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PMP-10 Communication Management
This mind map is for Xisai PMP, Chapter 10 - Communication Management - Summary of knowledge points, At the same time, there are PMP test questions with relevant knowledge points. From knowledge points to corresponding test questions, It can deepen your understanding and memory of knowledge points!
Edited at 2023-04-28 17:36:52- bacteria
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PMP-10 Communication Management
- bacteria
This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
- Plant asexual reproduction
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
- Reproductive development of animals
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
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PMP-10 Communication Management
1. Core idea
Classification
1. Formal vs informal
formal
important occasion
informal
non-important occasions
2. Written vs Oral
written
There is a record
oral
Face to face, remote
3. Internal vs External
internal
between team members
external
Customers, suppliers, governments, etc.
4. Official vs Unofficial
Whether the information is published on behalf of the organization
Hierarchy
up, down and sideways
Different levels of discrimination
Let the right information be delivered to the right people at the right time and in the right way to achieve the right effect
Project communications management includes the processes that ensure that the information needs of the project and its stakeholders are met by developing artifacts and performing activities for the effective exchange of information.
1. composition
The first part is to develop strategies to ensure that communication is effective for relevant parties
The second part is to perform the necessary activities to implement the communication strategy and deliver appropriate information to relevant parties.
2. communicate effectively
Let the right information be delivered to the right people at the right time and in the right way to achieve the right effect
Communication purpose is clear
Try to understand the recipient of the communication as much as possible and meet their needs and preferences
Monitor and measure the effectiveness of communications
2. process
Planning communication management
1.Definition
The process of specifying appropriate methods and plans for project communication activities based on the information needs of each stakeholder or stakeholder group, available organizational assets, and the needs of the specific project
2. Function
In order to provide relevant information to relevant parties in a timely manner and guide relevant parties to effectively participate in the project, a written communication plan is prepared
Conducted regularly throughout the project
3. Process
4. Communication needs analysis
Determine the information needs of project stakeholders
1. Include the type and format of information required and the value of the information to interested parties
2. Common methods of information exchange and collaboration
Conversations, meetings, written documents, databases, social media, websites
Information to identify and determine project communication needs includes (but not limited to)
Interested Party Register
Stakeholder Engagement Plan
5. Calculation of the number of communication channels
Distinguish whether a project manager is included
formula
n(n-1)/2
n represents the number of relevant parties
3. Communication model
feedback/response
Respond based on understanding
communication funnel
7. Communication methods
interactive
Easy to understand and clarify, reach consensus, real-time and multi-directional
Pull type
The receiver takes the initiative and a large amount of complex information
1. A lot of information
2. Large audience
Push type
Receiver passive, specific receiver
8.Output
communication management plan
effect
Guide the delivery of project information
content
Ensure correct information
at the right time
by the right way
Pass it on to the right person
achieve the right effect
distinguish
Communications Management Plan and Stakeholder Engagement Plan
Stakeholders are not linked to the required information, is the communication management plan
1. Question keywords
information gap
Process information
poor communication
(difficult, not timely) Not aware of project information, status, updates
2. Background keywords
Different countries, multiple countries
Global stakeholders, international projects
cultural difference
Terminology
3. Purpose keywords
Improve internal consensus
Opinions on handling disputes
Determine whether the message can be sent
Confirm message format and sending frequency
No relevant parties identified, it is a relevant party participation plan
management communication
1. definition
Ensure information flows in accordance with the communications management plan
The process of ensuring that project information is collected, generated, disseminated, stored, retrieved, managed, monitored, and ultimately disposed of in a timely and appropriate manner
2. effect
Facilitate effective information flow between the project team and relevant parties
carried out throughout the project
3. process
Supervise communication
1. Changes in communication
2. definition
The process of ensuring that the information needs of the project and its stakeholders are met
3. effect
Optimize the information transfer process according to the requirements of the communication management plan and stakeholder engagement plan
carried out throughout the project
4. process