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PMP-9 Resource Management
This mind map is for Xisai PMP, Chapter 9 - Resource Management - Summary of knowledge points, At the same time, there are PMP test questions with relevant knowledge points. From knowledge points to corresponding test questions, you can deepen your understanding of knowledge points!
Edited at 2023-04-21 17:44:41- bacteria
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PMP-9 Resource Management
- bacteria
This is a mind map about bacteria, and its main contents include: overview, morphology, types, structure, reproduction, distribution, application, and expansion. The summary is comprehensive and meticulous, suitable as review materials.
- Plant asexual reproduction
This is a mind map about plant asexual reproduction, and its main contents include: concept, spore reproduction, vegetative reproduction, tissue culture, and buds. The summary is comprehensive and meticulous, suitable as review materials.
- Reproductive development of animals
This is a mind map about the reproductive development of animals, and its main contents include: insects, frogs, birds, sexual reproduction, and asexual reproduction. The summary is comprehensive and meticulous, suitable as review materials.
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- Outline
PMP-9 Resource Management
1. Control resources
Planning resource management
Estimate activity resources
Access to resources
Building a team
management team
Test points: various processes of project resource management
2. Planning resource management
definition
Planning resource management is the process of defining how to estimate, acquire, manage and utilize team and physical resources
effect
Determine the appropriate management methods and management levels for project resources based on the type and complexity of the project
This process is performed only once, or only at predefined points in the project
process
Data performance
1. hierarchical
high level role
The difference between several decomposition structures
WBS
work breakdown structure
OBS
organizational breakdown structure
RBS
1. resource breakdown structure
Team resource management
refers to human resources
Practical resource management
Includes equipment, materials, facilities and infrastructure
2. risk breakdown structure
2. Responsibility Assignment Matrix
Responsibility allocation matrix, showing project resources and task allocation in each work package to avoid unclear authority
The roles and responsibilities of team members are unclear, and the division of labor is unclear. Use RAM
Responsibility Assignment Matrix
The team is composed of internal and external personnel, applying RACI (executing, responsible, consulting and informed), dividing roles and responsibilities
Responsible
executor, worker
Approve
The person in charge, the one who decides, the one who sets the tone, the one who pays the money
Consulting
Consultants and expert groups
Inform
Insiders, experts who were CCed in emails
Involves multiple cross-functional teams
Difficult to advance
Requires support from a functional team
First list the responsibility allocation matrix
Obtain unanimous commitment from everyone
An example of a Responsibility Allocation Matrix RAM is the RACI Matrix
If the team is composed of internal and external personnel and has complex personnel
Internal and external collaboration
Large and complex
The RACI matrix is particularly useful for clearly demarcating roles and responsibilities.
3. text type
More suitable for recording detailed responsibilities
organization theory
Distinguish between the five motivation theories
1. Maslow
hierarchy of needs theory
Social needs
Belonging and love needs
Spirit level
Safety requirements
Personal and property safety
material level
2. macregor
X-Y theory
Theory X
Human nature is lazy
Evil nature
Theory Y
Human nature and diligence
Good nature
3. McClelland
achievement motivation theory
4. Herzberg
two-factor theory
5. Froome
expectancy theory
resource management plan
Contents and functions of resource management plans
Resource Management Programmatic Documents
divided into
Team management plan
Physical Resource Management Plan
including but not limited to
1. Identify resources
2. Access to resources
3. Project team resource management
4. Resource control
5. Project organization chart
6. Roles and Responsibilities
Role-authority-responsibility-ability
7. Team building
8. training strategy
9. accreditation scheme
Doesn’t include who specifically does what!
