MindMap Gallery Project ManagementPMP
This is a mind map about project management PMP. The main contents include introduction to PMP, project operating environment, role of project manager, project integration management, project scope management, project schedule management, project cost management, and project quality management.
Edited at 2022-05-07 10:33:43El cáncer de pulmón es un tumor maligno que se origina en la mucosa bronquial o las glándulas de los pulmones. Es uno de los tumores malignos con mayor morbilidad y mortalidad y mayor amenaza para la salud y la vida humana.
La diabetes es una enfermedad crónica con hiperglucemia como signo principal. Es causada principalmente por una disminución en la secreción de insulina causada por una disfunción de las células de los islotes pancreáticos, o porque el cuerpo es insensible a la acción de la insulina (es decir, resistencia a la insulina), o ambas cosas. la glucosa en la sangre es ineficaz para ser utilizada y almacenada.
El sistema digestivo es uno de los nueve sistemas principales del cuerpo humano y es el principal responsable de la ingesta, digestión, absorción y excreción de los alimentos. Consta de dos partes principales: el tracto digestivo y las glándulas digestivas.
El cáncer de pulmón es un tumor maligno que se origina en la mucosa bronquial o las glándulas de los pulmones. Es uno de los tumores malignos con mayor morbilidad y mortalidad y mayor amenaza para la salud y la vida humana.
La diabetes es una enfermedad crónica con hiperglucemia como signo principal. Es causada principalmente por una disminución en la secreción de insulina causada por una disfunción de las células de los islotes pancreáticos, o porque el cuerpo es insensible a la acción de la insulina (es decir, resistencia a la insulina), o ambas cosas. la glucosa en la sangre es ineficaz para ser utilizada y almacenada.
El sistema digestivo es uno de los nueve sistemas principales del cuerpo humano y es el principal responsable de la ingesta, digestión, absorción y excreción de los alimentos. Consta de dos partes principales: el tracto digestivo y las glándulas digestivas.
Project ManagementPMP
Introduction to PMP
Introduction to PMP
“Generally Approved”: Applies to most projects most of the time, gaining unanimous approval
“Good Practices”: Can Improve the Likelihood of Success for Many Projects
Values are responsibility, respect, fairness and honesty
Basic elements
Projects and project management
project
definition
Is temporary work performed to create a unique product, service or result
Features
Temporary (meaning that the project has a clear starting point and end point, which does not necessarily mean that the duration of the project is short)
Uniqueness (meaning each project will create unique products, services and results)
Progressive details (the information becomes more and more detailed and accurate, and the project will continue to improve and refine the plan)
Target
Outcome goals (project goals)
Products, services or results developed through projects that meet customer requirements
Binding goals (management goals)
Refers to the time and cost required to complete the project's outcome goals, as well as the quality and scope to be met, etc.
SMART principle
Specific
Measurable
Agree to (unanimous agreement of relevant parties)
Realistic
Time-oriented (with a certain time limit)
Start background
Meet regulatory, legal or social requirements
Meet the requirements or needs of relevant parties
Execute or change business or technology strategies
Create, improve or repair products, processes or services
other
Projects drive organizational change and projects create business value
project management
definition
Apply knowledge, skills, tools and techniques to project activities to meet project requirements
Project management requires the management of constraints, including but not limited to (scope, quality, schedule, cost, resources, risks). It is up to the management to decide which constraint is the most important and needs to be balanced.
process
Identify project requirements
Establish clear, specific and feasible project goals, convert the goals into implementation plans, and form a team for specific implementation
Find the best balance between project goals and project stakeholders
Supervise and control project progress and correct deviations in a timely manner
Put the finishing touches on the entire project
Portfolio, program, operations
Program
is a group of interrelated projects that are managed in a coordinated manner in order to obtain benefits that would not be obtained by managing them separately
Program management
Focuses on inter-project dependencies and helps find the best way to manage these dependencies
Portfolio
Portfolio management focuses on developing the “right” programs and projects that are brought together to achieve strategic goals
project portfolio management
Focus on maximizing portfolio value and prioritizing components
operations
Pay attention to the continuous production of products and/or the continuous operation of services
Organizational Project Management (OPM)
A framework for integrating portfolio, program, and project management with organizational drivers to achieve strategic goals
life cycle and stages
project life cycle
Development life cycle
Predictive
Determine project scope, time and cost early in the life cycle. Any scope changes must be carefully managed
Iterative
, span style=font-size: inherit;, The project scope is usually determined early in the project life cycle, but the time and cost estimates will be revised regularly as the project team's understanding of the product continues to deepen, and repeated cycle activities are used to develop the product. /span、
Incremental
Deliverables are produced through a series of iterations that incrementally add product functionality over a predetermined time span
adaptive
Be agile, iterative or incremental. Also known as agile or change-driven life cycle. Iterate quickly in smaller increments and deliver the most valuable results in each iteration. Stakeholder involvement is highest
Hybrid
A combination of predictive and adaptive lifecycles
Product Lifecycle
A series of stages in the evolution of a product from conception, delivery, growth, maturity, and decline
Stage of project
Can be established based on a variety of factors and usually ends with the completion of one or more deliverables
stage gate
Stage gates are conducted at the end of a project phase, where the project's performance and progress are compared with project and business documents, and decisions are made based on the comparison results (e.g. continue/terminate decisions)
project management process
Convert one or more inputs into one or more outputs through project management tools and techniques. Outputs can be deliverables or results
project management process group
start process group
Defines a new project or a new phase of an existing project and authorizes a set of processes to initiate the project or phase
planning process group
A set of processes to clarify project scope, optimize goals, and formulate action plans to achieve goals
executive process group
A set of processes for completing the work identified in the project management plan to meet project requirements
monitoring process group
A set of processes to track, review and adjust project progress and performance, identify necessary plan changes and initiate corresponding changes
Closing process group
The process of formally completing or closing a project, phase, or contract
Job performance data, information and reports
job performance data
During the execution of the project work, the raw observations and measurements collected from each activity being performed
job performance information
Performance data collected from each control process and integrated and analyzed based on relevant context and cross-domain relationships
job performance report
A physical or electronic project document that compiles work performance information for the purpose of making decisions, asking questions, taking action, or raising concerns
Business case and benefits management plan
business case
Project business case
Documented economic feasibility study report is used to demonstrate the effectiveness of the benefits of the selected solution that lacks sufficient definition, and is the basis for initiating subsequent project management activities
definition
It is a project business document that can be used throughout the project life cycle. Pass the business case before the project starts and decisions to continue/terminate the project may be made
Project Benefit Management Plan
Describes how and when the project will achieve benefits, and the benefit measurement mechanisms that should be developed
Project Charter and Project Management Plan
Project Charter
A document issued by the project sponsor that formally approves the establishment of the project and authorizes the project manager to use organizational resources to carry out project activities.
project management plan
A document that describes how a project will be executed, monitored, and controlled
Project success criteria
Key stakeholders and the project manager should reach a consensus and record it, with customer satisfaction taking priority.
Several laws of management
Peter Principle
In an organization, everyone may develop into a position that is not suitable for them
halo effect
If a person is good in one aspect, people often think that he is also good in other aspects.
Murphy's Law
Afraid of something happening that will definitely happen
Parkinson's Law
No matter how much time is given, things always have to be put off until the last moment.
Brooks's Law
Adding staff to a delayed IT project will lead to more delays
watch rule
When you have two watches that keep different times, you don’t know the time.
KISS law
Keep It Simple and Short
golden rule
How you treat others is how others will treat you
Project operating environment
Overview
The environment in which the project is located may have a favorable or unfavorable impact on the project's development. The two main sources of these impacts are enterprise environmental factors (EEF) and organizational process assets (OPA)
Enterprise Environmental Factors (EEF)
definition
Refers to factors beyond the control of the project team that may increase or limit the flexibility of project management and may have a positive or negative impact on the project results.
Business environment factors within the organization
Organizational culture, structure and governance, infrastructure, information technology software, employee capabilities
Business environment factors outside the organization
Commercial databases, government or industry standards, physical environmental factors (work environment, weather and constraints)
project management information system
Automation tools can automatically process large amounts of information and execute large and complex projects more efficiently.
Organizational Process Assets (OPA)
definition
Any artifacts, practices, or knowledge from any (or all) project executing organization that can be used to execute or govern a project, including lessons learned and historical information from the organization's previous projects
processes, policies and procedures
Renewal of such assets is typically not part of the project effort but is done by the Project Management Office (PMO) or other functions outside the project. Such as: guidelines and standards, templates, supplier lists and contract agreement types, change control procedures, organizational communication requirements
organizational knowledge base
This asset class is updated throughout the project period with project information. Such as: configuration management knowledge base, financial database, measurement index database, experience and lessons knowledge base, files of previous projects
Project governance
Organized or structured arrangements at all levels of an organization designed to determine and influence the behavior of organizational members
organizational system
Functional
Such as the heads of various departments and the heads of technical departments
matrix type
weak matrix
Employees are recruited from functional managers and have low power.
balanced matrix
Staff are recruited from functional managers. There are project managers among the staff. The rights of project managers and functional managers are balanced.
strong matrix
Staff members are recruited from functional managers. There are project managers among the staff. Project managers have greater power than functional managers.
Project type
The established manager of a certain project has a lot of power
Compound
Various mixing matrices
Project Management Office (PMO)Project Management Office
definition
An organizational structure that standardizes project-related governance processes and facilitates the sharing of resources, methodologies, tools, and technologies
Supportive
The role of a consultant provides templates, best practices, training, and information and lessons learned from other projects to the project. It is a project resource library with a very low degree of control over the project.
Controlling
The controlling PMO not only provides support to the project, but also requires the project to obey through various means. This type of PMO has a medium degree of control over the project.
command type
Directly manage and control the project, with a high degree of control over the project
Function
Management functions
Manage "shared resources" and identify and develop "best practices" and "standards"
Supervisory function
Monitor compliance with "standards" through "project audits"
Guidance training function
Develop and manage policies, procedures, templates, and provide guidance and training
coordination function
Coordinate “cross-project” communications
Project manager role
who
An individual assigned by the executing organization to lead the team to achieve project goals
sphere of influence
Projects, organizations, industries, professional disciplines, cross-cutting areas
required abilities
It is not necessary to assume every role in the project but should have project management knowledge, technical knowledge, understanding and experience. The project manager leads the project team through communication in planning and coordination
PMI Talent Triangle
Technical project management
Knowledge, skills, and behaviors relevant to specific areas of project, program, and portfolio management, i.e., the technical aspects of role performance
leadership
The knowledge, skills and behaviors required to coach, motivate and lead teams to help the organization achieve its business goals
Strategy and Business Management
Knowledge and expertise about the industry and organization to help improve performance and achieve better business results
other
Integration is a key skill for project managers, focusing on integration that occurs at three different levels: process level, cognitive level, and contextual level
Project complexity arises from the organization's system behavior, human behavior, and uncertainty in the organization or environment.
