MindMap Gallery 36 lectures on sales
This is a mind map of 36 lectures on sales. The main contents include: sales management, solution sales, key account sales, consultative sales, channel sales, and professional sales.
Edited at 2024-11-06 11:35:03Il s'agit d'une carte mentale sur l'analyse des relations entre les personnages dans "Jane Eyre" pour vous aider à comprendre et à lire ce livre. Les relations dans cette carte sont clairement triées. Elle est très pratique et mérite d'être collectionnée !
Il s'agit d'une carte mentale sur la façon de traiter le temps comme un ami. "Traiter le temps comme un ami" est un guide pratique sur la gestion du temps et la croissance personnelle. L'auteur Li Xiaolai enseigne aux lecteurs des compétences pratiques sur la façon de surmonter la procrastination, d'améliorer l'efficacité et de planifier l'avenir à travers des histoires riches et des exemples frappants. Ce livre convient non seulement aux jeunes qui luttent pour leur avenir, mais aussi à tous ceux qui souhaitent mieux gérer leur temps et s'épanouir personnellement.
Comment communiquer efficacement, éviter les difficultés de communication dans le travail quotidien et améliorer ses compétences conversationnelles ? "Crucial Conversations" est un livre publié par Mechanical Industry Press en 2012. Les auteurs sont (États-Unis) Corey Patterson, Joseph Graney, Ron McMillan et Al Switzler. Le livre analyse Il fournit également de nombreuses compétences de parole, d'écoute et d'action sur les gens. des angles morts courants dans la communication, complétés par des situations de dialogue et des histoires courtes pour aider les lecteurs à maîtriser ces compétences le plus rapidement possible. J'espère que cela aide!
Il s'agit d'une carte mentale sur l'analyse des relations entre les personnages dans "Jane Eyre" pour vous aider à comprendre et à lire ce livre. Les relations dans cette carte sont clairement triées. Elle est très pratique et mérite d'être collectionnée !
Il s'agit d'une carte mentale sur la façon de traiter le temps comme un ami. "Traiter le temps comme un ami" est un guide pratique sur la gestion du temps et la croissance personnelle. L'auteur Li Xiaolai enseigne aux lecteurs des compétences pratiques sur la façon de surmonter la procrastination, d'améliorer l'efficacité et de planifier l'avenir à travers des histoires riches et des exemples frappants. Ce livre convient non seulement aux jeunes qui luttent pour leur avenir, mais aussi à tous ceux qui souhaitent mieux gérer leur temps et s'épanouir personnellement.
Comment communiquer efficacement, éviter les difficultés de communication dans le travail quotidien et améliorer ses compétences conversationnelles ? "Crucial Conversations" est un livre publié par Mechanical Industry Press en 2012. Les auteurs sont (États-Unis) Corey Patterson, Joseph Graney, Ron McMillan et Al Switzler. Le livre analyse Il fournit également de nombreuses compétences de parole, d'écoute et d'action sur les gens. des angles morts courants dans la communication, complétés par des situations de dialogue et des histoires courtes pour aider les lecteurs à maîtriser ces compétences le plus rapidement possible. J'espère que cela aide!
36 lectures on sales
Professional sales
1. Professional sales
three levels of sales
Sales 1.0: Product Sales
Focus on products, emphasizing that products are powerful and affordable
Sales 2.0: Consultative Selling
Provide customers with a set of solutions that can help them solve practical problems and benefit them, helping them defeat competitors and achieve long-term returns and benefits.
Sales 3.0: Value Selling
Starting from the customer's philosophy and mission, we propose value concepts that can be shared with customers to achieve win-win results.
Pay more attention to value transmission and social benefits
Professionalism of Sales Personnel (Selling Bikes)
Frame: external appearance
Appearance
Back Wheel: Inner Knowledge
Internal knowledge: information about the company’s products, services, and brands
outside knowledge
Industry knowledge: including all aspects of upstream and downstream knowledge and industry regulations in the industry
real knowledge of the outside world
Front Wheel: Sales Skills
2. Customer’s role and response methods
Three buying roles and how to deal with them
Project decision-maker: high position, possessing financial control and decision-making power, finalizing payment
Inform the returns and get to the point
Technical gatekeeper: Responsible for product testing, analysis and technical solution monitoring
Demonstrate quality, explain product functions in detail and clearly, and feel the product
end user
Explain how to use, after-sales service, and answer questions such as "Will it affect daily work, ease of use, and improve work efficiency?"
