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PMP-Project Communication Management Review
To sort out the knowledge points of the project communication management chapter before the PMP exam, communication problems are information flow problems. Problems such as excessive information, missing information, late information, incomprehensible information, and inconvenience to read are communication management topics.
Edited at 2023-05-19 00:47:32- bacteria
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PMP-Project Communication Management Review
- bacteria
This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
- Plant asexual reproduction
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
- Reproductive development of animals
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
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- Outline
PMP-Project Communication Management Review
basic concept
Learn to be a qualified "dog licker"
Communication problems are information flow problems. Problems such as excessive information, missing information, late information, incomprehensible information, and inconvenient reading are issues of communication management.
Planning communication management
Main points
The process of developing appropriate methods and plans for project communications activities based on the information needs of each stakeholder or stakeholder group.
enter
Stakeholder Engagement Plan
The management strategies required to effectively engage and engage stakeholders are identified, and these strategies are usually implemented through communication
Interested Party Register
Tools and Techniques
Communication needs analysis
Analyze communication needs and determine the information needs of project stakeholders, including the type and format of information required, and the value of the information to relevant parties
communication channel calculation
n*(n-1)/2
communication technology
Meeting
dialogue
written document
database
social media
website
communication model
coding
Send message
decoding
Confirm received
Feedback/Response
communication method
interactive communication
Real-time multi-directional information exchange
push communication
It can ensure that the message is sent, but it cannot ensure that the message reaches the audience and is understood.
pull communication
Too much information or too many audiences
Put it on a public platform, and the audience who needs it can access it themselves.
communication style assessment
Commonly used for stakeholders who do not support the project
A technique used to assess communication style and identify preferred communication methods, forms, and content
cultural awareness
Helps project managers plan communications based on the cultural differences and cultural needs of stakeholders and team members
output
communication management plan
The communication needs of relevant parties and the information to be communicated, including language, format, content, level of detail, etc.
The time limit and frequency for releasing information and informing and receiving or making meetings
Frequency of sending and duration of meetings
The person responsible for communicating relevant information, the person or group who will receive the information
Who publishes, who receives
The person responsible for authorizing the release of confidential information
Permission to send and receive confidential information
Problem escalation procedure
Reporting process
Resources allocated for communications activities, including time, budget, and common glossary; may include guidelines and templates for user communications
management communication
Main points
The process of ensuring that project information is collected, generated, published, stored, retrieved, managed, monitored, and ultimately disposed of in a timely and appropriate manner (PMIS system)
Communicate and report to relevant parties with work performance reports, including status reports and progress reports
enter
job performance report
Tools and Techniques
Project report released
The act of collecting and distributing project information. Although the work performance report is the output of the monitoring project work process, this process will prepare ad hoc reports, project demonstrations
output
Project communication record
Supervise communication
Main points
The main purpose of this process is to optimize the information transfer process in accordance with the requirements of the communication management plan and stakeholder engagement plan
Ensure the right content is delivered to the right audience at the right time, through the right channel
New syllabus process areas Task 2-Manage Communication
Analyze the communication needs of all relevant parties
Confirm communication methods, channels, frequency and level of detail appropriate for relevant parties
Effectively communicate project information and updates
Confirm that communication messages are understood and feedback is received