Target customer groups like products and taste needs

Research on popular products on the market and local competitive products (once in February)

Product sales cycle management, regular replacement of products (freshly baked products are updated once a month as planned)

Reasonably match products according to target customer needs

The delivery rate of planned output reaches 100%

The product must not have any foreign matter or odor (quality control will be carried out before leaving the factory)

Ensure the freshness of finished products

Freshly baked zone control, normal temperature, refrigerated cold plate, heating zone; Insulation bags and ice bags are added to birthday cakes in summer; Raw materials are stored as required (normal temperature, refrigerated)

Product consumption main scene

Auxiliary consumption scenarios

Packaging upgrade

Period management

Research and development of shopping environment maintenance, competitor diversion products, and cannon fodder products

According to customer needs, develop products that match customer needs.

Develop improved and substitute products for existing old products

Current internet celebrity products

Pickup Guarantee: The birthday cake is guaranteed to be picked up within 3 hours of placing the order.

Quality Guarantee: Return or free order if there is any problem

Free payment if there is no receipt

Personalized design of opening ceremony and tea break table setting

Complete services for centenary banquets, birthdays, further education, weddings, birthday dessert tables and scene creation

Increase national online sales channels

Strengthen OEM channels

Add Xiaohongshu, Douyin takeout, and video accounts

Added low-sugar foods, long-life foods and souvenirs such as soft-roasts and bagels

Increase sales of homemade drinks, room temperature and other product categories

Increase strawberry deep processing products

Improve product cost-effectiveness, increase product value, high-price products, and improve matching with the consumption level of customer consumption groups

Competitive units add traffic-driving products

Increase product portfolio sales

Add products and redeem them when you reach XX

Increase suggested sales and tastings

Conduct customer satisfaction surveys

The store establishes a customer opinion collection book

Set up a person responsible for regularly collecting opinions

Daily environmental maintenance, keeping it clean and hygienic (cleaning as you go)

Sanitary seats in the leisure area should be cleaned promptly to keep them clean and hygienic

Health professionals in each region are responsible for

Develop daily, weekly and monthly "key cleaning schedule"

Regular training for cashiers to improve checkout efficiency

Arrange auxiliary personnel when there are many customers

Large stores add auxiliary cash registers

Dining needs of ethnic customers

Anxious to meet customer needs immediately

holiday products

Personalized birthday cake customization

Customer sweetness adjustment needs

Customer demand for health products: cereals, whole wheat

Investigate customer satisfaction when entering the store: take customer satisfaction as the standard Handle customer complaints as soon as possible, and provide refunds if errors occur; If you are not satisfied with the product, you will be refunded or exchanged; if you are not satisfied with the service, you will be apologized; if there are foreign objects, you will be compensated.

Coordinate and guide customers to purchase products in an orderly manner (according to the six steps of shopping guide)

Provide personalized services (opening doors, holding umbrellas, looking at cars)

Before new products are sold, they need to conduct internal testing, trial sales and warm-up publicity in advance.