Personalized analysis is needed to help “conquer” various customers
Invisible roles and coping methods
Project informant: a guide who provides project progress, internal information from customers and information from competitors.
develop and cultivate
3. Understand customer needs
customer needs
personal needs
that power
Gain self-satisfaction by demonstrating personal control and influence to others
Achievement
You can achieve success in anything you do and achieve constructive results
be appreciated
Common needs, hoping to be respected and respected by others
accepted
A strong need for a sense of belonging to the team and to be recognized by everyone
Organized
Evaluated as being clear in thinking, well-organized, logical and organized
Common among technical gatekeepers
sense of security
Everything is safe and there is no risk. Be cautious and try your best to avoid danger.
Business needs
financial needs
Have a good ROI
performance needs
Help companies submit performance and productivity
image needs
Maintain and enhance the morale of the company, maintain the image and reputation of the company, and increase the visibility of the company
The bottom line of sales work
Does not harm business ethics or violate legal norms
Use TV to test to determine whether it can be made public
Satisfy customer needs and establish cooperative relationships as a result
outsider
Personal and business needs cannot be met
friend
Meet personal needs, not business needs
supplier
Meet business needs, not personal needs
partner
Meet personal and business needs at the same time
Produce solid, long-lasting jobs
4. The “Six Golden Questions” of Sales
six questions
tangible product
Such as software, equipment, etc.
intangible products
Such as authority, experience, image, etc.
Features
Such as product quality, functions, advantages, etc.
product price
Price system, discount system, position in the price spectrum of similar products, whether there is a price advantage, and pricing reasons
If you always respond vaguely without directly stating the local quotation, not only will you not be able to attract the other party, but it will also be counterproductive.
Benefits to customers
value to customers
Value is different from benefit. It is difficult to quantify with numbers, and it may not be immediately reflected in the moment.
Use self-questions and answers to form a clear understanding of the products you sell.
practice
Distinguish between benefits and values
Negotiate the price clearly
Clear expression is a reflection of professionalism
5. Look at personality from a sales perspective
Interpretation of human personality
Understand the personality of customers, further interpret and position their personality
personality quadrant
Quadrant 1: Driven and Decisive
Reasonable and competitive, with a straightforward personality, bold and willing to take risks. During communication, he will always look at the other person, speak in plain language, and speak with vivid expressions
Focus on results, hope to state plans logically and hierarchically, and clearly state results and commitments
The second quadrant: data result type
Reasonable and easy-going, attaches great importance to facts and logic, likes to speak with data, rarely expresses personal emotions, works seriously, likes to pay attention to details, and is good at thinking critically
Pay attention to the process, hope to state the plan accurately and display the specific data in the plan
The third quadrant: Moderate and moderate
Easy-going but passionate, does things in a leisurely manner, does not argue or quarrel with others, tries to avoid conflicts, and likes to ask questions more than make statements
Not necessarily easy to deal with, easy to hide true thoughts
Pay attention to the reasons, hope to express respect, and patiently tell the causes and consequences.
Quadrant Four: Expression of Desire
Passionate, loving competition, good at expressing yourself, outgoing and cheerful, with rich facial expressions, and love to use exaggerated gestures
Pay attention to the other party's reaction. The strategy is to express freely, listen carefully to the expression, express in a positive way that you have heard the opinions and suggestions, and then make a concise response.
6. Self-growth planning for sales staff
Nine courses in sales
Lay a solid foundation
professional sales
How to define a professional salesperson and what aspects of professionalism are reflected in it?
Part one of this book
Channel management
Channel sales still account for the largest share of the sales market
Use five tools: vision, brand, service, terminal, and benefit control to control channels
Use good judgment
right thing
sales judgment
Determine whether it is a good sales opportunity, whether the customer has purchasing power, purchasing cycle, etc., and then decide whether to do this business, how much energy to invest, etc.
Parts 2 and 5 of this book
To people
buy character
four roles
Personality analysis
Four quadrants of personality
Visit senior management
Build confidence in visiting client executives
communication
communication skills
It will be used in sales calls, sales openings, sales negotiations, etc. to improve sales efficiency in the sales process.
presentation skills
Start with the three parts: the opening, the main body, and the ending.