How to do
Team Charter
Consensus on values, rules of conduct, and problem-solving processes
The team charter establishes clear expectations for acceptable behavior among project team members
including but not limited to
1. team values
2. Communication Guide
3. Decision Criteria and Process
4. conflict resolution process
5. Conference Guide
6. Team consensus
3. Estimate activity resources
definition
Is the process of estimating the team resources, as well as the types and quantities of materials, equipment, and supplies needed to execute a project
effect
1. Clarify the types, quantities, and characteristics of resources required to complete the project
2. This process should be carried out regularly throughout the project, as needed
process
Resource Calendar
Resource Calendar
Understand organization member availability
Project Calendar
Determine holidays and public holidays throughout the project
Comparison of several estimation methods
1. analogy estimation
Rough, inaccurate, quick estimates
2. parameter estimation
Model calculation
3. three point estimate
Consider estimating risks and uncertainties
Triangular distribution, beta distribution
4. bottom up
Slow, accurate and detailed
5. Reserve analysis
Determine whether risks are identified and determine what reserves to use
Reserve analysis is used to determine the contingency reserves and management reserves required for the project
contingency reserve
When making duration estimates, consider contingency reserves (sometimes called "schedule reserves"), to cope with progress uncertainty
1. A contingency reserve is a period of time included in the schedule baseline to address identified risks that have been accepted
2. Contingency reserves are related to "known-unknown" risks and need to be reasonably estimated to complete unknown workloads
3. The contingency reserve can be a certain percentage of the estimated activity duration or a fixed period of time, or the contingency reserve can be separated from each activity and aggregated
4. As project information becomes clearer, contingency reserves can be drawn upon, reduced, or eliminated. Contingency reserves should be clearly outlined in project progress documents.
known-unknown
involving benchmarks
management reserve
unknown-unknown
Outside the benchmark
Reserve analysis
Resource Breakdown Structure (RBS)
It is a hierarchical display of resources according to categories and types.
4. Access to resources
definition
Is the process of obtaining team members, facilities, equipment, materials, supplies, and other resources needed for a project
effect
1. Outline and guide the selection of resources and assign them to appropriate activities
2. This process should be carried out regularly throughout the project as needed
Source of resources
1. inside the organization
The functional manager or resource manager is responsible for obtaining and allocating
2. outside the organization
Obtained through the procurement process
process
Tools & Techniques
1. Multi-criteria decision analysis
Criteria are weighted based on their relative importance, which may vary depending on the resource type.
Available selection criteria
availability, cost, capability
Experience, knowledge, skills, attitudes, international factors, etc.
2. negotiation
Obtain resources through negotiation (negotiation) with functional managers or suppliers
functional manager
Other project managers
supplier
external organization
in principle
from inside to outside
Another way to test: keywords
Negotiate
3. pre-dispatch
Resources that have been assigned to the project by senior management before the project begins
Determine in advance
Physical or team resources for the project
4. virtual team
Resolve communication that is not in the same physical location
Unable to solve the problem of insufficient resources
Modern communication technologies make virtual teams possible
Email, conference calls, social media, web conferencing, video conferencing
output
1. physical resource allocation sheet
The physical resource allocation sheet documents the project, materials, equipment, supplies, location, and other physical resources that will be used
2. Project team dispatches work orders
Record team members and their roles and responsibilities in the project. This may include a project team directory. Personnel names may also need to be inserted into other parts of the project management plan, such as the project organization chart and schedule.
3. Resource Calendar
Each specific resource is identified, the working days, shifts, normal business start and end times, weekends and public holidays when available
Specifies when and how long the identified team and physical resources will be available during the project
5. Building a team
1. definition
The process of promoting interaction among team members and improving the overall team atmosphere to improve project performance
2. effect
Improve team collaboration, enhance interpersonal skills, motivate employees, reduce friction, and increase overall project performance
This process needs to be carried out throughout the project
3. process
4. Behaviors that enable teams to run efficiently
Use open and effective communication
Create team-building opportunities
Build trust among team members
Manage conflict constructively
Encourage collaborative problem solving
Encourage a collaborative approach to decision-making
5. The goals of the construction project team include (but are not limited to)
Improve team members’ knowledge and skills
to improve their ability to complete project deliverables and reduce costs, shorten construction schedules and improve quality
Improve trust and recognition among team members
to improve morale, reduce conflict and enhance teamwork
Create a dynamic, cohesive and collaborative team culture
Improve individual and team productivity, inspire team spirit, and promote teamwork
Facilitate cross-training and coaching among team members to share knowledge and experience
Improve the team's ability to participate in decision-making
Make your team more productive and achieve more effective and efficient results by holding them accountable for the solution
6. power matrix
Power Matrix (J.Richard Hackman)
7. situational leadership model
8. Five stages of team building
form
Clarify team members’ roles and responsibilities
shock
produce conflicts
specification
Try to solve problems and work together
Mature
Operate in an orderly manner like a mature unit and complete work efficiently
Disband
The project ends and the team disbands
Tuckman's Ladder Theory
Formative stage
Increase resources, new members join the team, and get to know each other
shock stage
Different (opposing) opinions, conflicts, disputes and disagreements
Standardization stage
Work together, adjust working habits and behaviors according to work needs, and start to learn trust
mature stage
Cooperate and solve problems efficiently
dissolution stage
Disband the team and release people
9. Tools & Techniques
The role of centralized office
efficient communication
Centralized office vs virtual team
communication technology
Includes sharing portals, video conferencing, audio conferencing, email, chat software
Sharing portal
A shared information repository (such as a website, collaboration software, or intranet) is helpful for virtual project teams
videoconference
Video conferencing is an important technology for effectively communicating with virtual teams
audio conferencing
Audio conferencing helps build rapport and trust with virtual teams
Email/chat software
Regular communication using email and chat software is also an effective way
motivation theory
1. excitation
Motivation provides a reason for someone to take action
Improve the team's ability to participate in decision-making and encourage them to work independently
2. Recognition and Rewards
Tangible rewards
money
intangible rewards
Opportunities for growth, sense of achievement, appreciation, and improvement of professional skills
3. Distinguish between the five motivation theories
Maslow
hierarchy of needs theory
1. Social needs
Belonging and love needs
Spirit level
2. Safety requirements
Personal and property safety
material level
macregor
X-Y theory
Theory X
Human nature is lazy
Evil nature
Theory Y
Human nature and diligence
Good nature
McClelland
achievement motivation theory
Herzberg
two-factor theory
Froome
expectancy theory
training
Members are not capable enough and cannot give up. They need training.