Project integration management
who integrates
Responsibility for integration management rests with the project manager and cannot be delegated or transferred. The project manager must have ultimate responsibility for the entire project
Integration process development trends
Using automation tools, using visual management tools, project knowledge management, increasing project manager responsibilities, hybrid methods
Develop Project Charter (Initiation Process Group)
definition
The process of formally approving a project and authorizing the project manager to use organizational resource documents in project activities
Clarify the direct link between the project and the organization's strategic goals and establish the formal status of the project
use
Establish a partnership between the project execution organization (team) and the demand organization (customer)
Confirm that the project meets the needs of the organization's strategy and daily operations by preparing a project charter
significance
Once the project charter is approved, it marks the official launch of the project
suggestion
The project manager should be identified and appointed as early as possible, preferably when the project charter is developed, and always before planning begins. (The earlier the better, but the latest is before planning)
who will do it
The project charter may be prepared by the sponsor, or by the project manager in collaboration with the sponsoring agency. The project manager should be involved in the development of the project charter to better understand the project
enter
business documents
business case
Decide whether the project is worth investing in and demonstrate the rationality and feasibility of the project. Includes business requirements and cost-benefit analysis
Benefit Management Plan
The project benefit management plan describes how and when the project will achieve benefits, and the benefit measurement mechanism that should be developed
protocol
When working on a project for an external client, it usually comes in the form of a contract
business environment factors
organizational process assets
Tools and Techniques
expert judgment
Any individual or group with relevant expertise or training is an expert
Brainstorming
Get a lot of ideas in a short time, putting more emphasis on quantity than quality
focus group
Subject matter experts SME, default to the same function, more conducive to interactive communication than interviews
Interview
One-to-one/many-to-many, chat directly and obtain confidential information in a trusting environment
Conference management
Have a clear agenda before the meeting; stay on topic during the meeting and handle meeting conflicts; form written meeting minutes after the meeting; do not mix different meetings together; face-to-face meetings are most effective
output
Project Charter
Contains content
Project purpose, goals, success criteria; (why do you want to do this project, what will it take to be successful)
Responsibilities and authorities of the project manager; (the most important point in the project charter)
High-level requirements, high-level project description, boundary definition, and key deliverables; (Scope)
Overall milestone schedule; (progress)
Overall budget, which can be an approximate budget range; (cost)
List of key stakeholders; (pre-allocation of resources)
Overall project risk; (risk)
Project exit criteria; (for example: under what conditions a project or phase can be closed or cancelled);
The name and authority of the sponsor or other person who approved the project charter
Summarize
When encountering high-level, overall, strategic, and entire project levels, it is very likely to choose a project charter; the project charter ensures that relevant parties have an overall understanding of the main deliverables, milestones, and the role of each project participant. Reach a consensus with the responsibilities, and whoever signed it has the authority to revise it.
Hypothetical log
Identify high-level strategic and operational assumptions and constraints that should be incorporated into the project charter
Develop Project Management Plan (Planning Process Group)
definition
The process of preparing and coordinating all components of a project plan and integrating them into a comprehensive project management plan
limit
Once a baseline is established, it can only be updated by implementing an overall change control process
Require
Plans need to be progressively detailed through ongoing updates, and these updates need to be controlled and approved
enter
Project Charter
The project team uses the project charter as the starting point for initial project planning
Output from other processes
Subplans and baselines output from other planning processes
business environment factors
organizational process assets
Tools and Techniques
Checklist (CheckList)
Guide the project manager in developing a plan or help check that the project management plan contains all the information required
guide
The facilitator ensures that participants participate effectively, understand each other, and reach consensus
Meeting
The kick-off meeting is the last thing to be done in the planning phase. It is intended to communicate the project goals, gain the team's commitment to the project, and clarify the roles and responsibilities of each relevant party. The project management plan should be approved by key stakeholders
output
project management plan
content
Three major benchmarks
Schedule baseline, cost baseline, scope baseline
twelve plans
Scope management plan, requirements management plan, schedule management plan, cost management plan, quality management plan, resource management plan, communication management plan, risk management plan, procurement management plan, stakeholder engagement plan, change management plan, configuration management plan
Other components
performance measurement benchmarks
Project life cycle description
development method
effect
Guide project execution, monitoring and closure
Provide benchmarks for project performance appraisal and project control
Document the assumptions underlying the project plan
Record the relevant solution choices during the project plan preparation process
Facilitate communication among project stakeholders
Specify when, what, and how management will review projects
benchmark
Is a project plan approved by senior management and key project stakeholders plus or minus approved changes to serve as a basis for comparison
be careful
The project management plan is a "document", not a "project document"
The project management plan is generally specified by the company, and the project documents are output by the project manager. There are no procurement-related documents in the project files, such as agreements and procurement documents. Procurement is generally the responsibility of the organization's purchasing department.
Direct and manage project work (Execution Process Group)
definition
The process of leading and executing the work identified in the project management plan and implementing approved changes to achieve project objectives
enter
project management plan
Plan first and then execute. If there are changes, make changes.
project files
Change log, lessons learned register, milestone list, project communication record, project schedule plan, requirements tracking matrix, risk register, risk report
Approved change request
Note that implementation of “Approved Change Requests” falls under this process
business environment factors
organizational process assets
Tools and Techniques
Project Management Information System (PMIS)
Schedule planning software tools, work authorization systems, configuration management systems, information collection and release systems
output
Deliverables
Be verifiable and include components of the project management plan. Once the first version of the deliverable is completed, change control should be performed
job performance data
Raw observations and measurements
Problem log
The issue log should be updated along with monitoring activities throughout the project life cycle
change request
Preventive measures against risks
Corrective measures to correct deviations
Defect remediation and quality improvement
Update general change plan (or baseline)
Project Management Plan Update
Project file updates
Activity list, Assumption log, Lessons learned register, Requirements document, Risk register, Stakeholder register
Organizational process asset updates
Managing Project Knowledge (Executive Process Group)
definition
Use existing knowledge and generate new knowledge to achieve project goals and help organize the learning process. Support organizational operations and future projects or phases as they unfold throughout the project period
Knowledge classification
explicit knowledge
Knowledge that is easy to codify using words, pictures and numbers
tacit knowledge
Individual knowledge and knowledge that is difficult to articulate, such as beliefs, insights, and know-how
important link
It is to create an atmosphere of mutual trust and encourage people to share knowledge or pay attention to other people's knowledge.
enter
project management plan
project files
Register of lessons learned, project team dispatch orders, resource breakdown structure, supplier selection criteria, and stakeholder register
Deliverables
May include components of the project management plan
business environment factors
organizational process assets
Tools and Techniques
knowledge management
Knowledge management tools and technologies connect employees and enable them to collaborate to generate new knowledge, share tacit knowledge, and integrate knowledge held by different team members. Includes: job shadowing, interpersonal communication, forums, storytelling, and interactive training.
information management
Compile a register of explicit knowledge, lessons learned. Strengthen by adding interactive elements and promote extension to tacit knowledge
output
Lessons Learned Register
Created early in the project, updated throughout the project, and consolidated into a lessons learned knowledge base at the end of the project or phase
Project Management Plan Update
Organizational process asset updates
Monitor project work (monitoring process group)
definition
The process of tracking, reviewing, and reporting overall project progress toward achieving the performance objectives identified in the project management plan. Supervision is one of the project management activities that occurs throughout the project
enter
project management plan
project files
Assumption log, basis of estimate, cost forecast, problem log, lessons learned register, milestone list, quality report, risk register, risk report, schedule forecast
job performance information
The work performance data is handed over to the control process for further analysis to form work performance information. Work performance information is an important input to this process.
protocol
business environment factors
organizational process assets
Tools and Techniques
Alternatives Analysis
Select the best combination of measures to be implemented, or the best scenario (Plan. B)
Cost-benefit analysis
Determine the most cost-saving measures
Earned value analysis
Inspection of comprehensive performance
Root Cause Analysis
Identify the root cause of the problem, address it at the source, and prevent it from happening again
trend analysis
Predict future performance based on past results and propose necessary preventive measures
Deviation analysis
Review differences between target performance and actual performance
output
job performance report
According to the project communication management plan, work performance reports are sent to project stakeholders through the communication process to make decisions, take actions or raise concerns.
change request
Project Management Plan Update
Project file updates
Cost forecast, problem log, lessons learned register, risk register, progress forecast
Implement overall change control (monitoring process group)
definition
Is the process of reviewing all change requests, approving changes, managing changes to deliverables, project documents, and project management plans, and communicating the results of change processing
Main points
The overall change control process is implemented throughout the project, and the project manager bears the ultimate responsibility for this
All change requests must be documented in writing, although they may also be made verbally.
Need to understand the impact of changes on schedule, cost, etc.
Designate a responsible person in the project management plan or organizational procedures to approve, defer or reject changes (default submitted to CCB)
Record the processing of all change requests in the change log in the form of project file updates. If necessary, the project management plan needs to be updated
Communicate the results of change processing to relevant parties so that they can be informed and take follow-up actions
Changes must go through the change process control; if it is found that the change has been made without going through, the change process must be supplemented. If the change is not approved in the end, the bad change may even need to be canceled.
Change Control Board (CCB)
CCB is a decision-making body that determines whether the project can be changed through review methods, but does not propose a change plan.
process
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enter
change management plan
The change management plan provides guidance for managing the change control process and documents the roles and responsibilities of the CCB
configuration management plan
Describe how and what information should be recorded and updated for the project to maintain consistency and/or effectiveness of the product, service, or outcome
Scope baseline, schedule baseline, cost baseline
Used as a basis to assess impact
change request
The cost of performing the change, required schedule date modifications, resource requirements, and associated risks should generally be stated in the change request
Tools & Techniques
change control tools
A change control system refers to a series of formal written procedures for change management, including documentation, tracking systems and change approval levels, etc. It also describes the composition, roles, powers and responsibilities of the CCB, etc.
Identify, document, approve or reject changes to project documents, deliverables or baselines. Tools should support identifying configuration items (planning), recording and reporting configuration item status (execution), and verifying and auditing configuration items (monitoring)
output
Approved change request
Note that "Approved Change Request" is implemented in the "Direct and Manage Project Work" sub-process, and this process does not include implementation work
Project Management Plan Update
Changes to the benchmark can only be based on the latest version of the benchmark and address future situations, and cannot change past performance.
Project file updates
Regardless of whether the change is approved or not, the change log needs to be updated.
Closing a project or phase (closing process group)
definition
Closing a project or phase is the process of closing all activities for a project, phase, or contract. The main function of this process is to archive project or phase information, complete planned work, and release organizational team resources to start new work.
Different Types
Normal ending
1. Obtain acceptance 2. Hand over the final results 3. Summarize experiences and lessons learned 4. Update organizational process assets 5. Archive 6. Release resources
Project terminated early
1. Investigate and record the reasons 2. Hand over completed and unfinished final results 3. Summarize lessons learned 4. Update organizational process assets 5. Archive 6. Release resources
enter
Project Charter
project management plan
A project management plan is a document that describes how a project will be executed, monitored, and closed. It can be used to guide the closing
project files
Assumption log, estimation basis, change log, problem log, lessons learned register, milestone list, project communication record, quality control measurement results, quality report, requirements document, risk register, risk report
Deliverables for acceptance
from the Validate Scope process
business documents
The business case is used to determine whether the project achieves the expected results of the economic feasibility study. Benefits management plan is used to measure whether the project has achieved planned benefits
Procurement documents
organizational process assets
Organizational process assets that can affect the process of closing a project or phase include (but are not limited to): Project or phase closing guidelines or requirements (if you don’t know how to close, you can refer to the closing guide)
Tools and Techniques
Meeting
Used to confirm that deliverables have passed acceptance, determine that exit criteria have been met, formally close the contract, assess stakeholder satisfaction, collect lessons learned, transfer project knowledge and information, and celebrate successes
output
Project file updates
Lessons Learned Register
Handover of final product, service or result
Transferring the final product, service, or result delivered by the project (or, for phase closure, the intermediate product, service, or result of the phase) from one team to another
summary report
Summarize project performance with final report
Organizational process asset updates
Project or phase closure documents include formal documents indicating completion of a project or phase. If a project is terminated early before completion, formal closing documents will need to state the reasons for project termination and provide formal procedures for handing over completed and unfinished deliverables of the project to others
project scope management
definition
Project scope management involves ensuring that the project does, and only does, all the work required
type
Product Range
The features and functions of a product, service or result
Project scope
The work that must be done to deliver a product with specified features and functionality, sometimes including product scope
measure
Use the project management plan to measure the completion of the project scope, and use the product requirements to measure the completion of the product scope.