Negotiation skills
Including being the first to make an offer, creating silent pressure, giving multiple plans, highlighting your losses, etc.
Every salesperson should make a self-training list for themselves that includes nine classic sales courses, arm themselves with all aspects of knowledge, and continuously improve their sales skills.
Five steps to sales growth
know yourself
Write about the pain points and joy points of your own sales job (the psychological motivation for being willing to pursue a career in sales)
Determine goals
Solve pain points and amplify fun points
Design growth journey
Set up several sites in several stages. Each stage must have quantifiable goals and assessment standards, and strive to reach different sites in stages.
Track the growth journey
Sales to major customers
7.What is a major customer?
Define key customers
Large enterprise scale
Strategically important
Accounting for 80% of the company's turnover
The foundation of corporate income is to tap and cultivate major customers, so that the company can develop healthily and rapidly.
The difference between key account sales and product sales
Sales cycle and decision-making process: product sales - short, key account sales - long
Buying roles and decision-makers: product sales - principal, key account sales - multiple buying roles
Customer interests and customer relationships: product sales - simple, short-term, local, large account sales - complex, long-term, extensive
Sales focus and objects of attention: Product sales-focus on the appearance and function of the product, key account sales-focus on bringing value to customers and repeat business
Four Steps to Develop Key Accounts
self-examination
Professional standards, external image, internal qualities, ability to visit senior executives, etc.
Improve yourself in all aspects
Develop sales strategy
The first stage: Portrait the customer, list the customer's organizational structure, understand each role in the structure chart, and put little red flags on the roles you don't understand.
The second stage: Evaluate sales opportunities based on customer portraits, clarify the corporate needs and personal needs of each customer's buying role, and analyze competitors
Create a sales tracking sheet
Make a sales tracking table based on the sales process, implement the sales plan according to the table, and continuously compare and adjust during the process
Practice and demonstrate uniqueness
Seizing the last minute opportunity to show the uniqueness of your plan and your company is something you need to practice repeatedly before the sales call, and you need to reach a level of proficiency that allows you to express it naturally.
8. Opening remarks for the first visit
Practice more and learn to express your core sales content concisely and accurately.
Elevator "Thirty Seconds" Persuasion Exercise
five kinds
Just be clear
Be straight to the point and have a clear purpose
natural
"Third Party Reference"
Appear as a more objective and neutral third party, put forward some problems that may exist in the client company or industry, and provide corresponding suggestions.
"Give me a few minutes"
Limit the presentation time to no more than 5 minutes
Control the number of key points in the content, no more than 3 points
Special---"I expected you had a problem"
Grow into a senior salesperson in the industry, with sufficient qualifications, deep knowledge, and a good sense of proportion
9. Pay attention to your appearance
Appearance and first impression of customers
importance of appearance
Determine job level and work ability
Influence sales performance and have a sense of authority and self-confidence in the profession itself
Clothing tips for salespeople
male salesperson
Wear a suit, preferably a dark suit
Wear a tie or pocket square with your suit. Be careful not to wear the same tie every day.
Pants should be slim-fitting, not too long, and wear socks
female salesperson
The clothing should be simple and elegant, elegant yet meticulous, preferably a professional suit
The color should be mainly dark, and the color of the inner and outer clothing should be coordinated. Also, be careful not to have the same color all over the body or all dark colors, which can easily give people the impression of being old-fashioned, conservative, and inflexible.
You can wear simple trinkets and scarves to add personal charm while maintaining a good personal image.
Situations to avoid
Clothing that is excessively messy, fancy, discreet, or revealing (see-through, short)
You can refer to Tang Jing in "The First Half of My Life" and Andy in "Ode to Joy"
10. Create your account plan
Components of the Account Plan
Customer information
Search for customer-related information: such as business nature, registered capital, business type, financial status, etc., and create a portrait of the customer
Customer decision tree
Understand the organizational structure of the company in detail, list the important positions that are related to whether you can win big customers, clarify the names and functions of the corresponding personnel, and even write down their respective attitudes towards you.
If something is unclear, post a red flag.
Customer needs
State your needs and be as detailed and specific as possible, including purchase history for old customers.
More importantly, prepare written statements about the products and solutions provided to customers
sales plan
Follow the customer's sales cycle, clearly distinguish each sales stage, and plan your work content and sales actions to be completed at the corresponding stage.
