Helps identify specific problems with training needs, as well as causes and solutions to the problems

The work is flexible and the information you need can be obtained directly

Easily obtain support and cooperation from employees

time consuming

Difficult to quantify and difficult to analyze

Requires high-level visitors

low cost

Data can be collected from large numbers of people

Easily summarize the data

Spend a long time carefully researching and preparing the questionnaire

Recovery rates may be low and answers may not meet requirements

Restricts freedom of expression and makes information less specific

Only provide information directly relevant to the problem

Materials can be obtained directly without any other intermediate links

Capture what’s happening in real time

Requires high level observers

The way employees behave may be affected by being observed

When employees’ work content or location is not fixed, it is difficult to collect all employees’ work environment information in a short period of time.

Strong objectivity (state objective facts)

Provides a convenient and meaningful source of information

May not understand technical terms

Ignoring the average performance level and making it easy to generalize (only focusing on positive or negative events in job performance)

Conducive to discovering complex or contradictory issues that people are not easy to discover or are unwilling to discover.

Ability to detect unforeseen problems

Questions can be modified

Organizational work is time consuming

High requirements for the overall quality of team members

objective data reporting

Minimize work interruptions

Quick summary

May pose a threat to employees

Managers can use this information to punish rather than train

Limited to jobs that require interacting with customers via computer or mobile phone

Identify gaps between employee status and standards

A basic list of tasks required in the job