Actively ask questions, actively seek solutions, and actively participate in discussions

Clear goals, reasonable plans, and timetable

Do what you say, act quickly, and overcome difficulties

Ability to stay calm and actively seek solutions when faced with pressure

Ability to tolerate failure and learn from it

Ability to face challenges and demonstrate a positive and optimistic attitude

Able to effectively analyze problems and find the crux of the problem

Able to propose effective solutions and implement them in practice

Ability to quickly learn new knowledge and apply it to work practice

Able to propose targeted solutions based on customer needs

Able to effectively handle customer objections and guide customers to reach consensus

Ability to express opinions clearly and fluently and listen effectively to clients

Able to adjust communication strategies in a timely manner based on customer feedback

Able to face emergencies calmly and make reasonable judgments

Able to adjust strategies in a timely manner and take effective measures based on actual conditions

Able to formulate reasonable negotiation strategies based on negotiation goals

Ability to flexibly use negotiation skills and ultimately achieve results acceptable to both parties

Able to solve customer problems in a timely manner and provide effective help

Able to provide customers with satisfactory services with a proactive attitude

Able to accurately identify problems in cases or practical sales processes

Able to analyze the root cause of a problem and find the key to solving it

Ability to predict the feasibility of solutions and assess potential risks

Able to propose specific solutions and give actionable steps

Clear thinking, well-organized and rigorous logic

Able to express one's ideas in concise and concise language

The language is clear and fluent, and you can express your thoughts accurately

Ability to explain complex issues clearly using concise language

You are responsible for maintaining customer relations for a large enterprise. The customer has recently expressed dissatisfaction with the company's products and services and has the intention to change suppliers.

You need to communicate with customers, understand the reasons for customer dissatisfaction, and propose solutions to retain customers.

1. How will you communicate with customers to understand the specific reasons for customer dissatisfaction?

2. How will you explain the company's position to customers and propose solutions?

3. How do you handle customers' emotions and establish good communication relationships?

4. How do you prevent similar problems from happening again and maintain customer relationships?

Your company is a company that provides digital/intelligent machinery and equipment to small and medium-sized enterprises. The company needs to expand into new customer groups, with the goal of promoting its products to a wider range of industries

As a sales representative, you need to find and contact potential customers, introduce products and solutions, and ultimately reach cooperation.

1. How will you find and screen target customers? What methods would you use?

2. How will you communicate with potential customers for the first time? How to effectively introduce products and solutions?

3. How do you respond to customer concerns and questions and effectively address customer concerns?

4. How do you develop personalized solutions based on customer needs and improve customer conversion rates?

5. How do you maintain a good relationship with customers and promote follow -up cooperation?