For example, provide information, lead customers through user experience, inspect successful users, demonstrate the uniqueness of the company and solutions, etc.
Perfect your account plan
Check whether the customer information has been updated to the latest information, and enrich other relevant information besides the basic customer information, such as detailed and specific information such as finance, customers, competitors, growth rate of the industry, etc.
Having access to this information is the difference between a senior salesperson and an average salesperson
Check customer decision tree
Check whether there are any small red flags, and have a deeper understanding of the objects of the small red flags. If there are no objects of the small red flags, conduct random checks of relevant information; ensure that there are project informants
Using -5 to 5 to quantify your customers' attitude towards you is very important information to master.
Most of today's CRM systems have such functions
Repeatedly review customer decision trees and customer needs
Analyze the different roles of customer personnel and their "enterprise needs" and personal needs, all marked in the same customer decision tree
Improving the sales plan, that is, the basics of sales, is the strategic map for winning orders. Check whether you have reflected your understanding of competitors and your own sales advantages, that is, "uniqueness" in your sales plan.
11. Visit from sales executives
Overcome the fear of high-level visits
The root cause of the fear is that I am not fully prepared, have not accepted the challenge psychologically, and have not formulated a practical plan for the visit.
Understand the different personalities of the people you visit
Clarify the corresponding sales call strategy
Personalization and visiting strategies
12. Key account sales are not just about getting people
Don't take the wrong path
Four charts interpret key customer sales
Key Account Sales and Product Sales
Customer role analysis in the sales process
Key account sales cycle and decision-making process
Stage 1: Customers have one or several needs
Determine business opportunities, clarify who the customer’s decision-maker is, whether there is a budget for purchase, and estimated purchase time
Stage 2: Customers gradually gain a clear understanding of their own needs and hope for practical solutions
Coordinate resources to develop plans
Stage 3: Before the customer decides to sign the contract, pay attention to the risks, consider whether the partner is trustworthy and make the final decision.
Complete the "finishing step", make a commitment to the customer, and sign the order
Relationship between sales staff and key customers
Channel sales
13. Get to know the channel sales manager
Channel sales still account for the vast majority of sales in all walks of life
Three major abilities
Channel layout
Who are your channel distributors?
How to efficiently develop channel distributors
When you arrive in a new region or industry, how to start channel sales?
Channel management
Sales target management
Sales order management
Help channel sales
Channel strength and weakness management
Channel cultivation
Five major methods of channel control
Daily work: serve as a bridge of communication between channel dealers and manufacturers
Pre-sale
Conduct adequate regional situation investigation and analysis, including at least
Analyze current market capacity, consumption levels, customer base, sales methods and other brands
Be familiar with local channels, visit important local channel dealers, and clarify the decision-makers, company nature, company management model and financial status, and other brands represented by agents
Investigate the price distribution of various brands in the market and understand the advantages and disadvantages of other brands, as well as the financial operations, channel operations, and channel management of local homogeneous brands.
On sale
According to channel dealer sales
Help channel distributors develop sales plans
The plan needs to assess market capacity, market structure, market needs and development trends, and accurately communicate
After-sales
Establish channel dealer profiles, understand financial operations, and answer questions immediately
personal accomplishment
Proficient in business
Be very familiar with the company's products, regional markets, industry trends, industry specifications, etc., and accurately grasp relevant information
Pay attention to self-discipline
Don't follow evil ways
Pay attention to image
Represent vendors and remain professional
Keep promises
14. Develop your channel distributors
Four types of channel distributors
Eager to develop
eager to revitalize
Focus on potential targets for efficient development
different types of roads
Arrogant type
Efficiently develop channel dealers
Show your professionalism
Analyze industry development trends, regional competitive landscape and the status of competing brands in the region
Respond to channel dealer needs
There is money to be made
harvest name
Development layout, such as cultivating future markets
Develop your own future
Able to talk to channel dealers
Ask both parties under equal status
1Future development direction
2 issues that are not yet resolved
3. Plan for future development
15. Eight principles of channel layout
area layout
Weak area - strong break
Improve the strength of channel dealers, find excellent channel dealers from competitors, and cultivate new dealers
Advantage area--defend well
Reserve excellent distributors and win over competitors’ distributors
Blank area--quickly seize
Existing areas - only choose the best
The most important thing is to choose the best channel dealer
Channel layout
Adjust channels and respect predecessors
First maintain the original channels, business and sales capacity, and then start developing or solving problems
Squeeze out the bubbles and make the overall layout
Make judgments based on the actual sales capabilities of existing channel dealers, market competition, etc., and do not believe in promises
Don’t ask for his bigness, but ask for his heart
Don’t blindly pursue large channel distributors, but pay attention to the channel distributors’ dedication to your business.
