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Effectiveness of process management
Process management is a systematic method centered on the standardized construction of end-to-end excellent business processes, with the purpose of continuously improving organizational business performance. Common business management education such as EMBA, MBA, etc. all have some influence on "process management" Introduction, sometimes referred to as BPM business process management. It should be an operational positioning description, referring to process analysis, process definition and redefinition, resource allocation, time arrangement, process quality and efficiency evaluation, process optimization, etc. Because process management is designed for customer needs, this process will need to be optimized as the internal and external environment changes.
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Effectiveness of process management
- bacteria
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- Outline
Effectiveness of process management
The key points of process management of digital managers
A Business flow analysis before process management
1 Enterprise development stage
Different organizations are at different stages of development and have different internal needs for the three dimensions of process management; Three dimensions: efficiency, professionalism, economy
2 Industry characteristics
The core business process management of different enterprises in different industries has strong characteristics and a high degree of personalization; the focus of digital management is core business process management.
3. Process characteristics of work linkage
The work processes of different positions or the same position in different companies are very different and have strong particularity; Digital managers need to pay attention to process management issues arising from job work and linkage between departments, and cannot be limited to a single scenario.
BThe core of process management effectiveness
A institutionalization
BProcessing
C normalization
D form
E-digitization
The scale of the enterprise becomes larger => The management level increases => The business process of the enterprise becomes longer => Some communication difficulties => Management efficiency is low => Execution ability decreases
C data-decision link
From data to decisions
Data online
Online precipitation of data with organization as the core
Data decision chain
Data precipitation-data analysis-data decision-making
Digital managers focus on promoting process management effectiveness
A Close to business/workflow
1. The business chain must be clear
One of the cores of process management is process standardization; digital managers need to pay attention to the internal workflow direction and link key factors to make the optimal process design plan
2Business/workflow standardization
Through a full understanding of internal business, design optimal process solutions, test efficiency improvements, and form a standard workflow management mechanism.
Process management standardization
Programmatic
Form scientific paths, steps, processes, and sequences
standardization
Establish rules for distinguishing right from wrong, criteria for measuring results, and standards for judging good and bad.
Standardize
Follow procedures and implement standards to achieve orderly management behavior
B Improve efficiency and standardize management
Pay attention to efficiency; improve efficiency and standardize management
The core purpose of workflow is to improve the operating efficiency of the enterprise. If the efficiency of the online approval process is not as efficient as the original paper operation, then the design of this process has failed and has lost its meaning. Therefore, after completing the design of the entire approval process, we still need to spend a lot of energy reviewing and optimizing the efficiency of the process.
1. The approval operation should be as streamlined as possible and the meaning of the operation should be clear.
2Only ask for necessary form input
3. Notify the approver of matters pending approval in a timely manner
4. Notify the initiator of the approval progress in a timely manner
5The initiator can choose to proactively urge the approver
6 Provide guidance for the next step
C Find the right way to push
Correct way to open
1Management research
2 Process design
3Digital online
4Staff training
5 Trial operation and adjustment
6Process standardization
The potential value of digital process management
Say goodbye to repetitive mechanical work and leave the complexity to the system Return to valuable work and activate team innovation
Process Effectiveness Management Evolution 1·0—2.0
1.0
Process automation standardization
Form management
Process Design
Approval management
Statistics
2.0
Provide decision-making basis for the organization
Business linkage
Data interconnection
Data precipitation
data analysis
Data decision-making
Process Management Evolution 2.0-Digital Process Management: Data Online, Interconnected
Standardized management
HR management
business management
Production management
Store management
Daily management
data driven management
data collection
data analysis
Data decision-making
example
A clothing company
Management requirements and performance appraisal
Like most apparel companies, sales performance is easy to calculate based on a few key figures of sales volume and inventory. But what troubles us is the performance of the production department. Our clothing production process is long, and one garment is handled by multiple people and departments. How should we calculate the performance of departments and individuals? We also need to understand the progress and production status of each style vertically.
need
Using working hours to evaluate employees will lead to ineffective overtime. Therefore, it is necessary to introduce effective assessment methods. Light supervision, heavy monitoring.
method
Through a simple sample handover order, in addition to monitoring the flow of sample clothes (materials), through the export and processing of DingTalk data, a performance closed loop is formed in conjunction with the sales situation to achieve the purpose of monitoring department and individual performance.
first step
Principles for writing approval forms
Simple
All members reach consensus
Clear approval process
write tutorial
Step 2
Background data collection
Data processing and analysis
Import the table into Excel and through a series of operations, through the pivot table function, you can get the following data chart
horizontal data
1The number of styles completed by each department in the current month
2The proportion of completed and received payments for each department in the current month
3The number of menstrual styles for each colleague that day
4The proportion of each colleague’s completed payment and received payment in the current month
longitudinal data
1Current progress of each style
2The proportion of retention time of each completed style in each department
Coordinating time data can be further obtained
Monthly style month-on-month data for each department
Monthly style month-on-month data for each employee
Monthly month-on-month production time data for each model
Data decision-making
Get the formula for performance appraisal
1. Monthly employee performance for the month is divided into
The number of completed items in the current month * the average of the employee’s sales style scores in the previous two months Work attitude adjustment (leader’s score)
2Each department’s rating for the month is
The number of completed payments in the current month * the average sales score of the department’s completed payments in the previous two months
3 department leaders rated this month as
Department score Adjustment score (department month-on-month increase or decrease) Work attitude adjustment (superior and subordinate scores)