MindMap Gallery 8Project quality management
PMP exam quality management has compiled the knowledge of planning quality management, management quality, and control quality. Let's take a look.
Edited at 2023-04-14 15:20:09One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
8Project quality management
8.1 Planning quality management
Definition: Identify the quality requirements and standards for the project and deliverables and describe in writing how the project will demonstrate the quality requirements and standards
This process only happens once
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Project Charter
The project charter contains a high-level description of the quality requirements that impact project management, measured project goals, and success criteria.
project management plan
demand management plan
The demand management plan records the method of managing demand for reference by the quality management plan and quality measurement indicators.
risk management plan
The risk management plan records the method of identifying risk plans, managing and supervising the management plan, and combining the risk management plan with the quality management plan helps to improve the probability of project success.
Stakeholder Engagement Plan
Stakeholders provide a means of requirements and expectations, laying the foundation for the quality management plan
Scope Baseline
The deliverables of the wbs and project scope statement need to be considered when determining the quality standards and objectives of the project, and when determining the deliverables and processes that require quality review. . . . The scope statement contains acceptance criteria for the deliverables
project files
Hypothetical log
Keep a log of quality-related assumptions
requirements document
Documented the requirements of interested parties,
Requirements Tracking Matrix
Connecting requirements to deliverables helps ensure that each requirement in the requirements document can be tested
risk register
Information about threats and opportunities that may affect quality
Interested Party Register
Contribute to the requirements and expectations of interested parties with a special interest and influence on quality, especially important customers
business environment factors
organizational process assets
Organization quality management system
Quality template
Historical database, experience and lessons knowledge base
Tools & Techniques
expert judgment
Seek input from individuals and groups with expertise or relevant training; quality assurance, quality control, quality measurements, quality improvement, quality systems
data collection
Benchmarking
Compare actual plans and project practices with industry standards
Brainstorming
Mobile phone data to develop quality management plans for appropriate projects
Interview
Understand the expectations of experienced stakeholders and subject matter experts on the project,
data analysis
Cost-benefit analysis
Reduce rework, increase productivity, reduce costs, improve stakeholder satisfaction, and improve profitability. Conduct a cost-benefit analysis for each quality activity, which is to compare its possible costs with expected costs.
quality cost
The costs incurred during the product life cycle in order to prevent non-compliance with requirements and to evaluate whether the product or service meets the requirements or if it fails to meet the requirements.
consistency cost
prevention cost
Training, process documentation, equipment, completion time
Evaluate costs
test, destructive testing, inspection
cost of inconsistency
internal failure costs
rework, scrap
external failure costs
Debt, warranty work, lost business
decision making
standard decision analysis
Identify alternatives to key issues and prioritize alternatives through a series of decisions
Data performance
flow chart
The steps and branches required in the process of converting one or more inputs into outputs. It shows the activities in the process, decision points, branching loops, parallel paths and overall processing sequence.
logical data model
Visualize organizational data and describe it in business language without relying on any software development technology
Matrix diagram
Demonstrates the strength of relationships between factors, causes and objectives, identifying quality measures critical to project success
mind Mapping
Quickly collect project quality requirements, constraints, and dependencies
Testing and Inspection Planning
Decide how to test and inspect the project
Meeting
output
quality management plan
Definition: Policies, procedures, and guidelines that describe how to implement quality objectives and describe the activities and resources required to identify quality objectives.
quality measures
Describe the project or product attributes and how the control quality process verifies compliance
Project Management Plan Update
risk management plan
Scope Baseline
Project file updates
Lessons Learned Register
Requirements Tracking Matrix
risk register
Interested Party Register
8.2 Management quality
Definition: Applying the organization's quality policy to projects and converting the quality management plan into executed quality activities
Increase the likelihood of achieving quality goals
Identify invalid processes
Identify causes of poor quality
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project management plan
project files
Control measurement results
Used to analyze and evaluate whether the quality of deliverables meets requirements, and helps analyze the results of measurements and their accuracy.
