Information interaction methods: written, oral, formal/informal, gestures, media forms, word choice and sentence formation

Classification of communication activities

Include relevant parties in the project review scope.

Involve relevant parties in project meetings.

The increasing use of social tools

Multifaceted communication methods

Communicate more frequently and quickly

Try to simplify the channels for team members to obtain information.

Conduct frequent team checks

and allow team members to work together

To facilitate communication with senior management and stakeholders, project artifacts also need to be published in a transparent manner

Regularly invite relevant parties to review project artifacts

Successful communication includes:

1. Communication strategy: Develop appropriate communication strategies based on the needs of the project and its stakeholders

2. Communication Management Plan Project communication is the product of the planning process and has relevant provisions in the communication management plan.

The communication strategy and communication management plan will become the basis for monitoring communication effectiveness.

In project communication, efforts need to be made to prevent misunderstandings and miscommunications, and to make careful selections from the various methods, senders, receivers, and messages specified in the planning process

When compiling traditional (non-social media) written or spoken messages, applying the 5 Cs of written communication can mitigate, but not eliminate, misunderstandings:

The 5Cs of Written Communication

Cooperate with communication skills

The purpose of communication is clear;

Try to understand the recipients of communication and meet their needs and preferences;

Monitor and measure the effectiveness of communications

Project Charter: List of key stakeholders, roles and responsibilities

Project management plan: resource management plan, stakeholder engagement plan

Project documents: requirements documents, stakeholder register

Business environment factors: organizational culture, political climate, governance framework, personnel policies, stakeholder risk thresholds, established communication channels/tools/systems, global/regional or local trends/time/customs, geographic distribution of facility resources

Organizational process assets: The organization's social media, ethics, and security policies and procedures; The organization's issue, risk, change, and data management policies and procedures; The organization's communication requirements; Standardized guidelines for producing, exchanging, storing, and retrieving information; Historical information experience Lessons learned knowledge base; stakeholder and communication data information from previous projects

expert judgment

Communication needs analysis:

communication technology

communication model

communication method

Differences in communication techniques, models and methods

Interpersonal and team skills

Data representation: Stakeholder engagement assessment matrix (gaps between engagement levels and expectations to identify additional communication needs to fill engagement gaps)

Meetings: including virtual (online) or face-to-face meetings

guide

communications management plan

Project Management Plan Updates: Stakeholder Engagement Plan, etc.

Project document updates: project schedule, stakeholder register

Project management plan: resource management plan, communication management plan, stakeholder engagement plan

Project documents: change log, issue log, lessons learned register, quality report, risk report, stakeholder register

job performance report

business environment factors

organizational process assets

communication technology

communication method

Communication skills: including communication competencies, feedback, non-verbal skills, presentation (a presentation is the formal delivery of information and/or documents), etc.

Project Management Information System (PMIS): including electronic project management tools, electronic communication management, social media management, etc.

Project report released

Interpersonal and team skills

Meetings: Support actions defined by the communications strategy and communications plan

Project communication records: performance reports, status of deliverables, schedule progress, costs incurred, demonstrations, and other information required by interested parties

Project Management Plan Updates: Communication Management Plan, Stakeholder Engagement Plan

Project document updates: issue log, lessons learned register, project schedule, risk register, stakeholder register

Organizational process asset updates: project records, reports, and presentations

Project management plan: resource management plan, communication management plan, stakeholder engagement plan

Project documents: issue log, lessons learned register, project communication record

Job performance data: Data on the actual type and amount of communication that occurred

business environment factors

organizational process assets

expert judgment

Project Management Information System (PMIS): Monitor communication-related information in this system to evaluate its effectiveness and effectiveness

Data performance

Interpersonal and team skills

Meeting

Job performance information, job performance reports: including status reports, progress reports and forecasts

Change request: Change communication management plan, revise communication requirements of relevant parties, establish new procedures to eliminate bottlenecks

Project Management Plan Updates: Communication Management Plan, Stakeholder Engagement Plan

Project document updates: issue log, lessons learned register, stakeholder register