Planning Scope Management (Planning Process Group)
definition
A scope management plan has no scope; it is just a guideline describing how to manage scope.
enter
Project Charter
project management plan
Quality management plan, project life cycle description, development methodology
Tools & Techniques
Data analysis (alternative analysis)
output
scope management plan
Describe how to define, develop, monitor, control, and validate project scope to help reduce the risk of scope creep
demand management plan
Describe how to analyze, document, and manage project and product requirements
Gather Requirements (Planning Process Group)
definition
The process of identifying, documenting, and managing the needs and wants of interested parties to achieve objectives. Requirements refer to the conditions or capabilities that a product, service or result must have according to a specific agreement or other mandatory specification
enter
Project Charter
The project charter documents the project overview and the high-level requirements that will be used to develop detailed requirements
project management plan
Scope management plan, requirements management plan, stakeholder engagement plan
project files
Assumption log, lessons learned register, stakeholder register
business case
Describes the necessary, expected, and optional standards that should be met to meet business needs
protocol
The agreement will contain project and product requirements
Tools and Techniques
data collection
Brainstorming
Interview
Direct conversation, preset and impromptu questions, one-to-one, many-to-many, one-to-many access to confidential information
focus group
Same field (same function), subject matter expert (SME)
Questionnaire
The audience is diverse, needs to be completed quickly, geographically dispersed, and is suitable for statistical analysis
Benchmarking
Identify best practices and formulate ideas for improvements. Benchmarks can be internal or external, within the same industry or across industries.
data analysis
File analysis
decision making
vote
Delphi technique (anonymous multiple rounds of voting by multiple experts)
autocratic decision making
Multi-criteria decision analysis
Data performance
Affinity diagram
Group brainstormed ideas into categories for further review and analysis
mind Mapping
Interpersonal and team skills
nominal group
A technique used to facilitate brainstorming by voting to rank the most useful ideas for further brainstorming or prioritization.
observe and talk
Observation and conversation are direct observations of how individuals perform work (or tasks) and implement processes in their respective environments.
guide
Facilitation is used in conjunction with topical workshops to bring key stakeholders together to define product requirements. Workshops can be used to quickly define cross-functional requirements and reconcile differences in needs among relevant parties.
System interaction diagram
Topology map, visualization
prototype method
Supports the concept of progressive elaboration. For example: storyboarding, which can reduce the risk of rework. Steps (repeated cycle): 1. Model creation, 2. User experience, 3. Feedback collection, 4. Prototype modification (may require a change process)
output
requirements document
A requirements document describes how various single requirements will satisfy the business needs associated with the project
Requirements Tracking Matrix
A requirements traceability matrix is a table that connects product requirements from their source to the deliverables that satisfy the requirements. Tying each requirement to business goals or project goals helps ensure that each requirement has business value. Helps ensure that every approved requirement in the requirements document is delivered at the end of the project. Finally, the requirements tracking matrix also provides a framework for managing product scope changes
Define Scope (Planning Process Group)
definition
Defining scope is the process of developing a detailed description of the project and product. The main function of this process is to describe the boundaries and acceptance criteria of the product, service or result.
enter
Project Charter
The project charter contains a high-level description of the project, product features, and approval requirements
requirements document
The requirements document identifies the requirements that should be included in the scope
Tools and Techniques
product analysis
Used to transform high-level product or service descriptions into meaningful deliverables. Including: product decomposition; demand analysis; system analysis; systems engineering; value analysis; value engineering
output
project scope statement
generalize
Documents the entire scope, including project and product scope; describes the project deliverables in detail; also represents the consensus among project stakeholders regarding the project scope
Product range description
Refining the characteristics of the product, service, or outcome in the project charter and requirements documents
Deliverables
Deliverables also include various ancillary results, such as project management reports and documentation. Acceptance criteria (corresponding to deliverables): a series of conditions that must be met before the deliverables pass acceptance
Project Exclusions
Clearly stating what is outside the scope of the project helps manage stakeholder expectations and reduce scope creep
Create WBS (Planning Process Group)
definition
The process of breaking down project deliverables and project work into smaller, more manageable components
The WBS organizes and defines the overall scope of the project and represents the work specified in the approved current project scope statement. The lowest level components of a WBS are called work packages, which include planned work
enter
project scope statement
Describes the work that needs to be performed and the work that is not included in the project
requirements document
The requirements document details how various single requirements meet the business needs of the project
Tools and Techniques
break down
Techniques for progressively dividing the project scope and project deliverables into smaller, more manageable components
Several important principles: 80-hour principle; 4~6 layers principle; 100% principle; sole responsibility
output
Scope Baseline
Approved scope statement, WBS and corresponding WBS dictionary
The control account in WBS is a management control point. At this control point, scope, budget, and schedule are integrated and compared to earned value to measure performance
WBS Dictionary
Documents detailing deliverables, activities, and progress information for each component in the WBS
Validation Scope (Monitoring Process Group)
definition
Validation scope focuses on the acceptance of the deliverables, while controlling quality focuses on the correctness of the deliverables and whether they meet quality requirements. The Control Quality process usually precedes the Validate Scope process, but they can also be performed simultaneously.
Validating scope is the process of formal acceptance of completed project deliverables. The main function of this process is to make the acceptance process objective; at the same time, by confirming each deliverable, it improves the possibility of acceptance of the final product, service or result.
enter
Verified deliverables
Verified deliverables are those that have been completed and checked as correct by the control quality process
job performance data
Tools and Techniques
examine
Conduct activities such as measurement, review and validation to determine whether work and deliverables meet requirements and product acceptance criteria
vote
output
Deliverables for acceptance
Deliverables that meet the acceptance criteria should be formally signed off by the client or sponsor.
job performance information
change request
If acceptance is not passed, 1. Record the reasons. 2. Make changes and carry out defect remediation
be careful
Confirm scope and control quality
Confirming the scope focuses on the acceptance of the deliverables; controlling quality focuses on whether the deliverables meet the quality requirements; usually the scope is confirmed first and then quality control is performed, but the two can also be performed at the same time. Quality control is an internal inspection; the scope of confirmation is checked and accepted by external parties (customers or sponsors) on the deliverables of the project.
Confirm scope and project closure
Confirmation scope emphasizes the verification and acceptance of deliverables; project closing emphasizes the process work to be done to end the project or phase; both confirmation scope and project closing have acceptance work, confirmation scope emphasizes the acceptance of project deliverables, and project closing emphasizes acceptance of products.
Control scope (monitoring process group)
definition
Controlling scope is the process of monitoring the scope status of projects and products and managing changes to the scope baseline. The primary purpose of this process is to maintain the scope baseline throughout the project
the term
scope creep
Uncontrolled expansion of product or project scope (without corresponding adjustments in time, cost, and resources) is called scope creep
enter
project management plan
Scope Baseline
project files
requirements document
Requirements Tracking Matrix
Tools and Techniques
data analysis
Deviation analysis
Used to compare baselines to actual results to determine whether deviations are within critical value intervals or whether corrective or preventive action is necessary
trend analysis
Review project performance over time to determine whether performance is improving or deteriorating
output
job performance information
change request
Project Management Plan Update
Project file updates
be careful
The best way to avoid scope creep is to let changes go through the change process; if scope creep has already occurred, the change process must be supplemented. If the change is approved, the project management plan will be updated. If the change is not agreed, the bad changes must be canceled.
Project progress management
Planning Progress Management (Planning Process Group)
definition
The process of developing policies, procedures, and documents for planning, developing, managing, executing, and controlling project progress
enter
Project Charter
The overall milestone schedule specified in the project charter affects the project's schedule management
project management plan
Scope management plan, development methodology
Tools and Techniques
expert judgment
data analysis
Meeting
output
progress management plan
definition
Establish criteria and clear activities for preparing, monitoring and controlling project progress
Project schedule model development
Need to specify schedule planning methodologies and tools for developing project schedule models
Schedule release and iteration length, accuracy, unit of measurement
Define Activities (Planning Process Group)
definition
Defining activities is the process of identifying and documenting the specific actions that need to be taken to complete the project deliverables. The main function of this process is to decompose the work package into schedule activities as the basis for progress estimation, planning, execution, supervision and control of the project work.
enter
project management plan
progress management plan
Scope Baseline
When defining activities, explicitly consider the project WBS, deliverables, constraints, and assumptions in the scope baseline
Tools and Techniques
break down
A technique for progressively dividing the project scope and project deliverables into smaller, more manageable components. Involving team members in the decomposition process helps get better, more accurate results
rolling planning
In the early strategic planning stages, when information is not clear enough, work packages can only be broken down to a known level of detail; later, as more information is learned, work packages that will be implemented in the near future can be broken down into specific activities.
Meeting
output
Activity list
Is a comprehensive list of all schedule activities required for the project
Activity properties
Various attributes of each activity to extend the description of the activity
Milestone List
Whether each milestone is mandatory (such as required by contract) or optional (such as determined based on historical information). Milestones are not activities and have a duration of zero because they represent a significant point in time or event
change request
After defining the project's baseline, in the process of progressively detailing the deliverables into activities, work may be discovered that does not originally belong to the project baseline, and a change request will be raised.
Sequence Activities (Planning Process Group)
definition
Sequencing activities is the process of identifying and documenting the relationships between project activities. The main purpose of this process is to define the logical sequence of work to achieve maximum efficiency given all project constraints.
Require
Except for the first and last two items, each activity has at least one predecessor activity and one successor activity, and the logical relationship is appropriate. It may be necessary to use leads or lags between activities to make the project schedule more realistic
enter
project management plan
Scope Baseline
The WBS, deliverables, constraints and assumptions in the scope baseline need to be explicitly considered
project files
Hypothetical log
The assumptions and constraints recorded in the assumption log may affect the way activities are sequenced, the relationships between activities, and the need for lead and lag, and may create a risk that affects the project schedule.
Tools and Techniques
predecessor relationship drawing method
FS, FF, SS, SF. (If the predecessor activity is XX, the successor activity can be XX) FS is the most commonly used type of logical relationship; SF relationship is rarely used
Determine and integrate dependencies
definition
Dependencies may be mandatory or optional, internal or external. These four dependencies can be combined into mandatory external dependencies, mandatory internal dependencies, optional external dependencies, or optional internal dependencies.
mandatory dependencies
"Hard logic", "hard dependence". Dependencies required by law or contract or determined by the inherent nature of the work
selective dependency
"Preferred logic", "preferred logic" or "soft logic". Based on best practices in a specific application area or some special nature of the project. If you plan to fast track, you should review the corresponding optional dependencies and consider whether they need to be adjusted or removed
external dependencies
Dependencies between project activities and non-project activities. Often outside the control of the project team
internal dependencies
Antecedent relationships between project activities, usually within the control of the project team
lead and lag
Lead time is the amount of time that a successor activity can advance relative to its predecessor activity. Lag is the amount of time that a successor activity must be delayed relative to its predecessor activity
output
Project progress network diagram
The project schedule network diagram is a graph that represents the logical relationships (also called dependencies) between project schedule activities. Activities with convergence and branching are affected by or able to affect multiple activities and therefore present a greater risk
Estimate Activity Duration (Planning Process Group)
definition
Estimating activity duration is the process of estimating the number of work periods required to complete a single activity based on the results of resource estimation.
The various inputs required for duration estimates should be provided by the person or group on the project team who is most familiar with the specific activities, and duration estimates should be progressively detailed.
three laws
Parkinson's Law
As long as there is time, people will do more work than necessary (scope creep), intentionally or unintentionally, until all the time is used up
The scope of work often remains the same, and people do nothing or very little at an earlier time, waiting until the deadline is approaching before they rush to do it.
