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Chapter 13 Project Stakeholder Management
This chapter mainly includes the following contents: Identify stakeholders Initiate process group Planning Stakeholder Involvement Planning Process Group Manage Stakeholder Engagement Execution Process Group Monitoring stakeholder involvement Monitoring process group Everyone is welcome to learn and communicate~
Edited at 2023-04-15 22:48:18- One Hundred Years of Solitude Character Relationship Chart
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
- One Hundred Years of Solitude Character Relationship Chart
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
- Project Management Process Template
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
Chapter 13 Project Stakeholder Management
- One Hundred Years of Solitude Character Relationship Chart
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
- One Hundred Years of Solitude Character Relationship Chart
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
- Project Management Process Template
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
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- Outline
Chapter 13 Project Stakeholder Management
Identify stakeholders Initiate process group
Concept: Stakeholder identification is the process of regularly identifying project stakeholders, analyzing and documenting their interests, involvement, interdependencies, influence and potential impact on project success.
The main effect is: using project teams can establish appropriate attention to each stakeholder or stakeholder group
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Project Charter. List of key stakeholders. Stakeholder responsibilities. Agreement. All parties are project stakeholders and may also involve other stakeholders.
Business documents. Business case. Project Objectives. Initial list of stakeholders affected by the project. Revenue Management Plan . How to achieve the benefits described in Business Who
Project management plan. When stakeholders are first identified, the project management plan does not exist. Stakeholder engagement plan. communication management plan
project files. changes.log. Requirements document. problem.log. Issues recorded may bring new relevance to the project or change the type of participation
Business environment factors. Organizational culture/political climate and governance framework/government or industry standards/global/regional or local trends/practices or habits/geographical distribution of facilities and resources
Organizational process assets. Stakeholder register template and instructions/Stakeholder registers from past projects/Lessons learned knowledge base includes information about stakeholder preferences, actions and involvement
Tools & Techniques
Expert judgment. data collection. Questionnaires and surveys. - One-to-one investigation. Focus group discussion . or other large-scale information collection technology. Brainstorming
data analysis
Stakeholder analysis
Position within the organization/role within the project/interest in project information. Interests, expectations, and attitude towards the project (degree of support for the project)
Stakeholder interests may include:
Interest. Being affected by decisions or results related to the project.
right. legal and moral rights
ownership. Legal title to an asset or property. Contribution
Provide funding or other resources
Knowledge. Expertise helps achieve project goals and organizational results more effectively
File analysis
Evaluate existing project documents and lessons learned from previous projects to identify stakeholders and other supporting information
Data performance Stakeholder mapping Analysis/Performance
It is a method that uses different methods to classify stakeholders. influence direction. up. down. outward. Horizontal
Power interest grid, power influence grid, or role influence grid
Two-dimensional. Power influence. Ability to influence project results (impact)
Power and interests. The level of authority of the stakeholders (power)/the degree of concern for the project results (interests)
Stakeholder Cube., an improved form of the above grid model. Combine the elements in the grid into a three-dimensional model
highlight model
Assess the power, urgency, and legitimacy of stakeholders for classification. Used to determine the relative importance of identified stakeholders
Total proximity can be used instead of legitimacy to examine the extent to which stakeholders are involved in the project work. Suitable for large communities with complex stakeholders
Prioritization
If the project has a large number of stakeholders, the members of the stakeholder community change frequently, and the relationship between the stakeholders and the project team or within the stakeholder community is complex, it may be necessary to prioritize the stakeholders.
Meeting. Can be used to achieve understanding among key project stakeholders. Guided Seminar . Guided group discussions. virtual group discussion
output
Stakeholder register
Identity Information. Name.Organizational position.
Place.
Contact information. Role played in the project. Stakeholder classification
Assessment information.Main requirements e
expect. Potential to impact project outcomes. Stages that affect the project life cycle
Change Requests. Identifying stakeholders for the first time does not happen. However, this may later result in requests for changes to the product, project management plan, or project documents.
Project management plan updates. Demand Management Plan . Communications Management Plan . Risk management plan. Stakeholder engagement plan
Project files updated. hypothesis.log. issues.log . Risk Register . New risks are identified during this process and managed through risk management
Planning Stakeholder Involvement Planning Process Group
Overview
Core idea
When to identify stakeholders
Projects enter different stages of their life cycle. Significant changes to the stakeholder community within the organization or the larger region
The current stakeholder is no longer relevant to the project work, or new stakeholder members have emerged in the project's stakeholder community.
Start identifying and engaging stakeholders early. The project charter is approved. A project manager is appointed. and after the team begins to form
Factors to consider for agile or adaptive environments. Adaptive teams interact directly with stakeholders rather than through layers of management.
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Project Charter. Information about project goals, objectives and success criteria
project management plan
Resource management plan. Information on the roles and responsibilities of team members and other stakeholders. Risk management plan. Risk thresholds or risk attitudes.
