1. Mobile satisfaction, home broadband satisfaction, government and enterprise satisfaction, installation and maintenance service satisfaction, complaints 2. 5G offload ratio, 5G SA duration ratio, 4/5G base station withdrawal rate, home broadband order, impact on wireless business Alarm rate 3, user interruption duration, newly installed broadband delivery rate, broadband single user interruption duration, dedicated line activation duration and activation timeliness, low light, optical cable interruption duration

Wireless scale (including planning), home broadband scale, government and enterprise scale (dedicated lines, video surveillance), transmission scale --- scale as of the end of 2023 and growth scale in 2023

Information security and emergency communication guarantees are timely and effective

1. Evaluation of network health of companies in each county in 2023 2. Annual evaluation results of branches

Highlights of work in 2023 are presented (1. Enhanced wireless capabilities, 2. Achievements in home broadband dedicated class mechanism and labor competition 3. Stronger transmission structure and capabilities 4. Obvious results in cost reduction and efficiency improvement)

1. Issues of continuous optimization of wireless network structure, abnormal home flower arrangement network performance issues, 4/5G collaborative optimization and wide area coverage still need to be improved 2. Issues of insufficient deep coverage of 700M single-layer network coverage, large communities, and indoor key scenes of group units 3. The China Telecom Union’s 800M\900M frequency re-cultivation, co-construction and sharing has resulted in network shortcomings

1. The PON network structure needs to be improved urgently, and resource accuracy is a constraint on the development of broadband in the market. 2. A team of high-quality smart home engineers has not been effectively built.

The quality and support capabilities of government and enterprise business need to be improved

1. Transmission shortcomings 2. Supporting shortcomings 3. Personnel capabilities need to be improved urgently

The network element rental costs and electricity costs of the new stations planned for 2023 continue to increase, and the branch costs are limited.

Establish a hierarchical assessment mechanism, assign assessment responsibilities to branches, county companies, self-maintenance, and agency maintenance

1. In 2024, the project will construct XX physical base stations, the continuation project will complete the construction of XX physical base stations, maintain and construct XX physical base stations, 4/5G will remove idle and supplement blind spots, and 700M single-layer network will supplement XX 4G equipment. 2. Do Construction of accurate broadband coverage, construction of Gigabit network capabilities, optimization and adjustment of PON network structure, rectification and improvement of shortcomings indicators 3. Establishment and implementation of government and enterprise service support systems

In 2024, transmission, supporting equipment, various professional alarms, and hidden dangers will be investigated and rectified to improve network robustness.

Carefully manage the costs of each major to tap cost potential and implement cost reduction, efficiency and quality improvements. (1. Fine management of agency maintenance fees 2. Fine management of three fees, review and reduction of expenditure costs 3. Fine management of co-construction and sharing, reducing expenses 4. Network idle equipment is being used to maximize its value)

Use "high-standard party building" work to stimulate the combat effectiveness, cohesion, and centripetal force of the network operation and maintenance team, and promote the "high-standard party building" work pattern to fully activate the role of the branch's battle fortress.