Murphy's Law
Things that can go wrong, will go wrong
Peter's Law
Jobs are always occupied by incompetent people.
enter
project files
Resource Calendar
When resources are available and for how long. Resource availability, resource type, and resource nature in the resource calendar all affect the duration of schedule activities
project management plan
Schedule management plan, scope baseline
Tools and Techniques
expert judgment
analogy estimation
Similar to expert judgment, overall estimation, and top-down estimation. Fast, low cost and accurate. Analogous estimates are most reliable if previous activities are similar in nature, not superficially, and if the project team members undertaking the estimate have the necessary expertise
parameter estimation
Statistical relationships between historical data and other variables. Parametric model maturity and basic data quantification
three point estimate
Consider uncertainty and risk in estimates to improve the accuracy of duration estimates
Beta distribution: expected duration = (most likely time 4 * most optimistic time most pessimistic time) / 6
Triangular distribution: expected duration = (most likely time most optimistic time most pessimistic time)/3
bottom-up estimation
Summarize layer by layer from bottom to top
data analysis
Alternatives Analysis
Compare different options to determine the best approach
Reserve analysis
"Known-Unknown" uses contingency reserves, which the project manager can use directly. As project information becomes clearer, contingency reserves can be drawn down, reduced, or eliminated. "Unknown - Unknown" is used for management reserve. The project manager cannot use it directly and needs to go through the change process.
output
duration estimate
Does not include any lag, but can indicate a certain range of changes
Estimate basis
Develop schedule (Planning process group)
definition
Developing a schedule is the process of analyzing activity sequence, duration, resource requirements and schedule constraints, and creating a schedule model to implement project execution and monitoring. The main purpose of this process is to develop a schedule model with planned dates for completing project activities.
enter
project management plan
Schedule management plan, scope baseline
project files
Project progress network diagram, project team dispatch orders, resource calendar
protocol
Tools and Techniques
Progress network analysis
Schedule network analysis is a comprehensive technique for creating project schedule models that employs several other techniques such as critical path methods, resource optimization techniques, and modeling techniques
critical path method
The critical path is the longest sequence of activities in a project and determines the shortest possible project duration. The amount of time a schedule activity can be pushed back or delayed from its earliest start date without delaying the project completion date or violating schedule constraints is total float or schedule flexibility. Depending on the constraints used, the total float of the critical path may be positive, zero, or negative. Free float is the amount of time a schedule activity can be delayed without delaying the earliest start date of any successor activity or violating schedule constraints.
Resource optimization
resource balancing
Resource balancing is required if shared or critical resources are only available at specific times, are in limited quantities, or are over-allocated. Resource balancing can also be performed to keep resource usage at a balanced level. Resource balancing often leads to changes in the critical path and extension of the construction period
Resource smoothing
Resource smoothing does not change the project critical path, activities are only delayed within their free and total float, but resource smoothing techniques may not achieve optimization of all resources
What-if scenario analysis
Based on the existing schedule, consider various scenarios and evaluate the feasibility of the project schedule under different conditions.
simulation
The most common simulation technique is Monte Carlo
Progress compression
definition
Schedule compression technology refers to shortening or accelerating the schedule without reducing the scope of the project.
rush work
A technique to compress the schedule at the lowest cost by adding resources. Examples include: authorizing overtime, adding additional resources, or paying expedited fees. (increase cost)
Quick follow up
Changing activities or phases that normally occur sequentially to occur at least partially in parallel. (increased risk)
Agile release planning
Provides a high-level timeline of release progress (usually 3 to 6 months). At the same time, agile release planning also determines the number of iterations or sprints for the release
output
progress baseline
A schedule baseline is an approved schedule model
Project schedule
The output of the schedule model includes: bar charts, which are relatively easy to read and used for communicating with management; milestone charts, which only indicate the planned start or completion dates of major deliverables and key external interfaces; project schedule network diagrams, which are purely logical diagrams and logical bar chart
Project Calendar
Specify available workdays and work shifts during which schedule activities can be carried out
progress data
change request
Controlling Progress (Monitoring Process Group)
definition
Controlling schedule is the process of monitoring project status to update project progress and manage changes to the schedule baseline. The main purpose of this process is to maintain the schedule baseline throughout the project and needs to be carried out throughout the project
enter
job performance data
Tools & Techniques
Iterative burndown chart
output
job performance information
Includes performance of project work compared to schedule baseline
progress forecast
project cost management
definition
Project cost management includes the various processes of planning, estimating, budgeting, financing, financing, managing and controlling costs in order to complete the project within the approved budget.
focus
Project cost management focuses on the cost of resources required to complete project activities, but should also consider the impact of project decisions on the cost of use, maintenance, and support of the project's products, services, or results.
Use lightweight estimating methods in an adaptive environment to quickly generate high-level forecasts of project labor costs that are easy to adjust when changes occur; detailed estimates are suitable for short-term planning using just-in-time
Planning Cost Management (Planning Process Group)
definition
A cost management plan has no cost, it is just a guide describing how to manage costs
enter
Project Charter
The project charter provides for pre-approved financial
project management plan
Progress management plan, risk management plan
Tools and Techniques
expert judgment
data analysis
Meeting
output
cost management plan
Describe how project costs will be planned, scheduled and controlled
Estimate Costs (Planning Process Group)
definition
Estimating costs is the process of making an approximate estimate of the cost of resources required to complete project work
Cost estimates are usually made in a certain currency unit, but sometimes other units of measurement, such as person-hours or person-days, can be used to eliminate the effects of inflation and facilitate cost comparisons.
A rough order of Magnitude (ROM) estimate of the project, ranging from −25% to 75%; later, as the information becomes more detailed, the range of the deterministic estimate can be narrowed to −5% to 10%
enter
project management plan
Cost management plan, quality management plan, scope baseline
project files
Lessons Learned Register, Risk Register
Project schedule
The schedule includes the type, quantity, and length of time the team and physical resources will be available for the project. If resource costs depend on how long they are used, and if costs fluctuate seasonally, duration estimates can have an impact on cost estimates. Schedules also provide useful information for projects that include financing costs, including interest.
Resource requirements
Resource requirements identify the types and quantities of resources required for each work package or activity
Tools and Techniques
analogy estimation
Based on similar project parameter values or scale indicators in the past, the same parameters or indicators for the current project are estimated. Analogous estimating is most reliable and is commonly used in the early stages of a project if previous activities are similar in nature, not superficially, and the project team members undertaking the estimate have the necessary expertise.
parameter estimation
Statistical relationships between historical data and other variables. Parametric model maturity and basic data quantification
bottom-up estimation
Summarize layer by layer from bottom to top
three point estimate
Consider uncertainty and risk in estimates to improve the accuracy of duration estimates.
data analysis
Alternatives Analysis
Compare different options to determine the best approach
Reserve analysis
"Known-Unknown" uses contingency reserves, which the project manager can use directly. As project information becomes clearer, contingency reserves can be drawn down, reduced, or eliminated
quality cost
Evaluate whether to increase investment to meet requirements or bear the costs caused by non-compliance with requirements; whether to seek short-term cost reductions or bear the consequences of frequent problems later in the product life cycle
output
Cost Estimate
Include the costs that may be required to complete the project work. Indirect costs can be charged at the activity level or higher if they are also included in the project estimate
Estimate basis
Develop Budget (Planning Process Group)
definition
Budgeting is the process of summarizing the estimated costs of all individual activities or work packages to establish an approved cost baseline. The main purpose of this process is to determine the cost baseline for monitoring and controlling project performance
enter
project management plan
Cost management plan, quality management plan, scope baseline
project files
Project schedule
The project schedule includes planned start and completion dates for project activities, milestones, work packages, and control accounts. Based on this information, planned costs and actual costs can be summarized into corresponding calendar periods.
Estimate basis
Cost Estimate
business documents
Business case, benefit management plan
protocol
Tools and Techniques
cost summary
Cost summary first summarizes the cost estimate into the work package in the WBS, and then summarizes the work package to a higher level in the WBS (such as the control account), and finally obtains the total cost of the entire project
data analysis
Reserve analysis
Management reserves are used to deal with unforeseen work within the project scope and are intended to deal with "unknown-unknown" risks that may affect the project. Management reserves are not included in the cost baseline but are part of the overall project budget and funding requirements. When the management reserve is used to fund unforeseen work, the used management reserve must be added to the cost baseline, resulting in a change in the cost baseline, and the management reserve must go through a process
Historical information review
Review historical information to aid in parameter or analog estimation
Funding Limit Balance
Fund expenditures should be balanced against any restrictions on project funding. If a discrepancy between funding constraints and planned expenditures is discovered, the schedule of the work may need to be adjusted to balance the level of funding expenditures. This can be achieved by adding mandatory dates to the project schedule
Financing
output
cost basis
The approved, time-phased project budget, excluding any management reserves and subject to change only through a formal change control process, is used as a basis for comparison with actual results. The cost baseline is the sum of the approved budgets for different schedule activities
Project funding requirements
Project funds are invested in increments and may be uneven. If there is a management reserve, the total funding requirement is equal to the cost basis plus the management reserve
Project file updates
Cost Estimate
Project schedule
risk register
Control Costs (Monitoring Process Group)
definition
Controlling costs is the process of monitoring project status to update project costs and manage changes to the cost baseline. The main purpose of this process is to maintain the cost baseline throughout the project
enter
project management plan
Cost management plan, cost baseline, performance measurement baseline
project files
Lessons Learned Register
Project funding requirements
job performance data
organizational process assets
Tools and Techniques
data analysis
Earned value analysis: BAC, PV, EV, AC
BAC (Budget at Completion) completion budget
PV (Planned Value) planned value
How much work should be done
EV (Earned Value) earned value
How much work did you do?
AC (Actual Cost) actual cost
how much did you spend
Deviation analysis: SV, CV, SPI, CPI
SV (Schedule Variance) Schedule deviation = EV - PV
CV (Cost Variance) Cost Variance =. EV-AC
SPI (Schedule Performance Index) Schedule Performance Index = EV / PV
CPI (Cost Performance Index) Cost Performance Index = EV / AC
Trend Analysis: EAC, ETC
ETC (Estimate to Complete) requires an estimate for completion
Atypical ETC
ETC1=BAC-EV
Typical ETC
ETC2=ETC1/CPI
EAC (Estimate at Completion). Completion Estimate
Atypical EAC
EAC = AC (BAC – EV)
Typical EAC
EAC = BAC / CPI
Progress costs also affect EAC
EAC. =. AC (BAC – EV) / (CPI × SPI)
TCPI, VAC
TCPI (To-Complete Performance Index) To-Complete Performance Index
TCPI = (BAC - EV) / (BAC - AC)
TCPI = (BAC - EV) / (EAC - AC)
VAC (Variance at Completion). Completion Variance
VAC=. BAC – EAC
Reserve analysis
Reserve analysis can be used to monitor the use of contingency and management reserves within a project to determine whether these reserves are still needed, or whether additional reserves need to be added.
Performance index to completion
(TCPI) is a cost performance indicator that the use of remaining resources must achieve in order to achieve specific management goals. It is the ratio of the cost required to complete the remaining work to the remaining budget.
project management information system
output
job performance information
Work performance information includes information on how project work is being performed (against a cost baseline), allowing assessment of variances in work performed and work costs at both the work package level and the control account level
cost forecast
Whether it is a calculated EAC value or a bottom-up estimated EAC value, it needs to be recorded and communicated to relevant parties
change request
Supplementary knowledge
Present value
The value of future cash flows discounted at an appropriate discount rate (the value of future money now)
Discount Rate
If based on a discount rate of 7%, the present value of $8,000 received three years from now is
PV = 8000 / (1 7%)^3 = 8000 / 1.225 ≈ 6530.