Don’t focus on the present, focus more on credibility
Focus on credibility and long-term channel development interests
16. Management of channel distributors (building a framework for business conversations)
Sales target management
Talk about performance
Use all data to inform channel dealers about their performance
See inventory
Understand the actual turnover situation, inventory-to-sales ratio, current market opportunities, sales and inventory status of channel dealers
Determine existing problems and risks and resolve them together
make predictions
Stay on top of monthly, weekly and daily sales progress
Use Sales Tracking Tool - Sales Funnel
Channel order management
Disorders include price confusion and low-priced goods.
Reason 1. Manufacturers set too high targets for channel distributors
Reason 2. Channel dealers themselves have problems
Capture signals in time to avoid the expansion of out-of-control situations
Channel distributors need to understand the market capacity and the inventory of all channel distributors
Avoid oversupply, which is the source of disorder
Help channel sales
Point out the specific problems existing in current sales, provide detailed suggestions, and even bring funds to carry out market expansion activities
Solve inventory and bring value
Channel strength and weakness management
Form a win-win regional channel development strategy and plan through conversations with channel distributors
Balanced management of large and small channel dealers in the region
17. Cultivate loyal channel dealers (not to be snatched away by others)
fence criterion model
Find competitor companies that have similar products to your company
List the specific content that needs to be compared.
Promotional means
Go to channel dealer training
Depth of knowledge about customers
Have you ever visited and tracked customers with your channel dealers?
advertise
Image of online flagship store
Subsidies for market development
Meeting personal and business needs
The approval of both bosses, etc.
Assess whether a fence has been erected
Loyalty formula = interests, feelings, credibility
Interests: primary condition
Demonstrate the manufacturer's strategy to channel dealers and clearly understand that there is money to be made
Ability to provide a set of practical market operation plans
Represent manufacturers and channel distributors to jointly formulate a policy for channel distributors that can achieve a win-win effect
Ensure that there are certain incentives to mobilize the enthusiasm of channel dealers so that they can obtain more benefits
Emotions: Basics
Return visits: Do more business return visits in daily work, help your channel distributors do some market research, and provide successful business cases
Socializing: Hold some awards conferences, social gatherings or social games for outstanding channel dealers, and connect with each other at the dinner table.
Life: Outside of work, provide more small gifts to channel dealer bosses and their families, remember their birthdays and even family members’ birthdays and send blessings, learn about hobbies and invest in them.
Credit: effective protection
Commitments made to channel distributors must be fulfilled in a timely manner
On behalf of manufacturers, there should be no fatigue at work
18. Focus on channel control (to make channel dealers full of combat effectiveness)
vision control
Describe a shared vision
Export ideas and strategies
Brand control
Brand authorization
Add-on product sales
Service control
Use consultative sales to form a complete channel dealer solution
Do your own brand after-sales service yourself
Play the role of teacher, recharge channel dealers, and continuously provide and improve service levels.
Terminal control
Marketing activities are all activities aimed at terminals
File management, master the files of all stores and even salespersons
Provide rewards and training for store salespeople
Interest control
Analysis with dealers
Inputs include the product itself, product depreciation, company rent, and personnel costs
Accounting, including revenue from selling the manufacturer’s products and final profits
Analysis: Risks of Transformation
More support for manufacturers
Increase the rebate while keeping the deduction points unchanged
Provide channel dealers with more funds for marketing activities, cooperate in organizing marketing activities, and sell products with added value
Apply to the company for incentive policies for channel distributors
consultative selling
19. Consultative selling
Definition: A sales level that starts from the customer's perspective, can solve problems for customers, pays attention to customers' benefits, and tries to achieve win-win cooperation results with customers.
More professional sales
Will ask consultatively
Be able to speak in a consultative manner so that your expression can meet the individual needs of the other party
Will do it in a consultative manner
Regardless of product or customer, 6 questions that are eternally important to you
Who are you
what do you want to talk to me about
What benefit does this thing you are talking to me bring to me?
