Involving major interests and disagreements: for example, disagreements over price and rights between the two parties in business negotiations; disputes over property distribution in the family.

Emotions that are strong and potentially out of control: such as angry responses to severe criticism in the workplace; emotional outbursts during heated arguments between couples.

The results have a significant impact: the outcome of discussions during important project decisions determines the success or failure of the project; the performance in the college entrance interview determines whether you are admitted.

Determines the quality of interpersonal relationships: Good communication can deepen intimate relationships, while miscommunication can easily lead to conflicts.

Impact on personal and career development: Effective dialogue helps career promotion and goal achievement; failed dialogue may lead to loss of opportunities and damage to image.

Think about your real needs: Determine the results you want to get from the conversation, for example, you hope to have a clear division of labor after communicating with colleagues.

Consider the interests of others: Consider the other party’s position and expectations, such as understanding the other party’s profit demands during business cooperation negotiations.

Focus on relationship maintenance: Ensure that conversations do not damage the relationship, but promote the healthy development of the relationship.

Observe the conversation environment: Pay attention to whether the atmosphere is tense and whether the other party’s expression and tone are abnormal.

Maintain common purpose: Emphasize the common goals of both parties, such as "We are all for the growth of children."

Respect the other person’s feelings: recognize the legitimacy of the other person’s point of view and avoid belittling or blaming.

Recognize emotional signals: Pay attention to your emotional reactions such as accelerated heartbeat, blushing, and heightened tone of voice.

Explore the root cause of emotions: Analyze whether the emotions behind them are based on facts or subjective assumptions. For example, if a colleague fails to reply to a message once, he or she is deemed to have been deliberately neglected.

Adjust your emotional state: Calm down by taking deep breaths, pausing for a moment, etc. to avoid speaking impulsively.

State objective facts: For example, "You have been late three times this week" rather than "You are always late."

Share a personal opinion: "I think this pace of work may affect the overall plan."

Make reasonable suggestions: "We can try to increase manpower or extend working hours to solve the schedule problem."

Focus on what the other person is saying: maintain eye contact, nod, and other signals of attention.

Understand the other party’s point of view: Repeat the other party’s key content to ensure accurate understanding, such as “You are saying that funds are currently tight so you cannot move forward with the project, right?”

Response and feedback: Give affirmation or ask questions, and encourage the other party to continue expressing.

Break the silence: Take the initiative to ask questions and share easy topics to guide the other person to speak.

To defuse violence: Stay calm and use soft language to calm the other person's emotions, such as "I know you are anxious, but we can solve the problem better if we calm down first."

Explore the motivations of both parties: Understand the other party’s deep-seated needs and concerns, such as employees frequently taking leave, and explore whether it is family reasons or work pressure.

Seek win-win solutions: Work together to find a solution that satisfies the interests of both parties, such as adjusting work arrangements to accommodate employees' needs without affecting work efficiency.

Clear action steps: Determine who is responsible for what tasks, such as "Xiao Wang is responsible for collecting data, and Xiao Li is responsible for organizing and analyzing".

Set a time node: Specify a deadline for task completion, "the first draft must be completed by Friday."

Follow-up and supervision: Regularly check the progress of tasks and solve problems that arise in a timely manner.