Net Present Value
The difference between the net cash flow generated by the investment plan and the present value of the original investment after discounting it using the capital cost as the discount rate (the sum of the present value of returns within the time period minus the original investment)
Project quality management
Character understanding
Deming
Improved PDCA, prevention is better than inspection, and raised the responsibility of management (85/15 principle)
Zhulan
Three steps of quality management, put forward the difference between quality and grade, and emphasize that quality is suitable for use
crusby
Do it right the first time, quality is free, quality is measured by non-consistency costs
Taguchi Genichi
Design of Experiments and Robust Design Methods
Ishikawa Kaoru
Fishbone diagram, summarizing the seven tools of quality
Keywords
Kaizen (improvement)
Continuous small improvements accumulate into big improvements
Core idea
Project quality management needs to take into account both project management and project deliverables.
Customer Satisfaction: Understand, evaluate, define and manage requirements to meet customer expectations. "Conforms to requirements" and "fit for use"
Prevention is better than inspection: "Prevention": ensuring that errors do not occur in the process; "Inspection": ensuring that errors do not fall into the hands of customers
Continuous improvement: The PDCA cycle proposed by Shewhart and refined by Deming is the basis of quality improvement
Management Responsibilities: The 85/15 Principle
Quality, as an achieved performance or result, is "the degree to which a set of intrinsic characteristics meet requirements", and grade, as design intent, is a level classification of deliverables with the same purpose but different technical characteristics.
Attribute sampling: the result is qualified or unqualified; variable sampling: the position of the result is marked on a continuous scale to indicate the degree of qualification.
Tolerance: an acceptable range of results; control limits: the boundaries of common deviations in a statistically stable process or process performance
Five quality management levels: customer, QC, QA, QP, culture
Mutually beneficial relationships with suppliers: An organization is interdependent on its suppliers. Organizations should focus on long-term relationships rather than short-term gains
Planning Quality Management (Planning Process Group)
definition
Planning quality management is to identify the quality requirements and/or standards for the project and its deliverables and document them. A process that describes how the project will demonstrate compliance with quality requirements and/or standards.
enter
project management plan
demand management plan
Scope Baseline
Stakeholder Engagement Plan
A stakeholder engagement plan provides a means of documenting stakeholder needs and expectations, Laying the foundation for quality management
project files
Interested Party Register
A stakeholder register helps identify those with a particular interest in or impact on quality parties, paying particular attention to the needs and expectations of clients and project sponsors
organizational process assets
The quality policy is recommended by senior management and can be formulated separately under special circumstances.
Tools and Techniques
data collection
Benchmarking
Identify best practices and formulate ideas for improvements. Internal/external, same industry/different industry
Brainstorming
Interview
Conducted in an environment of trust and confidentiality to obtain honest, unbiased feedback
data analysis
Cost-benefit analysis
Evaluate the advantages and disadvantages of alternatives and compare their possible costs and expected benefits
quality cost
Cost of consistency, cost of non-consistency (failure, defects)
subtopic
decision making
Multi-criteria decision analysis
Helps prioritize quality measures
Data performance
flow chart
Process diagram, showing the required sequence of steps and possible branches, to help improve the process
logical data model
Visualize organizational data without relying on specific technologies and check data integrity
Matrix diagram
Helps identify quality measures critical to project success
mind Mapping
Facilitates rapid collection of project quality requirements, constraints, dependencies, and connections
Test and inspection planning
How products, deliverables or services are tested or inspected to meet relevant needs and expectations of interested parties
Meeting
output
quality management plan
Describe how applicable policies, procedures, and guidelines will be implemented to achieve quality objectives. Including quality standards, quality objectives, roles and responsibilities, etc.
quality measures
Used to describe project or product attributes and how the control quality process will be verified Certification of compliance
process improvement plan
Manage Quality (Executive Process Group)
definition
Mainly aimed at process management, it was called "quality assurance" or QA in the old version. Managing quality is the process of applying the organization's quality policy to projects and transforming the quality management plan into executable quality activities. The main purpose is to increase the likelihood of achieving quality objectives and to identify ineffective processes and causes of poor quality. In agile projects, quality management throughout the project is performed by all team members; but in traditional projects, quality management is usually the responsibility of specific team members.
enter
quality measures
The management quality process sets the test scenarios for the project based on these quality measurement indicators. and deliverables to serve as the basis for improvement initiatives
Quality control measurement results
Used to analyze and evaluate whether the quality of project processes and deliverables meets the standards or specific requirements of the performing organization. It also helps to analyze the production process of these measurement results to determine how correct the actual measurement results are.
Tools and Techniques
data collection
Checklist
A structured tool, usually listing specific components, used to verify a required Whether the series of steps have been executed or whether the list of requirements has been met
data analysis
Alternatives Analysis
File analysis
Analyze the different documents output from the project control process. Such as quality reports, test reports, performance reports and deviation analysis
process analysis
Identify opportunities for process improvement while examining problems and constraints encountered during the process elements, and non-value-added activities
Root Cause Analysis (RCA)
Used to identify the root cause of a problem and resolve it. Eliminate all root causes This prevents the problem from happening again
decision making
Multi-criteria decision analysis
Data performance
Affinity diagram
Potential defect causes can be categorized to show areas of greatest concern
cause and effect diagram
"Fishbone diagram", "why-why analysis diagram" and "Ishikawa diagram" to find the root cause
flow chart
A graphical representation of a process, showing the required sequence of steps and possible branches, to help improve the process
Histogram
A bar chart that displays numeric data that can show the number of defects per deliverable, an arrangement of defect causes, the number of noncompliances by process, or other manifestations of project or product defects.
Pareto
The 80/20 principle, accumulate frequency, find the main reasons, and facilitate targeted problem solving
Matrix diagram
Show the strength of the relationship between factors, causes, and goals where rows and columns intersect
Scatter plot
A graph showing the relationship between two variables
audit
A structured and independent process used to determine whether project activities comply with the policies, processes and procedures of the organization and the project; including: 1 identification, 2 sharing, 3 assistance, 4 accumulation, 5 confirmation; can be arranged in advance or Conducted randomly; may be conducted by internal or external auditors
Design for X (DfX)
A series of technical guidelines that can be used during product design to optimize specific aspects of design
quality improvement methods
PDCA Plan, Implement, Check, Act, Six Sigma
problem solved
1 define, 2 identify, 3 plan, 4 select, 5 execute, 6 verify. Problem solving helps eliminate problems and develop long-lasting solutions
output
quality report
Can be graphics, data, or qualitative documentation that helps other processes and departments take corrective actions to achieve project quality expectations
Test and Evaluation Documents
Test and evaluation documents can be created based on industry requirements and organizational modules, which are inputs to the quality control process and used to evaluate the achievement of quality objectives.
Control Quality (Monitoring Process Group)
definition
Mainly for inspection of results, QC. Verify that project deliverables and work have met the quality requirements of key stakeholders and are available for final acceptance
enter
project files
quality measures
Quality measures are used specifically to describe project or product attributes and to control quality How will the process verify compliance?
Test and Evaluation Documents
Test and evaluation documentation is used to evaluate the extent to which quality objectives are achieved
Approved change request
Implementation of approved change requests requires verification and confirmation of completeness, Correctness, and whether to retest
Deliverables
Deliverables are verifiable and will be inspected
job performance data
Tools and Techniques
data collection
Checklist
Also called a counting table, the collected data is usually displayed and understood using Pareto.
statistical sampling
The frequency and scale of sampling should be determined during the planning quality management process
examine
Inspect work product to determine compliance with written standards
Testing/Product Evaluation
Early testing helps identify non-compliance issues
Control Charts
Used to determine whether a process is stable or has predictable performance. Pay attention to the upper and lower limits of specifications and the upper limit of control, and how to judge out-of-control
Meeting
Review of approved change requests; meetings held by the project team, retrospectives/lessons learned
output
Quality control measurement results
Control quality measurements are written records of the results of quality control activities Records should be recorded in the format determined by the quality management plan.
Verified deliverables
Confirm an input to the scope process for formal acceptance
job performance information
change request
Project resource management
Planning Resource Management (Planning Process Group)
definition
Planning resource management is the process of defining how to estimate, acquire, manage and utilize team and physical resources
enter
project management plan
Quality management plan, scope baseline
project files
Project schedule, requirements documents, risk register, stakeholder register
Tools and Techniques
Data performance
hierarchical
WBS helps clarify high-level responsibilities; OBS lists project activities or work packages under each department; resource breakdown structure is a hierarchical list of team and physical resources by resource category and type
Responsibility Assignment Matrix
Shows the assignment of project resources among various work packages. Multiple levels of RAM can be specified. This ensures that only one person is responsible for any task, thereby avoiding unclear responsibilities. An example of a RAM is the RACI (Execute, Responsible, Consulted and Informed) matrix, with only one "A" for each task
text type
It is a format used in data representation to record and clarify the roles and responsibilities of team members in detail. Text files usually provide information such as responsibilities, authorities, abilities, and qualifications in an overview form.
organization theory
Describe how individuals, teams, and organizational units behave
Meeting
output
resource management plan
definition
A resource management plan provides guidance on how to classify, allocate, manage, and release project resources
content
Identify resources: A method for users to identify and quantify the team and physical resources needed for a project. Obtaining resources: A guide on how to obtain the team and physical resources needed for your project. Role: A role that someone has or is assigned to in a project. Authority: The authority to use project resources, make decisions, sign approvals, accept deliverables, and influence others to carry out project work. Responsibilities: The responsibilities and tasks that project team members must perform in order to complete project activities. Competencies: The skills and talents that project team members need to possess in order to complete project activities. Project Organization Chart: A graphical representation of project team members and their reporting relationships (hierarchical data representation) Project Team Resource Management: Guidance on how to define, staff, manage, and ultimately demobilize project team resources Training: Training strategies for project members. Team Building: A method for building project teams. Recognition Program: What recognition and rewards will be given to team members and when.
Team charter
Create documentation of team values, consensus, and work guidelines for the team. Recognize and Following clear rules helps reduce misunderstandings and increase productivity; team charter can be reviewed and updated regularly process to ensure that the team always understands the team's basic rules and guides new members to integrate into the team
Estimate Activity Resources (Planning Process Group)
definition
The process of estimating the type and quantity of team resources, materials, equipment, and supplies needed to execute a project
enter
project management plan
Resource management plan, scope baseline
project files
Activity attributes, activity lists, cost estimates, resource calendars
Tools and Techniques
expert judgment
Bottom-up estimation
analogy estimation
parameter estimation
data analysis
Alternatives Analysis
project management information system
Meeting
output
Resource requirements
The types and quantities of resources required for each work package or activity within a work package are identified
resource breakdown structure
Resources are displayed hierarchically by category and type
Estimate basis
Get resources (execution process group)
definition
Resourcing is the process of obtaining team members, facilities, equipment, materials, supplies, and other resources needed for a project. The main purpose of this process is to outline and guide the selection of resources and their allocation to corresponding activities
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project management plan
Resource management plan, procurement management plan, cost baseline
project files
Project schedule, resource calendar, resource requirements
Tools and Techniques
decision making
Multi-criteria decision analysis
Availability, capabilities, cost, etc.
Interpersonal and team skills
negotiation
Talk to functional managers (choose generals among the dwarfs, which are actually ordinary resources), talk to other project management teams or external organizations (find scarce or special resources)
pre-dispatch
Determine the physical or team resources for the project in advance: 1. Commit during the bidding process, 2. Project acquisition Depends on the specific skills of specific people, 3. Project charter or other process designation
virtual team
Understand the advantages, but also pay attention to communication issues
output
physical resource allocation sheet
Materials, equipment, supplies, locations, and other physical resources that will be used in the project
Project team dispatches work orders
Documented team members and their roles and responsibilities in the project
Resource Calendar
When resources are available and for how long
change request
Update on business environment factors
Notice
The project manager or project team should negotiate effectively
Failure to obtain the resources required for the project will affect the project and may even lead to project cancellation.