How to prove that you are telling the truth
Why should I buy your product? What is the uniqueness of your manufacturer?
Why should I buy your product now rather than later?
The difference from product sales
Focus on the benefits your customers can gain
Solve existing customer problems and differentiate yourself from competitors
The sales role you face is a business department that focuses on business growth, cost recovery, and benefit creation, not a purchasing department.
20.Ask
Ask customers what they need
Three ways to ask
open inquiry
Humbly ask the other party some exploratory open-ended questions, try to reduce the expression of your own opinions, directly let the other party talk freely, and give him sufficient time to express himself.
diagnostic inquiry
Grasp the signals conveyed by customers both inside and outside their words, and make corresponding diagnoses. Ask questions clearly and to the point.
Ask about the other person’s feelings and reactions
Inquiries into reasons and motivations
Inquiries to understand the other party’s behavior and determine their goals or behavior orientation
confirmation inquiry
Confirm the customer's needs, or even confirm the needs behind the customer's needs. Be clear and short, and wait patiently for the other party's answer.
Ask for path
Discover the problem through three types of inquiries: What happened? Why? How about it?
Find customers’ pain points and needs through questions
Dig deep into the causes of customer pain points and the needs behind their needs
Use open-ended questioning, diagnostic questioning, and confirming questioning in sequence for each question.
21. Speak
Determine the type of customer needs
Business needs
personal needs
Meet customers’ individual needs in communication
need for power
Want to show them your control and influence
During communication, one must affirm his authority and make some existing conclusions, ideas and suggestions appear to be proposed by him.
need for achievement
I hope that whatever I do can achieve the desired goal
It is necessary to make sufficient preliminary preparations, formulate careful and rigorous plans, describe the products and phased results, and show how to achieve the goals as best as possible.
need to be appreciated
Desire to be among others and be respected by others
Recognize his personal experience, show respect for him, and listen to his advice.
need to be accepted
Looking forward to deep participation and eager to gain a sense of participation
Positively affirm the good relationship between you, maintain more work communication with him, and pay attention to contact in daily life.
organized needs
I hope that his clear thinking and ability to do things in an orderly manner can be recognized by everyone.
Make adequate preparations and be thoughtful and organized
need for security
Hope everything is safe and without any risk
Provide him with reliable guarantees, using authoritative proof materials and successful cases.
Learn to strive for the recognition and support of his superiors
Meeting individual needs and selling successfully
22.do
Communicate based on customer needs
Provide diversified, creative and overall solutions
Continuously demonstrate the value of solutions
Very clearly state the business benefits that customers can obtain, and provide quantitative data such as return on investment (ROI) and total cost of ownership (TCO).
Gain customer trust
Sincerity in serving customers
34. Behavior and conversation
24. Sales upgrade: value selling
value sale
The focus is on proposing a value concept that you and your customers can share, and selling this value concept to your customers.
Need a broader vision and higher values
The practice of value selling
Value concept promotion
Solution writing
Demonstration of competitive advantage
quote
solution selling
25. Basics of Solution Selling
Integrate program-related resources
Four sales resources
human Resources
Customer resources
product resources
intangible resources
Four principles for integrating resources
goal consistency principle
efficiency principle
Clarify the principle of responsibility
Strengthen communication principles
Solution evaluation
Is the plan presentation systematic?
Whether a complete product knowledge system is presented
Have you made systematic comparisons with competitors?
Is there a clear idea to meet customer needs and specific implementation steps?
Are materials used appropriately?
Are there levels?
The three stages correspond to different focuses
suggestion stage
Show off the company's own strength, firmly grab customers' attention, and attract customers
Only by starting from customer needs and embodying the highlights that differentiate your company from competitors can you show it to customers' hearts.
design stage
Reflect professionalism and clearly and in detail list important information such as the number of devices configured in the solution and the required budget funds.
The competition is the fiercest and it is necessary to ensure the rationality of the overall plan
implementation stage
Explain the implementation methodology and prove its operability
Clarify key time nodes, tasks completed at each stage, phased goals achieved and other key information
Don’t use too many emotional words and face customers with a pragmatic attitude.