Communication Management Plan e. Communication strategy for stakeholder management and a plan for implementing the strategy
project files
hypothesis.log. Assumptions. Constraints. Change. Log. Problem. Log. Project schedule. Risk register
Stakeholder register. Stakeholder list, as well as classification and other information
protocol. Used with procurement groups within the organization to ensure effective management of contractors and suppliers
business environment factors
Organizational culture, political climate, and governance framework. Personnel management policies. Stakeholder risk appetite
Established communication channels. Global, regional or local trends, practices or customs. Geographic distribution of facilities and resources
organizational process assets
The enterprise's social media, ethics and safety policies and procedures. The enterprise's issue, risk, change and data management policies and procedures
Standardized guidelines for producing, exchanging, storing, and retrieving information. Organizational communication requirements
Software tools needed to support effective stakeholder engagement. Lessons Learned Knowledge Base, including information about stakeholder preferences, actions, and engagement
Tools & Techniques
expert judgment
decision making. Prioritization/Grading . data collection . Benchmarking. Compare information with other organizations or projects considered world-class
data analysis
Assumptions and constraints analysis. The goal is to tailor the stakeholder engagement strategy
Root Cause Analysis. Identify the root causes that lead to a certain level of stakeholder support for the project. in order to choose appropriate strategies to improve their participation levels
Data performance
Mind map. Visual management of stakeholder information, interrelationships, and their relationships with the organization.
stakeholder engagement Evaluation matrix
Compare the current level of stakeholder involvement to the desired level of involvement. Don't understand the type.
Resistant type. Neutral
Supportive. Understands the project and potential impacts, and will support the project work and its outcomes
Leadership type. Understand the project and its potential impacts, and be actively involved in ensuring its success
Meeting. Used to discuss and analyze the input data required for the planning stakeholder engagement process in order to develop a good stakeholder engagement plan.
output
Stakeholder engagement plan. A specific strategy or method for engaging individuals or stakeholders. Identify strategies and actions to promote effective stakeholder participation in decision-making and execution.
Manage Stakeholder Engagement Execution Process Group
Main function: Increase stakeholder support and reduce stakeholder resistance as much as possible
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Project management plan. Communication/Risk/Stakeholder Engagement/Change Management Plan. Business environment factors. organizational process assets
project files
Change.Log. Records change requests and their status. and pass it on to the appropriate stakeholders
problem.log.
Record project or stakeholder concerns/action plans to deal with problems. Lessons Learned Register/Stakeholder Register
Tools & Techniques
Expert judgement.. Communication skills. Feedback collection methods/Formal vs. informal conversations/Problem identification and discussion/Meetings/Progress reports/Surveys
Interpersonal and team skills
Conflict management. Cultural awareness. Cultural differences and stakeholder needs. negotiation.
observe/talk
Political awareness. Understand the power relationships inside and outside the project and establish political awareness
Ground rules. Defined in the team charter. Clarify how the project team and other stakeholders will guide stakeholder engagement
Meeting Types: Decision Making e Problem Solving. Lessons learned and review summarye
Project start. Iterative planning.
status update
output
Change requests. Overall change control process. Project management plan updates. Communications Management Plan. Stakeholder engagement plan
Project files updated. changes.log.
Issues.Log eStakeholder Register. Lessons Learned Register
Monitoring stakeholder involvement Monitoring process group
Maintain or improve relationships, the efficiency and effectiveness of people's participation in activities. Supervise project stakeholder relationships and guide stakeholders to reasonably participate in the project by revising participation strategies and plans
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Project management plan. Resource Management Plan. Management methods for team members. Communications Management Plan. Stakeholder engagement plan
project files. Issue log/lessons learned register/project communication record/risk register. Stakeholder Register . Stakeholder list/assessment results/classification status
job performance data
. Project status data. Which stakeholders support the project. Their level and type of participation. Business environment factors. organizational process assets
Tools & Techniques
data analysis
Analysis of alternatives.
Root cause analysis. Determine the root causes why stakeholder engagement did not achieve expected results.
Stakeholder analysis. Determine the status of stakeholders at any given time on the project
decision making. Multi-criteria decision analysis. Voting.. Data representation. Stakeholder Engagement Assessment Matrix
Communication skills.
feedback. Ensure that information sent to stakeholders is received and understood. Presentation. Provide clear information to stakeholders
Interpersonal and team skills
Active listening. Cultural awareness. Planning communications based on cultural differences and cultural needs.
Leadershipe communicates vision and inspires stakeholders to support project work and results. Interpersonal communication
political awareness. Understand organizational strategy, understand who can exercise power and influence, and develop the ability to communicate with these stakeholders
Meeting. Status meetings e-stand-ups. Review meeting. Monitor and evaluate stakeholder engagement levels
output
job performance information
Information about stakeholder engagement status. Stakeholders Current level of support for the project
Results compared to desired engagement levels as determined by a stakeholder engagement assessment matrix, stakeholder cube, or other tool
Change request. Project management plan update. Resource management plan. Communication management plan. Stakeholder engagement plan.
Project files updated.
Issue.Log.Update Issue.Information related to stakeholder attitudes in the issue.log. Lessons Learned/Risks/Stakeholder Register