The required team resources are unavailable and the project manager or project team may have to use alternative resources
Build Team (Executive Process Group)
definition
Building a team is to improve work capabilities, promote interaction among team members, and improve the overall atmosphere of the team to improve The process of high project performance
Tuckman's Ladder Theory
Formation stage: getting to know each other, being independent of each other, not necessarily being open and honest. Shock stage: different views and opinions, conflicts. Normative stage: Start working together and learn to trust each other. Mature stage: well-organized, interdependent, stable and efficient. Disbandment stage: releasing personnel and disbanding the team
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project management plan
resource management plan
project files
Project schedule, project team work order, resource calendar, team charter
Tools and Techniques
Interpersonal and team skills
Centralized office
Improve communication and sense of community, there is a saying of "close matrix" in the old version
virtual team
Use more skilled resources and reduce costs
Team building
Various activities (even meetings) with the purpose of working together and enhancing trust
Recognition and Rewards
The initial reward plan is prepared during the planning resource management process. Only rewards that meet an important need of the recipients are effective rewards. Rewards can be made formally or informally, taking into account cultural differences. Be motivated by receiving rewards that demonstrate value. Money is a tangible reward, but there are a variety of intangible rewards that are just as effective, or even more effective. Recognition should be given wherever possible throughout the project life cycle
training
Reduce differences. Training costs should generally be included in the project budget or borne by the performing organization if the added skills will benefit future projects. Training can be performed by internal or external trainers
Individual and team assessment
Gain insight into members’ strengths and weaknesses, such as 360° performance reviews
output
Team performance evaluation
Improvement of personal skills, improvement of team capabilities, reduction of team member turnover rate, and strengthening of team cohesion
Update on business environment factors
employee skills
Management Team (Executive Process Group)
definition
Managing a team is the process of tracking team members' performance, providing feedback, resolving issues, and managing team changes to optimize project performance. The main role of this process is to influence team behavior, manage conflicts and solve problems
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project management plan
resource management plan
project files
Team charter
A team charter provides guidance on how the team should make decisions, conduct meetings, and resolve conflicts
job performance report
Team performance evaluation
Tools and Techniques
Interpersonal and team skills
Make decisions
Includes negotiation skills and the ability to influence the organization and project management team
Influence
Ability to influence relevant parties, including: persuading others, clearly expressing opinions and positions, etc.
leadership
It is the ability to lead a team and motivate the team to do their essential work
conflict management
Sources of conflict include resource scarcity, schedule prioritization, and poor personal work styles Different. Adopt team basic rules to reduce the number of conflicts
Successful conflict management increases productivity and improves work relationships. 1. Team members solve the problem, 2. Project management Legal assistance, 3. Formal procedures, including disciplinary measures
Five common conflict resolution methods: Withdraw/Avoidance: Withdrawing from the conflict, deferring, pushing it to others. (Los-lose) Moderation/Accommodation: Emphasize consistency rather than differences; consider the needs of other parties. (Appeasement, lose-lose) Compromise/Mediation: Satisfactory to a certain extent. (Lose-lose) Force/Command: Promote a party's point of view; usually force a solution to an urgent problem. (Loss/Win) Collaboration/Resolution: Consideration of different perspectives, collaborative attitude and open dialogue leading to consensus (win-win)
Emotional intelligence
The ability to identify, assess, and manage personal emotions, the emotions of others, and the emotions of groups. Reduce stress and strengthen cooperation
project management information system
output
change request
Update on business environment factors
Control Resources (Monitoring Process Group)
definition
The process of ensuring that physical resources are allocated to projects as planned, monitoring actual resource usage, and taking necessary corrective actions. The main function is to ensure that resources are available for the project at the right time and in the right place, and are released when they are no longer needed.
The process of controlling resources should be ongoing during all project phases and throughout the project life cycle
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project management plan
resource management plan
project files
Material resource allocation sheet, project schedule, resource breakdown structure, resource requirements
job performance data
protocol
Tools and Techniques
data analysis
Alternative analysis, cost-benefit analysis, performance review, trend analysis
problem solved
Identify, define, investigate, analyze (find root causes), solve problems, examine solutions
Interpersonal and team skills are sometimes called "soft skills"
Negotiation: The project manager may negotiate for additions to physical resources, changes to physical resources, or resource-related costs
Influence: Helps project managers solve problems in a timely manner and obtain needed resources
project management information system
output
job performance information
change request
Project communication management
definition
Communication activities can be classified along multiple dimensions, including: internal/external; formal/informal; hierarchical communication (upward communication, downward communication, horizontal communication); official communication/unofficial communication; written/oral communication. Project managers spend more than 90% of their time communicating; 45% of communication is verbal (7% word usage, 38% inflection) and 55% non-verbal; written communication is helpful in solving complex problems; official communication usually reflects true intentions
Successful communication consists of two parts: 1. Develop appropriate communication strategies based on the needs of the project and its stakeholders. 2. Develop a communication management plan to ensure that appropriate information is delivered to relevant parties in various forms and means. 5C principles: Correct: correct grammar and spelling Concise: concise expression and no redundant words Clear: clear purpose and presentation (suitable for the reader's needs) Coherent: coherent thinking logic Controlling: controlled statements and ideas
Planning Communications Management (Planning Process Group)
definition
Based on the information needs of each stakeholder or stakeholder group, available organizational assets, and specific projects Purpose needs, the process of developing appropriate methods and plans for project communication activities
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project management plan
Stakeholder Engagement Plan
A stakeholder engagement plan identifies the management required to effectively engage stakeholders strategies, which are often implemented through communication
project files
Interested Party Register
Stakeholder register for planning communication activities with interested parties
Tools and Techniques
Communication needs analysis
Analyze communication needs and determine the information needs of project stakeholders, including the type and format of information required, and the value of the information to relevant parties. Communication channels are calculated as n*(n-1)/2, and the project manager needs to be included.
communication technology
Various technologies such as conferences and websites. Urgency, availability, ease of use, sensitivity and confidentiality of information need to be considered
communication model
Encoding, conveying information, decoding, acknowledging receipt (acknowledging receipt), feedback/response.
Confirmation of receipt only indicates receipt of the information and does not necessarily mean agreement or understanding of the content of the information. The sender is responsible for the transmission of information, ensuring the clarity and completeness of the information, and confirming that the information has been correctly correct understanding; the receiving party is responsible for ensuring that the information is received completely, understood correctly, and needs to be informed that it has been received to or respond appropriately. Both parties should be aware of any noise and other obstructions
communication method
interactive communication
Real-time, multi-directional exchange of information between two or more parties
push communication
Send or publish information to specific recipients who need to receive the information
pull communication
Suitable for large amounts of complex information or large information audiences
Meeting
If everything needs to be resolved in a meeting, it means there is a problem with the organization's work procedures and systems.
output
communication management plan
If there are any problems with information transmission, please refer to the communication management plan
Communication needs of relevant parties;
The information to be communicated, including language, form, content and level of detail;
Reporting time limit, reporting path and reporting steps;
The time frame and frequency for releasing requested information, acknowledging receipt, or responding (if applicable);
The person or group to whom the information is to be received, including their needs, wants and expectations;
Methods or techniques used to deliver information, such as memos, emails, press releases, or social media;
Resources allocated for communications activities, including time and budget;
Glossary of general terms.
Management Communications (Executive Process Group)
definition
The execution process, the actual communication process
Management communication is the process of ensuring that project information is collected, generated, distributed, stored, retrieved, managed, monitored, and ultimately disposed of in a timely and appropriate manner. The main function is to promote effective information flow between the project team and relevant parties
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job performance report
Work performance reports, such as status reports and progress reports, are delivered to project stakeholders through this process. Job Performance Reports Dashboards, hot spot reports, traffic lights, or other forms that facilitate attention, decision making, and action.
project management plan
Resource management plan, communication management plan, stakeholder engagement plan
project files
Change log, issue log, lessons learned register, quality report, risk report, stakeholder register
Tools and Techniques
Project report released
The act of collecting and distributing project information. While work performance reports are the output of the Monitoring Project Work process, this process produces ad hoc reports, project presentations, blogs, and other types of information
output
Project communication record
Performance reports, status of deliverables, schedule progress, costs incurred, Demonstration, and other information required by interested parties
Supervisory Communication (Monitoring Process Group)
define and summarize
Supervisory communications is the process of ensuring that the information needs of the project and its stakeholders are met. The main purpose of this process is to optimize the information transfer process in accordance with the requirements of the communication management plan and stakeholder engagement plan. The impact and results of project communications should be carefully evaluated and monitored to ensure that the right content (understood by both sender and receiver) is delivered to the right audience at the right time, through the right channel
approach taken
Conduct customer satisfaction surveys, compile lessons learned, conduct team observations, review data in issue logs, or evaluate changes in the Stakeholder Engagement Assessment Matrix (see Section 13.2.2.5)
project risk management
definition
The goal of project risk management is to increase the probability and/or impact of positive risks and reduce the probability and/or impact of negative risks, thereby increasing the probability of project success. The uniqueness of the project brings risks. Three elements of risk: risk events, probability, and impact. Individual project risks are uncertain events or conditions that, if they occur, could have a positive or negative impact on one or more project objectives. Overall project risk is the impact of uncertainty on the overall project, and is the positive and negative variation range of project results faced by relevant parties. It arises from all uncertainties including individual risks. Address unexpected risks (“unknown-unknown” risks) by strengthening project resilience. Pay attention to integrated risk management
Planning Risk Management (Planning Process Group)
definition
How to implement the process of project risk management activities
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Project Charter
The project charter documents high-level project risks
Tools and Techniques
data analysis
Stakeholder analysis
Risk appetite of project stakeholders can be determined through stakeholder analysis
Meeting
risk planning meeting
output
risk management plan
definition
How to arrange and implement risk management activities. Risk Management Plan Risk-Free
risk category
Risk categories are usually constructed with the help of a Risk Breakdown Structure (RBS). RBS is a hierarchical presentation of potential risk sources, which helps the project team consider all possible sources of risk for a single project. It is particularly useful for identifying risks or classifying identified risks.
Related party risk appetite
The risk appetite of key project stakeholders should be documented in the risk management plan
Risk probability and impact definition
Depending on the specific project environment, the risk bias of the organization and key stakeholders good and critical values to develop risk probability and impact definitions
Probability and Impact Matrix
Organizations can determine prioritization rules before a project begins and incorporate them into the Organizational process assets, or prioritization rules can be tailored to specific projects
Identify Risks (Planning Process Group)
definition
The process of identifying sources of individual project risks, as well as overall project risks, and documenting risk characteristics.
All project stakeholders should be encouraged to participate in the identification of individual project risks. Project team participation important in order to develop and maintain their understanding of identified individual project risks, overall project risk levels and related and a sense of ownership and responsibility regarding risk responses.
Identifying risks is an iterative process. The frequency of iterations and the level of involvement required for each iteration will vary from case to case and should be specified accordingly in the risk management plan
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protocol
Procurement documents
Tools and Techniques
Brainstorming
Use free or structured forms to generate various creative ideas under the guidance of the facilitator
Checklist
Lists specific individual project risks that have arisen in the past and may be relevant to the current project, but it cannot be exhaustive; the checklist does not replace the required risk identification work; the checklist should be reviewed from time to time, new information added, deleted or archived Outdated information
Interview
Conduct interviews in an environment of trust and confidentiality to obtain honest, unbiased opinions
Root Cause Analysis
Assumptions and constraints analysis
Conduct assumptions and constraints analysis to explore the validity of assumptions and constraints
SWOT analysis
A case-by-case examination of project Strengths, Weaknesses, Opportunities and Threats (SWOT)
File analysis
Tip list
Can be used as a framework to assist project teams in developing ideas. Use the risk categories at the bottom of the risk breakdown structure as a prompt list to identify individual risks; identify overall project risks PESTLE, TECOP, VUCA
output
risk register
Record details of individual project risks identified. Includes: identified risks List, person responsible for potential risks, list of potential risk response measures
risk report
Provide information on overall project risks, as well as on identified individual project risks Risk summary information
Conduct Qualitative Risk Analysis (Planning Process Group)
definition
The process of assessing the probability, impact and other characteristics of individual project risks and prioritizing risks to provide a basis for subsequent analysis or action. The main role is to focus on high priority risks
This process identifies owners for each risk so that they are responsible for planning responses to the risk. and ensure the implementation of response measures
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Understand first
Tools and Techniques
data analysis
Risk data quality assessment
Accuracy and reliability of data used to evaluate individual project risks
Risk probability and impact assessment
A probabilistic assessment considers the likelihood that a particular risk will occur, and an impact assessment considers the potential impact of a risk on one or more project objectives. Risks with low probability and impact will be placed on a watch list in the risk register for future monitoring
Assessment of other risk parameters
Bubble chart: such as urgency, proximity, etc.