26. Judgment of business opportunities
Determine whether it is a business opportunity
funds
Determine whether and how much money will be invested
time
Determine whether there is a clear time plan
people
Pay attention to the person in charge of the project, the person in charge of the department, the project decision-maker, the technical gatekeeper, and the end user
Determine whether to seize business opportunities
Are there sales opportunities?
See if you and the customer have needs that can be met by each other
Look at the customer’s advantages in the industry
If it is a huge influence or a leader, it is a very good sales opportunity.
Look at the client’s financial situation
Look at the customer’s investment in this project
Including staffing, project budget, invested funds, etc.
See if the customer has a sense of urgency about advancing the project
If the time is not very urgent, it may take a long time, and it may not be a good sales opportunity.
Is it competitive?
5 points to consider
The purpose of this project
Are there any suitable products or solutions?
Are the business values of both you and your client consistent?
your relationship with your customers
How much your customers trust you
Can you win business opportunities?
Are there project informants or supporters within the client?
Recognition of the cooperation by senior management of both parties
Compatibility of corporate cultures of both parties
Degree of standardization of client project approval and financial processes
Key factors should be considered. If it is slow, bumpy, or has a bad reputation, consider giving up.
Client relationship with local government
is it worth winning
Will the client start this project within a short period of time?
Attitudes of both parties towards long-term cooperation
Expectations of return from both parties
Clearly understand customer expectations for profits, strategic partners, and project results.
The risks both parties bear on this project
The strategic value of this cooperation to both parties
Scoring judgment: 20 specific considerations in the above 4 dimensions, 5 points for each item, if the total score exceeds 80 points, it is worth the effort, otherwise, consider carefully
27. Presentation and speech of the plan
Improve speaking confidence
Design your speech
opening remarks of speech
Designed to be interactive, clearly inform customers as early as possible of the information to be conveyed and the goals to be achieved.
body of speech
Clear organization, clear key points, and pay attention to the transition between key points
Reflect the uniqueness of your plan to win orders and show your confidence in winning orders.
It is necessary to enumerate more data to quantify the uniqueness and make it more convincing.
end of speech
Includes a summary and reflection on the entire speech
Check the "results" of the speech. In response to the customer's questions, make a summary response from your own perspective and talk about your own understanding.
It is extremely important to eliminate customer misunderstandings and ensure consistency with customers
Highlight professionalism again at the end
Flexible use of speech routines
build a ramp
At the beginning of your speech, don’t set the tone too high. Learn to start with small details/stories and slowly deepen the content of your speech.
Find the sweet spot in your speech
The main points should be stated to the point without being too thorough, so that the audience can take the initiative to reflect and think.
Engage your audience at the end of your speech
Use inspiring and uplifting words to make the audience feel that you understand them, are always with them, and work hard in the same direction, thereby stimulating resonance.
Daily speech training
Practice eye contact with customers to enhance interaction
Practice controlling your voice. The rhythm should not be too fast or too slow, and the volume should not be too loud or too soft.
Practice body language and send friendly signals to give customers a feeling of comfort rather than oppression
Practice transitional expressions and idioms to help improve your expression fluency
Practice tapping into your enthusiasm
Enrich the presentation of speech content, such as appropriate use of slides, short videos, etc.
Tell me your plan
Four situations to avoid
Make customers feel that the solution has nothing to do with them
Expressed customer needs have nothing to do with what the customer really wants
The speech is too complex and lacks focus
The number of key points should not exceed three. Concentrate your firepower to make the key points imprinted in the minds of customers.
The speech is too long and illogical, making it easy for customers to forget
Use data, icons, and comparisons to fully demonstrate customer benefits
28. Prepare your alternative plan (accept the plan and enter the business negotiation stage)
Preparation before negotiation
Make the right negotiating assumptions
Determine how to talk and what to talk about
Collect all kinds of customer information as much as possible to verify and correct assumptions
gain initiative
Clarify the goals of the negotiation
Clarify your negotiation goals and priorities
Sorting out negotiation strategies
Category four
Empathy
Don’t exchange of equal value
Use a standard judgment method
step by step
Prepare alternatives
Have five feasible options ready as your alternatives
Beginners should remember
Preparation focus: alternatives (imagine various possible negotiation outcomes)
quid pro quo
Choose exchangeable terms that are win-win for both parties
fringe benefits
Give some other conditions for elastic intervals
compromise
Give in to less important differences in small steps at the right time
concession
Make concessions on inconsequential issues
give up
All compromises have a premise, and they cannot really harm the interests of your company.
