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MindMap Gallery PMP-10 Communication Management

PMP-10 Communication Management

This mind map is for Xisai PMP, Chapter 10 - Communication Management - Summary of knowledge points, At the same time, there are PMP test questions with relevant knowledge points. From knowledge points to corresponding test questions, It can deepen your understanding and memory of knowledge points!

Edited at 2023-04-28 17:36:52

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PMP-10 Communication Management

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Outline

PMP-10 Communication Management

1. Core idea

Classification

1. Formal vs informal

formal

important occasion

informal

non-important occasions

2. Written vs Oral

written

There is a record

oral

Face to face, remote

3. Internal vs External

internal

between team members

external

Customers, suppliers, governments, etc.

4. Official vs Unofficial

Whether the information is published on behalf of the organization

Hierarchy

up, down and sideways

Different levels of discrimination

Let the right information be delivered to the right people at the right time and in the right way to achieve the right effect

Project communications management includes the processes that ensure that the information needs of the project and its stakeholders are met by developing artifacts and performing activities for the effective exchange of information.

1. composition

The first part is to develop strategies to ensure that communication is effective for relevant parties

The second part is to perform the necessary activities to implement the communication strategy and deliver appropriate information to relevant parties.

2. communicate effectively

Let the right information be delivered to the right people at the right time and in the right way to achieve the right effect

Communication purpose is clear

Try to understand the recipient of the communication as much as possible and meet their needs and preferences

Monitor and measure the effectiveness of communications

2. process

Planning communication management

1.Definition

The process of specifying appropriate methods and plans for project communication activities based on the information needs of each stakeholder or stakeholder group, available organizational assets, and the needs of the specific project

2. Function

In order to provide relevant information to relevant parties in a timely manner and guide relevant parties to effectively participate in the project, a written communication plan is prepared

Conducted regularly throughout the project

3. Process

4. Communication needs analysis

Determine the information needs of project stakeholders

1. Include the type and format of information required and the value of the information to interested parties

2. Common methods of information exchange and collaboration

Conversations, meetings, written documents, databases, social media, websites

Information to identify and determine project communication needs includes (but not limited to)

Interested Party Register

Stakeholder Engagement Plan

5. Calculation of the number of communication channels

Distinguish whether a project manager is included

formula

n(n-1)/2

n represents the number of relevant parties

3. Communication model

feedback/response

Respond based on understanding

communication funnel

7. Communication methods

interactive

Easy to understand and clarify, reach consensus, real-time and multi-directional

Pull type

The receiver takes the initiative and a large amount of complex information

1. A lot of information

2. Large audience

Push type

Receiver passive, specific receiver

8.Output

communication management plan

effect

Guide the delivery of project information

content

Ensure correct information

at the right time

by the right way

Pass it on to the right person

achieve the right effect

distinguish

Communications Management Plan and Stakeholder Engagement Plan

Stakeholders are not linked to the required information, is the communication management plan

1. Question keywords

information gap

Process information

poor communication

(difficult, not timely) Not aware of project information, status, updates

2. Background keywords

Different countries, multiple countries

Global stakeholders, international projects

cultural difference

Terminology

3. Purpose keywords

Improve internal consensus

Opinions on handling disputes

Determine whether the message can be sent

Confirm message format and sending frequency

No relevant parties identified, it is a relevant party participation plan

management communication

1. definition

Ensure information flows in accordance with the communications management plan

The process of ensuring that project information is collected, generated, disseminated, stored, retrieved, managed, monitored, and ultimately disposed of in a timely and appropriate manner

2. effect

Facilitate effective information flow between the project team and relevant parties

carried out throughout the project

3. process

Supervise communication

1. Changes in communication

2. definition

The process of ensuring that the information needs of the project and its stakeholders are met

3. effect

Optimize the information transfer process according to the requirements of the communication management plan and stakeholder engagement plan

carried out throughout the project

4. process