effect

Content and function

Content and function

Expand and extend

order

1. Select negotiation objects and order (3)

2. Negotiate shared resources (3)

3. What should be done if the negotiation partner does not provide corresponding resources (2)

1. First determine the corresponding training needs (2)

2. Determine the content and form of training (9)

Motivational response hits the other person’s needs (5)

effect

What to consider when starting a virtual team (4)

Distinguish the respective performance of the team at different stages (1)

How should PM guide the team at different stages (2)

Expand and extend

Emotional intelligence

Prefer the most positive (17)

Encounter problems

Get help from HR when necessary (2)

Differentiate usage scenarios (5)

Communicate with the parties involved in the conflict first, then resolve the conflict

Team is overloaded

performance decline

formal/informal

Oral/written

Test method 1: Collect communication needs and define communication strategies

Test method 2: Communication needs are inconsistent with plans

Test method 3: Analysis of communication needs of remote teams and relevant parties

Test point: Sequence of implementation steps

Think from the perspective of the recipient of the information

Test method 1: pull type

Test method 2: push type

Test Method 3: Interactive

This plan includes strategies and content

Test Method 1: Content

Test method 2: Remote teams and relevant parties

Expand and extend

Test method 1: Communication needs change (4)

Test method 2: The communication object changes (3)

Test method 3: There are problems with the communication management plan itself (3)

Test method 4: There are communication problems in remote teams (3)

Test method: Needs and expectations are not met, and relevant parties need to be correctly identified (4)

Test method 1: Input

Test method 2: Function

Test method: The influence of the relevant party groups changes, and the power and interest grid is updated (1)

extend

Test Method 1: Content

Test method 2: Function

extend

Test method: Plan participation strategies based on the needs of relevant parties (3)

Test method: If there is doubt about the current participation status, search and compare to determine the reason (2)

extend

Problems arise with the attitude of relevant parties towards the project

Test method 1: Input

Test Method 2: Content

Test method 3: Function

extend

Test method 1: If the relevant parties have no experience and have difficulties and need help, provide them with training and guidance (3)

Test method 2: Relevant parties have a cold attitude towards the project and are dissatisfied, and explore and formulate solutions (2)

Test method 3: In the key process of the project, relevant parties become resistance, so let them participate in the process as early as possible (2)

Test method 1: If you have doubts about the project status, show valid information (demonstration)

Test method 2: Project changes, timely feedback, and obtaining effective information (2)

Test method 3: There are attitude problems or concerns about the project

Test method 4: Relevant parties have needs, conflicts, complaints, and different opinions

Test 5: Prevent conflict escalation (1)

Test method 1: Convening format

Test Method 2: Meeting Management

Test method 3: Function

Test method 1: Connect with customers (initiators), collect needs, and get customers (initiators) (5)

Test method 2: Create (or co-create with the team) organize the product backlog and clarify it (requirements) (1)

spokesperson

Test method 3: Focus on the direction of product development and not let others take care of it (1)

Test method 4: Prioritize tasks according to business value (above team members) (2)

Test method 5: If necessary, requirements need to be prioritized (high-value tasks should be completed first) to speed up delivery (1)

Test method 6: When the external/internal environment changes, it is necessary to monitor the requirements, clean up, change and sort the requirements according to the actual situation (5)

helmsman

Test Method 1: Concepts and Definitions (3)

Test method 2: Need to focus on performance (1)

Test method 3: Self-management, claiming tasks by yourself (4)

Test Method 4: Members are full-time and focus on one project (1)

Test method 5: Members are often generalist experts, which is conducive to reducing bottlenecks, improving efficiency, and reducing islands/silos (5)

Test method 6: Centralized office is preferred to promote penetrating communication; distributed teams can use virtual means and remote pairing (6)

Test 7: Five stages of team building: formation, shock, standardization, maturity, and dissolution (2)

1. Responsibilities (45)

2. Whether to take action (31)

Test method: Develop project charter with reference to organizational process assets (1)

1. Overall goals and success criteria (1)

2. High-level needs, etc. (3)

Officially launch the project (1)

Test method: During the planning stage, develop a project management plan. The project management plan contains 12 sub-plans and 3 major benchmarks (1)

kickoff meeting

test method

Test method 1: Complete the set goals according to expectations (2)

Test method 2: Exceeding the authority of the project manager

Test method 3: The role of project review meeting (1)

Test method 1: If there is a problem, update the problem log to ensure that the problem is solved (5)

Test method 2: You can check the problem log to clarify the problem (1)

Test method 1: Problem solving process

Test method 2: If the problem recurs, it is most likely that the root cause has not been found. Prescribing the right medicine is the long-term solution (1)

Test method 3: The impact has not happened yet, but it is clear that it will happen, so treat it as a problem (1)

