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Efficient Communication Human Relations and Sophistication Mind Map
This is an article about efficient communication and a worldly sophistication mind map, comprehensive communication skills, improving the worldly ability, improving work smoothness, and maximizing production and efficiency. Including communication skills between superiors, subordinates, peers, and cross-departments.
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Efficient Communication Human Relations and Sophistication Mind Map
- bacteria
This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
- Plant asexual reproduction
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
- Reproductive development of animals
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
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- Outline
Efficient communication and sophistication
How to communicate effectively
Five major processes
Preparation, exploration, communication, feedback, conclusion
Use of questioning skills
open
What do you think about...?
closed
do you have……?
Optional
Which one would you choose if...?
levels of listening
listen
Effective listening skills
ready to listen
Respond promptly
Record key information
emotional empathy
Express concern, give advice, evaluate information
full expression
manner
Express attitude and care about the other party's acceptance
The right attitude can make up for a lack of presentation skills
Express sincerity, sincerity, and confidence
The point of expression is not what to say, but how to say it
Nonverbal
Voice, intonation, speaking speed
Eyes and expressions
gestures, body movements
Verbal and non-verbal messages are consistent
language
Master the 5w2h principle
First important, then secondary
Focus first, details later
Conclusion first, reasons later
Need to prepare in advance
three forms of expression
Parallel
first second Third……
past, present, future
positive and negative
Advantages disadvantages
If you do it, if you don't do it
Progressive
conclusion, reason, purpose
Why do it, how to do it, after doing it
communication principles
Do things rationally and behave emotionally
Don’t blame other people’s problems for poor communication. Instead, find ways to solve your own problems and train yourself to be able to communicate with any type of person.
Human communication skills
The impact of personal communication response styles
Critical Type: Criticism VS Comment
cause misunderstanding
Sympathetic type: empathy, atmosphere
soothe emotions
Exploratory: indirect, providing reflection
neutral stance
Suggestion type: caring, specific assistance
Solve the problem
The above four styles can be applied flexibly. One style cannot be used to handle all situations.
Basic principles of consensus building
Really understand the needs of both parties
multiple choice multiple options
soothe emotions
Maximize the benefits
Techniques for reaching consensus with people of different personalities
Driving type
Give decision-making opportunities
Phenotype
praise praise
Analytical
Discuss matters as they are
Friendly
emotional resonance
Summary: do what you like, know yourself and the enemy, be goal-oriented
Five stages of conflict
potential antagonism
Personality differences, values, communication habits
cognition
Conflict is felt, conflict becomes clear
processing intention
Face it, tolerate it, avoid it
Behavior
Active and passive questions
result
Techniques for Resolving Personal Conflict
Confirm that both parties are willing to handle the conflict
Recognize the real cause of the conflict
Replace competition with win-win
Face-to-face communication to avoid misunderstandings
Seek impartial third-party arbitration
Carefully review the shortcomings and learn lessons
Take the initiative to start a conversation
External help: increasing buffering
Both parties feel naked
Back to the Roots: Exploring the Causes
Solution: specific plan
Relationship maintenance: long-term relationships
How to say no to someone
Affirm first and then deny
1.Recite other people’s needs
2. But I can’t get out now, the reason is...
Trade time for space
If there is a conflict, you can give others suggestions to find other resources.
Change place
Cross-department communication skills
common barriers
Differences in perception of goals
No project leader
There is a problem with the workflow
Higher emotions cannot be lowered, lower emotions cannot be reached higher
Passively wait for information
Cultural differences among departments
Don’t understand the other person’s expertise
Organizational structure design flaws
Competition for limited resources
Broken communication creates a vicious cycle
Must abide by principles
Confirm alignment of common goals
Style coordination for department heads
Avoid thinking that others must understand your expertise
Avoid using too many technical terms
Regular follow-up and proactive reporting
Have a consensus on maximizing the company’s interests
How to gain recognition and understanding from other departments
Choose appropriate communication methods
Respect each other’s professionalism and ownership rights
Think about the interests and problems from the other party’s perspective
Convince opinion leaders or key figures
Gain support from superiors or higher-ups
Conditions under which cross-functional support occurs
Can better meet the needs of customers and enterprises
Can really solve the problem
Can further optimize the work process
Can create greater benefits
Strategies for resolving departmental conflicts
cooperative
Find a win-win solution
Compromise
Time is tight and quick decisions are needed
mandatory
Things are delayed and unable to be decided, strive to maximize benefits, have authority and advantages
Avoidant
If there is no need for an immediate solution, or if both parties are emotionally unstable, postpone it temporarily and find another appropriate time.
How to establish a better cross-department communication atmosphere
Tea parties, parties, social activities
Advantages: easy communication
Disadvantages: Coordination among members
Gratitude, motivation, face-to-face communication
Pros: Emotional connection
Disadvantages: takes time and effort
rational, written, departmental meeting
Advantages: clear and specific
Disadvantages: Lack of flexibility
form tool
Shorten the understanding gap form when communicating across departments
communication topic
Communication object
Pre-communication strategic analysis
Our problems or considerations
The other party may have questions or considerations
The other party’s personality or special points
Initial plan
the best solution
Filing one
Filing 2
Cross-department collaboration form
Collaboration theme
Propose department
proposer
Propose time
Complete time
Collaboration content
Collaboration and division of labor
Task decomposition
estimated finish time
Division of labor (departments/personnel)
The actual completion time
communication skills
Managers’ role positioning and responsibilities as a link between past and future
teacher
Teach knowledge, skills, company culture, values
coach
Train skills and stimulate potential
general
Supervise compliance with systems and norms
psychological counselor
Sorting out work mentality and counseling on emotional or stress issues
The influence of different leadership power types on subordinates
legitimate power
Use workplace abilities based on position, status, and seniority
professional power
Rely on professional knowledge and skill advantages
reward and punishment power
Make use of the substantial effectiveness of rewards and punishments
charismatic power
Leadership charisma, personal character, and the influence of the following abilities
Skills in conveying task instructions accurately to superiors
communicate effectively
task correctness, feasibility
Consistency before and after instructions
It needs to be clear and specific when issuing, 5W2H
Give timely recognition and praise
Good at asking questions and listening, mainly guiding subordinates to repeat and confirm
Close follow-up to ensure correct execution direction
Teaching skills
guide subordinates
listen
Let subordinates listen to the light, heavy, slow, urgent, order and method of tasks
look
Break down tasks and let subordinates see complete demonstrations
Write
Require subordinates to record key points to assist their memory
explain
Ask subordinates to repeat the questions to confirm they understand them
try
Let your subordinates try it out according to their understanding. It is important to fully supervise them.