resource management plan
The training content is carried out according to the training strategy of the resource management plan.
Training is provided by the project manager
10. Team building
Improve team morale
1. Informal communication and activities that help build trust and good working relationships
Strengthen team social relationships
Create a positive and collaborative work environment
2. Team building is essential in the early stages of a project, it is a continuous process
basic goals
1. Improve team members’ knowledge and skills
2. Improve trust and recognition among team members
3. Create a dynamic, cohesive and collaborative team culture
4. Improve the team's ability to participate in decision-making
The difference between project management team and project team
project management team
Refers to the members of the project team who work with the project manager to complete project planning, control and other management activities.
The project management team is part of the project team
project team
11. conflict management
Conflict Management Definition
When disagreements or conflicts arise between members, conflict management skills should be used to bring them to a consensus
Five ways to resolve conflicts
1.Retreat/Avoid
postpone, transfer, wait
2. Ease/accommodate
Seek common ground while reserving differences
put aside differences
3. Compromise/Mediation
average
4. Force/command
Project manager selection, command
Quick, immediate decisions
5. Collaboration/Problem Solving
Dialogue, cooperation, long-term, effective, solution
Emotional intelligence
definition
Emotional intelligence consists of five characteristics: self-awareness, controlling emotions, self-motivation, recognizing their emotions, and dealing with relationships.
12. Output-Team Performance Evaluation
Project managers have the responsibility to care for members with insufficient performance and help them analyze problems and complete their growth.
Analyze first, then act
index
Improvements in personal skills to enable members to complete work tasks more effectively
Improvements in team capabilities so team members can perform their jobs better
Reduction in team member turnover rate
Strengthening of team cohesion, allowing team members to openly share information and experiences and help each other improve project performance
Keywords: KPI, OKR, 360-degree evaluation
6. management team
basic concept
1. Promote team collaboration and integrate the work of team members to create efficient teams
2. The process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance
3. Project resource management
Team resource management
Management team process focus
including but not limited to)
Promote team collaboration and create efficient teams
Team management
1. Use communication
2. conflict management
3. negotiation
4. leadership skills
Assign challenging tasks and recognize outstanding performance
Monitor team members' willingness and ability to complete work, providing guidance and support
physical resource management
effect
Influence team behavior, manage conflict, solve problems
carried out throughout the project
process
conflict management
7. Control resources
definition
It is the process of ensuring that physical resources are allocated to projects as planned, as well as monitoring the actual use of resources according to the resource usage plan, and taking necessary corrective actions.
Project resource management
Team resource management
physical resource management
The resource control process focuses on physical resources
Equipment, materials, facilities
1. Monitor resource expenditures, shortages, and surpluses
2. Ensure resources are used and used as planned
3. Notify appropriate stakeholders when resource-related issues arise
4. Manage resource changes
effect
Ensure that allocated resources are available to the project at the right time and are released when no longer needed
carried out throughout the project
process
tool
1. problem solved
2. performance review
3. Alternatives analysis
Comprehensive analysis, possibly taking into account cost-benefit analysis
Choose one from two, choose one from many
4. Cost-benefit analysis
5. negotiation