Risk classification
Helps focus attention and efforts on areas of greatest risk exposure, or develop common risk responses for a set of related risks
Data performance
Probability and Impact Matrix
Easily divide individual project risks into different priority groups
hierarchy diagram
More than two parameters classify risks, and bubble charts can display three-dimensional data.
Meeting
Risk owners should be assigned to individual project risks one by one. From now on, the risk owner will be responsible for Responsible for planning risk responses and reporting on the progress of risk management efforts
output
Risk Register Update: Updated Probability, Impact, Responsible Persons
Conduct Quantitative Risk Analysis (Planning Process Group)
definition
Quantify overall project risk exposure and provide additional quantitative risk information to support risk response planning
Not all projects require quantitative risk analysis
Quantitative analysis is most likely to be used on large or complex projects, projects of strategic importance, contracts Projects requiring quantitative analysis, or projects requiring quantitative analysis by major stakeholders
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Understand first
Tools and Techniques
data collection
Interview
Interviews are particularly useful when information needs to be solicited from experts. Interviewers should create an interview environment of trust and confidentiality to encourage interviewees to express honest and unbiased opinions
Probability distributions
A continuous probability distribution widely used in modeling and simulation to represent numerical uncertainty, such as the duration of schedule activities and cost uncertainty of project components.
tornado diagram
A special form of bar chart used in sensitivity analysis to compare the relative importance of different variables.
Expected Monetary Value (EMV)
EMV = (probability of timely arrival * revenue of timely arrival) (probability of delay * loss of delay (negative number))
How uncertainty manifests
Quantitative risk analysis model that reflects individual project risks and other sources of uncertainty. A risk is best treated as a probabilistic branch if its occurrence is not related to any planned activity
data analysis
simulation
Monte Carlo analysis is often used
Sensitivity Analysis (Tornado Plot)
A special form of bar chart used to compare the relative importance of different variables.
influence diagram
Graphical aids to decision making under uncertainty
Decision tree analysis
Use decision trees to choose the best option among several alternative courses of action
output
Risk report updates
Plan Risk Responses (Planning Process Group)
definition
The process of developing options, selecting response strategies, and agreeing on response actions. The main function is to formulate Appropriate methods for addressing overall project risks and individual project risks; resources will also be allocated and transferred as needed Relevant activities are added to the project documents and project management plan
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Understand first
Tools and Techniques
Threat response strategy
Report
Risks will increase at a higher level to manage
Report (once reported, there will be no further supervision by the project team) Those involved must be willing to take responsibility for the response
avoid
Eliminate threats
Extend schedule, change strategy, reduce scope, clarify needs request, obtain information, improve communication, acquire know-how
transfer
Transfer to third party
Insurance, performance bonds, guarantees, outsourcing
alleviate
Reduce the probability of threats occurring and/or impact
Simpler process, more testing, more reliable sales method, prototype development, and adding redundant components
accept
Acknowledge that the threat exists, but not Take proactive measures.
Take the initiative to accept: establish emergency reserves; Passive acceptance: record the strategy and review it regularly
Opportunity coping strategies
Report
Risks will increase at a higher level to manage
Report (once reported, there will be no further supervision by the project team) Those involved must be willing to take responsibility for the response
open up
Make the opportunity happen 100%
Allocate the most capable resources in the organization to the project to shorten the completion time; adopt new or upgraded technology to save costs (cow X people or technology)
share
transferred to a third party, to enjoy the opportunities brought by part of the proceeds
Establish partnerships, cooperative teams, special companies, cooperation capital enterprise
improve
Increase the probability of opportunities occurring and/or impact
Increase resources for early completion of activities (ordinary people)
accept
Acknowledge the existence of opportunities, but do not take proactive measures
Take the initiative to accept: establish emergency reserves; Passive acceptance: the policy is recorded without any additional lines needs to be reviewed regularly
emergency response strategies
A response that is only used when a specific event occurs. Includes contingency and bounce-back plans
Alternatives Analysis
Make a simple comparison to determine which response is best
cost benefit analysis
Determine the cost-effectiveness of alternative risk response strategies through cost-benefit analysis
decision making
Multi-criteria decision analysis
Prioritize multiple risk response strategies
output
Project Management Plan Update
Propose changes and add relevant activities to the project management plan
Risk register updates
Strategy, specific actions, early warning, contingency plan, rebound plan, secondary risk, residual risk
Implement Risk Response (Execution Process Group)
definition
Implementing a risk response is the process of executing an agreed risk response plan. The main purpose of this process is to ensure that agreed risk responses are implemented as planned
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project files
Risk register, risk report
project management plan
risk management plan
Tools and Techniques
Interpersonal and team skills
Influence: To encourage designated risk owners to take required actions
project management information system
output
change request
Project file updates
Monitor Risks (Monitoring Process Group)
definition
The process of overseeing the implementation of the agreed risk response plan, tracking identified risks, identifying and analyzing new risks, and evaluating the effectiveness of risk management throughout the project period
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job performance data
job performance report
Tools and Techniques
data analysis
Technical performance analysis
Compare technical results with the plan to achieve them. The degree to which actual results deviate from plans can represent the potential impact of a threat or opportunity
Reserve analysis
Compare the remaining contingency reserve with the remaining risk amount at any point in the project to determine Are remaining reserves still reasonable?
risk audit
Evaluate the effectiveness of the risk management process. The project manager is responsible for ensuring that project risks are managed according to Conduct risk audits at the frequency specified in the management plan
Meeting
Risk review meeting. Identify new risks, reassess current risks, and close outdated risks
output
Risk register updates
Record information about individual project risks generated during the risk monitoring process
Project Procurement Management
definition
Typically, a project manager does not have the authority to sign legal agreements that are binding on the organization; this work only Executed by personnel with relevant authority
Project managers working on international collaborations should keep in mind that, no matter how detailed the contract provisions, cultural and local laws Laws have an impact on contracts and their enforceability
Depending on the application area, the agreement can be a contract, service level agreement (SLA), memorandum of understanding, memorandum of agreement (MOA) or purchase order
Planning Procurement Management (Planning Process Group)
definition
Planning procurement management is the process of recording project procurement decisions, clarifying procurement methods, and identifying potential sellers
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organizational process assets
lump sum contract
Fixed Price Contract (FFP)
Total price is fixed (unless scope of work changes)
Fixed Price Plus Incentive Fee Contract (FPIF)
Maximum price, targeted performance, There is an apportionment ratio
1. Total price = actual cost target profit Profit (target cost-actual cost)* The seller should bear the proportion 2. Compare with the maximum price and calculate the maximum price Final total price. 3. Profit = final total price – actual cost
Total price plus economic price adjustment contract (FP-EPA)
span a long period of time (several years), examine Consider inflation and cost increases and decreases
Contract for Work and Materials (T&M)
Short construction period, small amount, uncomplicated, emergency, no SOW
cost reimbursement contract
Cost Fixed Fee (CPFF)
percentage of initial cost estimate, Regardless of performance
Actual total price = actual cost initial cost This percentage
Cost Incentive (CPIF)
There may be upper and lower limits on profits and goals Targeted performance and apportionment ratio
1. Profit = Target profit (Target cost - Actual cost) * The seller should bear the proportion 2. And the profit upper and lower limit ratio, calculate the final profit. 3. Total price = final profit actual cost
Cost Award (CPAF)
Performance standards are subjective and general, and appeals are not allowed
Tools and Techniques
data collection techniques
market research
Market research includes examining industry conditions and specific seller capabilities
data analysis technology
Make-or-Buy Analysis
Used to determine which work or deliverable is best Should the project team do it themselves, or should it be sourced externally?
Supplier selection analysis
Lowest cost (applicable to standardized or routine procurement), based on qualifications only (applicable to relatively small procurement value), based on quality or technical solution score, based on quality and cost, exclusive source, fixed budget
output
Procurement Management Plan
How to coordinate procurement with other aspects of the project, such as project schedule development and control; constraints and assumptions that may affect procurement; whether independent estimates need to be prepared and whether they should be used as evaluation criteria; risk management matters, including Requirements for performance bonds or insurance contracts to mitigate certain project risks
Purchasing Statement of Work
Describe the products, services, or results proposed for purchase in sufficient detail to allow the potential seller to determine the ability to provide such products, services, or results. The procurement statement of work should strive to be clear, complete and concise. It needs to describe additional services required, for example, reporting on performance, or ongoing operational support for the purchased item. During the procurement process, the Statement of Work should be revised as necessary until it becomes part of the signed agreement
Supplier selection criteria
Technical expertise and methodology, company’s financial stability, etc.
Procurement strategy
Delivery method
Contract payment type
Procurement stage
Bidding Documents
The bidding document may be an invitation for information, an invitation to quote, an invitation to propose, or other appropriate procurement document. Include response format requirements, relevant procurement statement of work, and required contract terms
Make or buy decision
With make-or-buy analysis, doing a particular job is best done by the project The decision whether the team will do it themselves or whether it needs to be purchased from external sources
independent cost estimate
For larger purchases, the purchasing organization can prepare its own independent estimate, or Hire an outside professional estimator to produce a cost estimate and use it as a baseline against which to evaluate the seller's offer. like If there is a significant difference between the two, it may indicate that the procurement statement of work is flawed or unclear, or Potential seller misunderstood or failed to fully respond to the procurement statement of work
Implement Procurement (Execution Process Group)
definition
Procurement implementation is the process of obtaining vendor responses, selecting the vendor, and awarding the contract. The main function is to select Appoint a qualified seller and sign a legal agreement regarding the delivery of goods or services
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Procurement documents
Including bidding documents, procurement statement of work, independent cost estimates, supplier selection criteria
seller proposal
A proposal prepared by a seller in response to a procurement package that contains basic information The information will be used by the evaluation team to select one or more bidders (sellers)
Tools and Techniques
advertise
Advertising often expands the existing list of potential sellers
bidders meeting
A meeting between a buyer and a potential seller before a proposal is submitted, the purpose of which is to ensure that all potential bidders have a clear and consistent understanding of the procurement requirements and that no bidder will receive special treatment
data analysis technology
Proposal evaluation: bid evaluation, weighting, screening
Interpersonal and team skills
Procurement negotiation
Before the contract is signed, clarify the terms so that both parties are on the same page. The wording of the final document should reflect the full agreement reached by both parties. Negotiations should be led by members of the procurement team with contract signing authority. The project manager and other members of the project management team can participate in negotiations and provide necessary assistance
output
selected seller
The bidder judged to be the most competitive in the proposal evaluation or bid evaluation
protocol
A contract is an agreement that is binding on both parties. It forces the seller to provide specified products, services or results, and the buyer to pay corresponding remuneration to the seller. A contract establishes a legally protected relationship between buyer and seller. May include (but are not limited to) procurement statements of work or major deliverables; schedules, milestones, or dates specified in the schedule; inspection, quality, and acceptance criteria; general terms and conditions; change request processing; termination provisions and substitutions Dispute Resolution Methods.