Test method 4: There is a problem, the problem needs to be solved, and the risks that the problem may bring (2)

Test method 5: For requirements unrelated to the project, you can suggest a new contract (1)

Test method 1: Tacit knowledge, shared through interpersonal communication and interaction (1)

Test method 2: tacit knowledge, explicit knowledge, experience and lessons

Test method: Ensure project documents and other lessons learned, Stored in a repository (or PMIS) and guaranteed to be up to date

Test method 1: Good experience can be used in the future and needs to be updated to the experience and lessons learned register (1)

Test method 2: Function (2)

Test method: Monitoring is required during the project to ensure that the project goals can be achieved (1)

Test method: Work performance report can understand the status of the project (1)

Compare project costs and financial benefits

Test method 1: I don’t know how the project can bring benefits (1)

Test method 2: Determine solutions through cost-benefit analysis (2)

Expand and extend

Test method: To completely solve the problem, first find the root cause and then formulate a plan (6)

test method

No content, guidance document

Test method: There is a problem with the change process

Test method 1: There are changes in scope, schedule, cost, etc.

Test method 2: Change of permissions

Test method 3: No matter how small the change is

Test Method 4: After verbal approval of changes

Test method: Change requests submitted by internal members

Make a change request (5)

Impact Analysis (5)

Notify interested parties (2)

Expand and extend

Test method: Change log records all change information (1)

Test method: Ensure that relevant parties understand the correct change procedures (1)

Test method: If the change is not submitted, the change is implemented, the change process needs to be supplemented, and the impact is analyzed (3)

Test method: Before determining the baseline, project management plan updates do not need to follow the change process (1)

Test method 1: Prepare to end the project

Test method 2: The difference between the closing stage and the closing project (1)

Test method 3: What needs to be done to end the project or phase

Test method 4: Evaluate delivery value

Test method: Stakeholders refuse final acceptance due to reasons beyond the acceptance criteria

Test method: After the results are handed over, the business case is not satisfied

Test Method: Contents of the Final Report

Test method 1: Discover that the project cannot achieve business value

Test method 2: Early termination

Test method 1: Closing requires updating organizational process assets (2)

Test method 2: Early termination

Test method 1: Contents of demand management plan (1)

Test method 2: The role of scope management plan (1)

output

Test Method: Source

Test method: Guide relevant parties to reach consensus on their needs (1)

Test method: function

Test method: order (1)

Scope Baseline

Test method: Expert judgment (2)

Test Method: Content (3)

Test method: Deliverable-oriented (1)

Exam method: content

Create WBS

Test Method 1: Definition

Test method 2: Basis for acceptance (4)

Test method: 1. Control quality → 2. Confirm scope → 3. The sequence between closing (3)

concept

Gold plating is not supported

Prevent scope spread

Test method: Distinguish (1)

Test method: Applicable scenarios

Test method: Dependencies need to be considered when formulating (2)

distinguish

distinguish

Test method 1: Determine the project duration and compress the progress (2)

Test method 2: Ensure the critical path and avoid delays (3)

Test method 1: What-if scenario analysis (1)

Test method 2: Reserve analysis (1)

Test method: Analyze and discuss progress issues with the team/stakeholders and determine next steps (15)

Test method: The accuracy of project estimates will gradually improve as the project progresses (1)

Test method: Input information for analogy estimation (1)

Test method: Application of bottom-up estimation

Test method: Default beta distribution (four cups of Coke divided by 6)

Test method: When formulating the budget, you can refer to the opinions of relevant parties

Expand and extend

Test method: Applicable scenarios for emergency reserves

Test Method 1: Maintenance Cost Baseline (1)

Test method 2: Managing changes in cost basis (2)

Test method: Distinguishing between different tool technologies (1)

Test method: The actual situation does not match the plan

1. Calculate indicators (3)

2. Judgment bias (2)

3. Calculate and judge (3)

4. Improvement measures (2)

Test Method 1: Estimate at Completion (EAC)

Test method 2: Function

Control costs Tools & Techniques

Test method 1: Contents of quality management plan (3)

Test method 2: The role of quality management plan (3)

Test method 3: The role of quality measurement indicators (1)

business environment factors

organizational process assets

Process(5)

Analyze first, act later (2)

Result(1)

Analyze first, act later (1)

Test method: Encountering compliance-related issues

Test method: There are different options and conduct a cost-benefit analysis (1)

Test method: When quality problems occur, perform root cause analysis (3)

Test function: Rule of 28, find out the main cause of the problem (1)

Test method 1: Definition (test, inspection, audit), comparative test (2)

Test method 2: Audit finds problems and solves them (1)

Test method 3: Before auditing, information on various project activities needs to be confirmed for review (1)

Expand and extend