Gain in-depth insight into customer business processes, comprehensively analyze pain points and challenges, and ensure that sales plans accurately respond to customers' actual difficulties.

With customer success as the ultimate goal, we work with customers to grow together and establish deep trust and strategic partnerships.

Awareness stage: Increase the visibility of products or services through marketing, content marketing and other means to attract customer attention.

Interest stage: Provide valuable information, case sharing, etc. to stimulate customers' interest in learning more.

Evaluation stage: Assist customers to compare products or services and provide detailed advantage analysis and competitive product comparison reports.

Decision-making stage: Provide purchase decision support, such as preferential policies, optimization of contract terms, etc.

Post-purchase stage: follow up on user experience, provide after-sales service and technical support, and promote repeat purchases and word-of-mouth communication.

Long-term cooperation can reduce customer acquisition costs and increase customer lifetime value.

Customer word-of-mouth recommendations bring new business opportunities and expand customer networks.

In-depth cooperation helps to jointly innovate and develop solutions that adapt to market changes.

Positioning and screening of potential customers

Development channels and methods

Effective questioning techniques

Listen to customers’ deep needs

Customized solutions

Highlight product or service value

Language expression: Use clear, concise, and easy-to-understand language, avoid piling up professional jargon; adopt a positive, enthusiastic, and confident tone; adjust the speaking speed and wording according to the customer's communication style.

Non-verbal communication: maintain good posture and lean forward to show concern; look at the customer sincerely; use gestures appropriately to assist expression; have a friendly and focused facial expression.

Listen to objections: Patiently listen to the customer's complete statement, do not rush to refute, and ensure that you understand the core of the objection.

Recognize feelings: express understanding and recognition of customers' worries and doubts, and establish emotional resonance.

Clarification questions: Ask questions to further clarify the reasons and background of the objection.

Provide solutions: Provide targeted explanations, evidence or alternatives based on the type of objection.

Confirm attitude: Ask the customer about their acceptance of the solution to ensure that objections are handled effectively.

Negotiation start: Create a good atmosphere, set the negotiation agenda, and clarify the goals and bottom line of both parties.

Negotiation midfielder: Use concession strategies to exchange small gains for key benefits; propose exchange conditions to achieve a win-win situation; pause appropriately to adjust the pace of negotiations.

Negotiation closing: summarize the negotiation results, confirm the terms of the agreement, and ensure that both parties understand and agree; deal with remaining issues and successfully conclude the transaction.

Divide customer levels based on customer value (such as purchase amount, purchase frequency, industry influence, etc.).

Develop personalized follow-up plans for customers of different levels. High-value customers maintain high-frequency and in-depth follow-up, while low-value customers maintain moderate contact.

Before product or service delivery: Set clear delivery standards and time points, and communicate delivery progress in a timely manner.

During the delivery process: Ensure product or service quality meets or exceeds customer expectations, and provide training and technical support.

After delivery: proactively return visits, collect customer feedback, respond quickly and solve problems.

Establish customer loyalty programs such as points redemption, exclusive offers, priority services, etc.

Regularly hold customer appreciation activities and membership activities to enhance customers' sense of belonging and honor.

Provide personalized value-added services, such as industry information sharing, customized product upgrades, etc.

Be positive and optimistic: When faced with rejection and setbacks, quickly adjust your mindset and see potential opportunities.

Perseverance: Maintain perseverance and determination in projects with long sales cycles and difficulty, and do not give up easily.

Self-confidence and self-improvement: Believe in your own abilities and the value of your products or services, and dare to challenge high goals.

Participate in professional training courses: learn the latest knowledge and methods such as sales skills, product knowledge, industry trends, etc.

Read professional books and journals: broaden your knowledge and gain a deeper understanding of market trends, customer psychology, etc.

Communicate and share with peers: Participate in industry conferences, forums and other activities to learn from others’ successful experiences and failures.

Establish a sales case library: record sales process, strategies, results and other detailed information.

Regular review: analyze the key factors of successful cases and summarize the improvement directions of failed cases.

Apply lessons learned to new sales practices and continuously optimize sales methods and processes.