Control Procurement (Monitoring Process Group)
Controlling Procurement is the process of managing procurement relationships, monitoring contract performance, implementing necessary changes and corrections, and The process of closing a contract
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protocol
An agreement is an understanding between two parties that includes an agreed upon understanding of each party's obligations. All fight The agreement shall prevail
Approved change request
Any changes related to procurement need to be formally documented in writing and formally approved before being implemented through the controlled procurement process
Procurement documents
job performance data
Tools and Techniques
Claims management
1. Negotiation 2. ADR (Alternative Dispute Resolution) 3. Prosecution. Negotiation is the preferred method of resolving all claims and disputes
data analysis
performance review
Buyer’s performance review of seller’s work in process
examine
Buyer’s inspection of seller’s deliverables
audit
An audit is a structured review of the procurement process. The buyer’s project manager and the seller’s project manager Managers should pay attention to the audit results so that necessary adjustments can be made to the project
output
Procurement closed
The buyer, usually through its authorized purchasing administrator, notifies the seller that the contract has been completed Formal written notice
Project stakeholder management
content
Every project has stakeholders who will be positively or negatively affected by the project or who can influence the project. add positive or negative influence. Interested parties also include those who consider themselves interested parties (who consider themselves will be affected by the project work or results)
To increase the likelihood of success, the project charter should be approved, the project manager appointed, and the team After the team is formed, start identifying relevant parties as early as possible and guide them to participate.
Stakeholder satisfaction should be identified and managed as a project goal
The process of identifying stakeholders and inducing their participation needs to be carried out iteratively, and these activities should be carried out at least at the following points: 1. The project enters different stages of its life cycle; 2. The current stakeholders are no longer related to the project work, or are no longer involved in the project. New stakeholder members have emerged in the stakeholder community; 3. Significant changes have occurred in the stakeholder community within the organization or in the larger region.
Identify Stakeholders (Initiation Process Group)
definition
Identifying stakeholders means regularly identifying project stakeholders, analyzing and recording their interests, participation, and relevance. Processes of interdependence, influence, and potential impact on project success
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Project Charter
The project charter will list key stakeholders and may include information related to stakeholder responsibilities. Information
protocol
All parties to the agreement are project stakeholders and may also involve other relevant parties.
Tools and Techniques
data collection
Questionnaires and surveys
May include one-on-one surveys, focus groups, or other large-scale information gathering techniques
mind writing
A modified format of brainstorming that allows individual participants time to discuss creative ideas in a group Think about the problem alone before starting. Information can be gathered through face-to-face group meetings, or in technology-enabled virtual collected in the environment
data analysis
Stakeholder analysis
Stakeholder analysis will produce a list of interested parties and various information about them, including Includes: interest, rights, ownership, knowledge, contribution
Power interest grid, power influence grid, or role influence grid
Data performance
highlight model
Power, urgency and legitimacy (appropriateness of participation)
Prioritization
If the project has a large number of stakeholders and the members of the stakeholder community change frequently, the stakeholder community will and complex relationships with the project team or within the stakeholder community, it may be necessary to prioritize the stakeholder level sorting
output
Stakeholder register: identity information, assessment information, stakeholder classification
change request
Planning Stakeholder Involvement (Planning Process Group)
definition
The process of developing an approach to project stakeholder engagement in a project based on their needs, expectations, interests, and potential impact on the project. The primary purpose of this process is to provide a workable plan for effective interaction with relevant parties
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project files
Interested Party Register
Provide a list of project stakeholders, as well as classification and other information
Tools and Techniques
Data Collection Techniques – Benchmarking
Compare the results of the stakeholder analysis with others deemed world-class Organization or project information to compare
data analysis
Root Cause Analysis
Carry out root cause analysis to identify the root causes that caused the relevant parties to A certain level of support for the project in order to select appropriate strategies to improve its level of participation
decision making
Prioritization or ranking
Stakeholder needs should be prioritized or ranked as well as the stakeholders themselves. The parties with the greatest interest and highest influence should generally be at the top of the priority list
mind Mapping
Mind mapping is used to map stakeholder information, their interrelationships, and their relationship to the organization Organize visually
Stakeholder Engagement Assessment Matrix
The stakeholder engagement assessment matrix is used to compare the current level of stakeholder engagement to the desired level of engagement. Not aware: Not aware of the project and its potential impacts. Resistant: Aware of the project and its potential impact, but resisting any changes that might result from the project work or results. Such parties will not support the project work or project outcomes. Neutral: Understands the project but neither supports nor opposes it. Supportive: Understands the project and its potential impact, and will support the project work and its outcomes. Leadership: Understands the project and its potential impact and is actively involved in ensuring its success. C represents the current level of involvement of each interested party, while D is the level of involvement (desired) assessed by the project team as necessary to ensure project success. Necessary communication should be carried out based on the gap between the current and expected participation levels of each relevant party, and relevant parties should be effectively guided to participate in the project.
output
Stakeholder Engagement Plan
A stakeholder engagement plan may include (but is not limited to) specific strategies or methods for engaging individuals or stakeholders
Manage Stakeholder Engagement (Executive Process Group)
The process of communicating and collaborating with interested parties to meet their needs and expectations, address issues, and facilitate appropriate stakeholder participation. The main function is to enable project managers to increase stakeholder support and minimize stakeholder resistance
Monitor stakeholder engagement (Monitoring Process Group)
Supervise project stakeholder relationships and guide stakeholders to participate appropriately by revising participation strategies and plans project process. The main role is to maintain or enhance stakeholder participation as the project progresses and the environment changes. Activity efficiency and effectiveness
Summary of question-solving skills
Tool application summary
Interview
Interviews involve speaking directly with relevant parties to understand high-level needs, assumptions, constraints, approval criteria, and other information
Brainstorming
This technique is used to obtain a large number of ideas in a short period of time and is suitable for team environments that require guidance from a facilitator. Brainstorming consists of two parts: idea generation and idea analysis. Develop a project charter by brainstorming data, solutions, or ideas from stakeholders, subject matter experts, and team members. Don’t evaluate, pursue quantity
focus group
Focus groups convene stakeholders and subject matter experts to discuss project risks, success criteria, and other topics, and are more conducive to interactive communication and data collection techniques than one-on-one interviews.
nominal group technique
The nominal group technique is a technique used to facilitate brainstorming by ranking the most useful ideas through voting for further brainstorming or prioritization, data analysis techniques.
Delphi technique
Use a back-to-back format to express your views and opinions anonymously. After repeating this process for several rounds, relative convergence and expert consensus were obtained.
Facilitation (guided workshops)
Effectively guide team activities to successfully reach unanimous decisions, solutions, or conclusions. The facilitator ensures that participants participate effectively, understand each other, consider all opinions, fully support the conclusions or results obtained according to the established process, and that the action plans and agreements reached are then reasonably implemented
Questionnaire
A survey is a series of written questions designed to quickly collect information from a large number of respondents. Questionnaire survey method is ideal when the audience is diverse, the survey needs to be completed quickly, the respondents are geographically dispersed, and statistical analysis is suitable
observe and talk
Observation and conversation are direct observations of how individuals perform work (or tasks) and implement processes in their respective environments.
regression analysis
This technique analyzes the interrelationships between different project variables acting on project outcomes to improve the performance of future projects
Checklist
Checklists, also known as tally sheets, are used to arrange items in a logical manner so that useful data on potential quality issues can be collected efficiently. When conducting inspections to identify defects, checklists are particularly convenient for collecting attribute data, such as data on the number or consequences of defects.
priority matrix
Measure/evaluate relevance based on weighting factors and decision criteria to determine priorities.
Monte Carlo analysis
Monte Carlo simulation A computer model analysis technique based on probability distributions and probabilistic branches over many iterations, with input data randomly sampled at each iteration. The final output is a probability distribution interval of possible project outcomes.
three point estimate
An analytical approach that considers uncertainty and risk. Triangle 1-1-1, Beta 1-4-1.
bidders meeting
A meeting with potential sellers prior to the preparation of bids or proposals to ensure that all potential sellers have a clear and consistent understanding of the procurement. Also called a contractor meeting, supplier meeting, or pre-bid meeting.
Affinity diagram
A technique used to group (brainstorm) large numbers of ideas into categories for further review and analysis.
mind Mapping
Integrate the ideas obtained from brainstorming into a picture to reflect the commonalities and differences between the ideas and stimulate new ideas.
System interaction diagram
A visual depiction of the product scope that shows business systems (processes, equipment, computer systems, etc.) and how they interact with people and other systems (actors).
Control Charts
Control charts are used to determine whether a process is stable or has predictable performance. Reaction stability, bias and degree of control. Five lines: upper and lower specification limits, upper and lower control limits, and center line. Seven points: Seven points in a row on one side means you are out of control.
flow chart
A graphical description of the inputs, process behavior, and outputs of one or more processes within a system. Trace back and discover the link that caused the problem.
Fishbone diagram/Causation diagram/Ishikawa diagram
Cause-and-effect diagrams, also known as "fishbone diagrams," "why-why analysis diagrams" and "Ishikawa diagrams," break down the causes of a problem statement into discrete branches, helping to identify the main or root cause of the problem.
Histogram
A histogram is a bar chart that displays numerical data that can show the number of defects per deliverable, an arrangement of defect causes, the number of noncompliances for various processes, or other manifestations of project or product defects.
Pareto chart
According to the frequency of occurrence of the problem/scenario, the height of the column is sorted. The purpose is to take focused measures, which reflects the 2/8 principle.
Trend
When applying tools for prediction purposes, trend charts are preferred.
Scatter plot
A scatter plot is a graph that shows the relationship between two variables. It can show the relationship between two axes, one axis represents any element of the process, environment or activity, and the other axis represents the quality defect.
audit
A structured and independent process for determining whether project activities comply with organizational and project policies, processes, and procedures.
examine
Verify and confirm that work products (deliverables) conform to written standards.
process decision making diagram
PDPC: It is a tool and technique for implementing quality assurance processes and is used to understand the direct relationship between a goal and the steps to achieve it.
Association diagram
Also called a relationship diagram, it is a factor used to analyze complex relationships such as "causes and results" and "purposes and means" between things.
Matrix diagram
Matrix diagrams show the strength and weakness of relationships between factors, causes, and goals where rows and columns intersect.
tornado diagram
A special form of bar chart used in sensitivity analysis to compare the relative importance of different variables.
The relationship between the ten major process areas and the 49 process groups
Summary of 20 easily confused charting tools in PMP (long chart warning)
subtopic
Four steps for project managers to deal with problems: record, find reasons, evaluate, and solve problems
There are several things to do after the change is approved: record in the change log, notify relevant parties, update the project management plan, and implement the approved changes
The risk has been identified (just follow the risk management procedures); the risk has occurred (just take emergency measures or contingency measures, and pay attention to submitting change requests)
Progress problem: use schedule compression if time is not enough; use resource balancing and critical chain method if resources are not enough
There are generally three correct answers to communication questions: communication management plan, communication planning, and communication needs analysis.
Stakeholder questions generally have four correct answers to choose from: planning stakeholder participation, managing stakeholder participation, involving stakeholders as early as possible, and identifying stakeholders
Kick-off meeting: in English, it refers to the kick-off meeting. It is a meeting held after planning and before execution.
"Achieved value" = Earned value (EV) = How much work was actually done
PV (how much work should be done), EV (how much work was actually done), AC (how much money was spent) EV is on the left. The bigger the EV, the better. If the deviation is greater than 0, it is good. If the performance index is greater than 1, it is good: CV (cost deviation) ) = EV-AC (cost is spent), SV (schedule deviation) = EV-PV (schedule is planned), CPI (cost performance index) = EV/AC, SPI (schedule performance index) = EV/PV