. Project management plan update
Stakeholder Engagement Plan
3. Project file update
Project schedule
Interested Party Register
planning process group
10.2. Management communication
enter
1. Project management plan
resource management plan
communications management plan
Stakeholder Engagement Plan
2. Project files
Change log
Problem log
Lessons Learned Register
quality report
risk report
Interested Party Register
3. Work performance report
4. Business environment factors
5. Organizational process assets
Tools & Techniques
1. Communication technology
2. Communication methods
3. Communication skills
communication competency
feedback
Nonverbal
Demo
4. Project management information system
5. Project report release
6. Interpersonal and team skills
active listening
conflict management
cultural awareness
Conference management
interpersonal communication
political awareness
7. Meeting
output
1. Project communication records
2. Project management plan update
communications management plan
Stakeholder Engagement Plan
3. Project file update
Problem log
Lessons Learned Register
Project schedule
risk register
Interested Party Register
4. Organization engineering asset update
executive process group
10.3. Supervision and communication
enter
1. Project management plan
resource management plan
communications management plan
Stakeholder Engagement Plan
2. Project files
Problem log
Lessons Learned Register
Project communication record
3. Work performance report
4. Business environment factors
5. Organizational process assets
Tools & Techniques
1. Expert judgment
2. Project management information system
3. Data performance
Stakeholder Engagement Assessment Matrix
4. Interpersonal and team skills
Observe, communicate
5. Meeting
output
1. Work performance information
2. Change request
3. Project management plan update
communications management plan
Stakeholder Engagement Plan
4. Project file update
Problem log
Lessons Learned Register
Interested Party Register
Oversight process group
Core Concepts of Communication Management
Plan communication management: Define the rules for communication within the team, such as how often to hold meetings, whether communication should be in writing or exempted, and how to save communication minutes
Supervisory communication: what information and who can participate and who cannot participate
Provide information to the right audience in the right form, at the right time, and make the information have the right impact.
Effective communication requires
correct form
right time
the right audience
correct impact
Project managers should spend 75%-90% of their time on communication
communication effect
way of communication
internal - external
formal-informal
vertical horizontal
Communication between project manager and team belongs to?
official - unofficial
written-oral
speech-body language
Planning communication management
The various processes required to ensure that project information is properly planned, collected, generated, published, stored, retrieved, managed, controlled, supervised, and ultimately processed.
effective communication
johari window
Known as: “The Discovery of Self-Awareness—The Feedback Model”
What are some suggestions for improving communication between people? Appropriately open your secret area to the other party, so that the other party feels that you trust him or her.
four areas
1. Open area: information that you know and others also know
2. Secret area: secrets that you know but others may not know
3. Blind areas: blind spots that you don’t know but others may know.
4. Unknown area: information that neither you nor others know.
The 5Cs of written communication
Correct grammar and spelling
Concise expressions and no redundant words
Clear purpose and presentation (suitable for reader needs)
coherent thinking logic
Controlled statements and thought succession
What issues need to be considered when planning communications?
Who needs what information and who has access to it
When do they need information?
where information is stored
In what form should the information be stored?
How to retrieve this information
Whether to consider time differences, language barriers, cross-cultural factors, etc.
Basic model of communication
communication funnel
The communication funnel graphically expresses the phenomenon of information loss during the communication process.
100% of what you want to say
80% of what you express
60% of what he heard
He understands 40%
20% of what he did
How to solve the communication funnel? Turn one-way communication into two-way communication, also called feedback. Form a closed-loop communication model
communication path
There is a path between two people
Communication between N people requires combination
For example, there are 5 people
no direction
Example: You used to have a team of 5 people. Now the work has increased and 2 new people have joined. How many communication paths have you added?
Example: You used to have a team of 5 people. Now the work has increased and 2 new people have joined. How many communication paths have you increased?
Filtering: Filtering specifically refers to the communication of tasks between superiors to subordinates between levels, which will produce a filtering effect.
communication barriers
Communication barriers include the following aspects
information overload
lack of knowledge
cultural difference
Distracting environmental factors
harmful attitudes
bad mood
Don’t understand industry jargon and technical terminology
Too many communication channels
selective cognition
Causes of communication barriers
Different stakeholders have different understandings of the project
Competition for resources such as manpower, equipment, and materials
personal conflicts between people
Resistance to change (e.g. new technology, new processes)
Communication methods and techniques
Communication techniques for project stakeholders
Simplify the use of language
Use visual aids
active listening
Effective feedback
Control emotion
Communication methods for project stakeholders
Communicate during interaction
Multi-directional exchange of information between two or more parties. This is the most effective way to ensure that all participants agree on a specific topic
Including meetings, phone calls, instant messaging, video conferencing, etc.
push communication
Send information to specific recipients who need to receive the information
This method ensures that the message is sent, but it does not ensure that the message is understood by the target audience.
Includes letters, memos, reports, emails, faxes, voicemails, logs, press releases, broadcasts, blogs, etc.
pull communication
Used when there is a large amount of information or a large audience.
Recipients are required to access information content autonomously.
Including corporate intranet, electronic online courses, experience and lessons database, knowledge base, subscription, download, encyclopedia, library, knowledge base, online audio and video, etc.
Comparison of communication methods
management communication
The following steps should be taken when planning a meeting
Prepare and publish meeting agenda (which contains meeting objectives)
Ensure meetings start and end at set times
Make sure participants are invited and present
Ensure that normal meeting content is on topic
Handle expectations, issues and conflicts in meetings
Document all actions and their assigned responsibilities for the actions
Supervise communication
Oversight communication is the process of ensuring that the information needs of the project and its stakeholders are met
Changes may result in the following
Revise the communication requirements of relevant parties, including the relevant parties’ requirements for information release, content format, and release method.
Establish new procedures to eliminate bottlenecks
Key learning points in this chapter
How much energy does communication take up for project managers««««
Types of communication «««
Communication Model««««
Communication Funnel«««
Communication Path«««««
Communication methods«««««
Communication barriers««««
Communication Technology««««
Conference Management«««
Changes in communication ««««