quality measures
Use these indicators as a basis for improvement
risk report book
Use it to avoid risks and identify quality objectives that affect the project
Lessons Learned Test
Early lessons learned can be used later to improve management efficiency
Checklist
Verify that requested projects are implemented
Check whether requirements are met
organizational process assets
Tools & Techniques
data collection
data analysis
File analysis
Analyze the project's performance reports, quality reports, deviation analysis, test reports, etc. to find out-of-control processes
Root Cause Analysis
process analysis
Process improvement opportunities, analyzing non-value-added parts of the process
Alternatives analysis
Choose appropriate quality solutions and methods
Multi-criteria decision analysis
Used to discuss quality alternatives for the overall project
decision making
Data performance
cause and effect diagram
Ishikawa diagram, analyzing the root causes of project quality
hierarchical method, hierarchical method
Group data of the same nature and conditions together
Histogram
Bar chart showing numerical data
Pareto chart (28/20 rule)
Identify most problems and a few main causes
Scatter plot
A graph showing whether two variables are related
audit
Determine whether project activities comply with policy
Identify gaps and deficiencies; share good practices; assist in improvements and increase efficiency; accumulate experience and lessons; confirm approved implementation status
x-oriented design
problem solved
Eliminate problems or develop long-term solutions to them
quality improvement methods
pdca loop
output
quality report
Quality reports reported by the team, suggestions for improvement, suggestions for corrective measures, and an overview of the control process
Test and Evaluation Documents
Also called a test and evaluation guideline, a set of activities that are used to determine whether requirements are met
change request
Project Management Plan Update
Project file updates
8.3 Control quality
definition
In order to evaluate performance, meet the expectations of relevant parties, and ensure the normal operation of the project,
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project management plan
project files
quality measures
Describe project or product attributes and how the control quality process will verify compliance (Planning Management)
Test and Evaluation Documents
Used to evaluate the degree to which quality objectives are achieved (management quality output)
Lessons Learned Register
Approved change request
Implementation of approved change requests requires verification and confirmation of completeness, correctness, and retesting.
Deliverables
job performance data
business environment factors
organizational process assets
Tools & Techniques
data collection
Checklist
Manage and control quality activities in a structured manner
Checklist
Used to arrange items in a logical manner so that useful data on potential quality issues can be collected efficiently
statistical sampling
Select some samples from the population for inspection
attribute sampling
The result is pass or fail (larger samples are required)
data analysis
performance review
Measure, compare and analyze the quality measurement indicators defined in the planning quality management process against actual results.
Root Cause Analysis
Used to identify the cause of defects.
examine
Refers to the inspection of work product to determine compliance with written standards and may also be used to confirm the remediation of defects.
Testing/Product Evaluation
An organized, structured survey designed to provide objective information about the quality of the product or service being tested based on project needs.
Data performance
Control Charts
Used to determine whether a process is stable or has predictable performance.
A data point exceeds the control limits
7 consecutive points fall on the same side of the mean
Meeting
output
Quality control measurement results
Written records of the results of quality control activities shall be recorded in the format determined by the quality management plan.
Verified deliverables
job performance information
change request
Project Management Plan Update
Project file updates
Problem log
Deliverables that repeatedly fail to meet quality requirements are often logged as issues.
Test and Evaluation Documents
This process may result in modifications to the test and evaluation documentation to make future tests more effective.
risk register
New risks identified during this process are documented and managed through the risk management process.
Lessons Learned Register
Document the sources of quality defects, ways in which they could have been circumvented, and how they were dealt with effectively.
Pay attention to the problem
Differences in quality management processes
Planning quality: setting standards
Managing quality: managing the process. All project management processes QA
Control quality: check the results. QC
Choices about "how to avoid"
When a customer discovers a defect, he should do a "quality control" QC in advance
If defects are found during quality control, "management quality" QA should be done in advance
How to deal with defects found during quality control
If it is a small number and some deliverables are defective, the cause needs to be investigated and the defects remedied through the change process.
If a large number of deliverables are defective, you need to reflect on the process and do a good job of QA