Do
Let subordinates practice operations and test their learning results
Interactive skills
Create a relaxing atmosphere
Trust is the foundation
Pay more attention to the strengths of your subordinates and make good use of encouragement and praise.
Allow mistakes, focus on progress and improvement
Humbly accept subordinates’ rhetorical questions to achieve mutual growth.
Criticism should be done in private
How to praise or critically communicate with subordinates
Positive feedback techniques
Specific praise can truly motivate
Point out specific deeds and achievements
Improvements or progress are also worthy of praise
Encourage continuous improvement
Negative feedback techniques
Not right for people
Make good use of asking questions and listening to understand real ideas and problem points
Deal with feelings first, then deal with problems
Discuss next steps
Sandwich Tips (Mistakes)
praise, affirmation
criticize, correct, improve
encouragement, expectation
BEST Trick (Big Mistake)
Behavior (describe behavior): use examples to clearly tell what you did wrong
Express: express the consequences to an organization or individual
Solicit: Ask employees for their opinions or suggest behaviors that should be corrected
Talk P.O (focus on the future): Point out the positive effects of behavioral changes and the benefits to individuals
Inter-level communication skills
Common causes of interpersonal difficulties in the office
Wrong mentality
Strong subjective consciousness
Personal personality influence
too passive
Poor pressure adjustment
Poor emotional control
lack of learning spirit
Lack of service spirit
Collaborative parallel communication skills
Respect each other, start with yourself
Develop credibility and create a good impression
Change places and stand on the other side's side
Equality and reciprocity, do not take advantage of the other party
Know yourself and the enemy, choose the appropriate method
Observe carefully and seize the appropriate opportunity
If there is any misunderstanding, sincerely resolve the obstacles
Service spirit, no need to worry about everything
Mastery of effective horizontal communication situations
inform
consult
persuade
illustrate
Negotiate
The right mentality and method to quickly integrate into the team
cognitive me
Understand yourself and face up to your character strengths and weaknesses
team me
Team contributor role positioning
I am responsible
Improve the sense of responsibility and strengthen the awareness of responsibility
positive me
Improve self-positive energy and infect team members
performance me
Pursue high efficiency and value work results
Matching communication skills
The necessity of upward communication
Self-career development
Thinking exercise, skill improvement, self-expression, job security, and conducive to work development
Development of the company
Reach out from below, grasp first-line information, make the best judgments, develop correct response strategies, and enhance corporate competitiveness.
Obstacles to upward communication
underestimate its importance
Afraid to communicate upwards
Too much subjective consciousness
Boss leadership style
Personal preferences influence
lack of communication channels
lack of communication skills
communication style differences
personal emotional impact
Value differences
How to think from a leadership perspective
How to identify your boss’s leadership style
Ask directly, listen carefully to understand their real needs, carefully observe hidden preferences, and refer to other colleagues’ accounts and experiences
Understand your boss’s leadership style
Tips for dealing with different leadership styles
Imperative
Feel free to report to build trust
Directive
Actively confirm the implementation direction and nodes, make the report concise, prepare all materials and make suggestions, and proactively provide feedback
Counseling
Be prepared to answer questions from your boss at any time, learn self-management, and reduce dependence on your supervisor
laissez-faire
Laissez-faire does not mean not paying attention to performance. It requires a high degree of self-discipline, proactively seeking communication opportunities, and replacing reporting problems with suggestions and solutions.
Communication and confirmation skills to understand and accept instructions from superiors
listen
Listen attentively and don’t assume a position
remember
Record key points and key information
ask
Possible doubts, problem points, how to implement
explain
Recite the conclusion and preview the execution method
newspaper
Regular reports and immediate corrections
How to confirm ambiguous details
Ask about motivation
How to ask
Ask for priority
Recite in full
Leader, let me repeat this task to make sure I understand it correctly.
How to make efficient work reports to superiors
opening remarks
Greetings, pleasantries, recent developments
introduction
Report the time spent and purpose to quickly grab the other person’s attention
Main topic
in a columnar manner
Content focus (priority, 5W2H)
Provide multiple options to choose from, and have the best solution in mind
in conclusion
Is there anything that needs to be emphasized again?
Confirm again with your superior that the conclusion is correct
Accurate reporting skills
5W2H
WHO,WHY,WHAT,WHEN,WHERE,HOW,HOW MUCH
KISS
Keep it simple and stupid
Principles of simplification: simple, brief, precise
Ways to express support and assistance from superiors
in conclusion
Express the key points and conclusions first
reason
Because something went wrong...
method
So, the specific approach taken so far…
Purpose
What results can be achieved by doing this?