Promote both parties to reach mutually acceptable negotiation results as soon as possible and win the order
29. Negotiation skills for sales
Tip: Pay attention to what customers want to hear, what is helpful to them, and what is valuable to them
"Negotiation with Advantage", "Wharton School's Most Popular Negotiation Course"
Characteristics of a good negotiator
Have the courage to seek out more information
Ask questions boldly and collect information to better achieve negotiation goals
Dare the lion to open his mouth
Have the patience to engage in a protracted battle with the opponent
Twelve Negotiation Skills
Bidding skills: Either make a high price first, or don’t make a bid first and wait for the other party to make a bid.
Emphasize the reason for the offer
Negate the other party’s offer and create pressure on the other party
Distinguish real information from noise
Learn to put aside these emotionally disturbing messages and find the only true message that is meaningful to you.
Create silence pressure on the other party
Be wary of the diminishing effects of concessions
Be careful to make concessions. Once you make a concession, you may retreat step by step until there is no way back.
Learn to use "if...could..." sentences
Used to exchange conditions and discuss additional benefits with customers, and be good at using them to facilitate negotiations
Provide multiple plans
Manufacturing schedule pressure
outstanding loss
Show your concessions and losses in a timely manner and let the other party see your attitude.
Arrange for opposition and superiors
Dialogue with an open mind
What really matters in a negotiation is 8% professional knowledge, 37% your understanding of the negotiation process, and the final 55% people.
The final solution depends on the chemistry between the two parties to see if they can accept each other
U-shaped theory: open mind, open heart, open will
Seeking win-win cooperation is the unremitting pursuit of sales staff
30. The “final step” of sales – signing the order
Have your opening statement ready
clear
nature
Explain the reasons
Time to ask for an order
Client’s Risk Consideration Stage
Customers are most worried about risks and will consider whether they are a trustworthy partner. This is also the hesitation period when they are most likely to give up on orders before placing an order.
Correctly display uniqueness
The most important step to win an order
sales management
31. Value and role of sales manager
The value of a sales manager
Establish an excellent sales team at the company's request
The ability to integrate sales resources helps the development of sales work
Play the three roles of department leader, mentor and coach of subordinates at the same time
The role of a sales manager
lead
Individuals must have excellent sales combat capabilities
Ability to organize a team to achieve sales goals
Have leadership skills to lead a good sales team
master
Teach the disciple step by step, guide him to learn product knowledge, company knowledge, and industry standards, improve his sales ability, cultivate enthusiasm, and enable him to grow rapidly and enhance his competitiveness.
coach
Have empathy, reduce stress for subordinates, and truly care for them
32. Build an excellent sales team
How to read people
Ability and experience (including customer resources)
Character and values
good character
Match corporate and team values
Working style and team spirit
How to choose people
Three types of interview questions
Basic interview questions
What qualifications and achievements have you achieved in your professional field?
Why do you want to work with us?
What relevant work experience do you have when applying for this position?
What did you like and dislike about your past job?
Describe your career development and state whether you are satisfied with it
Tough interview questions
See what personality and traits are revealed through your responses and responses
Follower or leader?
Can you tell me about a time when you were criticized at work?
When you disagree with your boss, do you tell him or her what you think?
If I asked your colleagues or your subordinates, how would they evaluate you?
What are your personality and work habits that you most want to change?
Sensitive interview questions
What is your biggest weakness?
What's the hardest decision you've ever made?
On a typical day, how do you divide up your work for the day?
You have been working in this company for a while, why has there been no significant increase in salary?
Why should we hire you? What reasons do you think are there?
You can add some body language and see the reaction
How to make the final hiring decision
three questions
If he sells a product to you, will you accept it?
Would you like to work with him for a long time? Or is it just because you are eager to hire people and want to temporarily recruit him into the company?
It is limited to ten years. If you find it is more painful, you will give up the employment.
Can it empower the team or deliver positive energy?
Only when people with the same values are together can the team work smoothly.
33. Development and distribution of sales targets
5 steps to create a sales plan
Make sales forecasts, i.e. know how much business will be done in the area you are responsible for
Have a back-and-forth discussion with your boss to determine your sales target
Assign established sales targets to the areas you are responsible for and your subordinates
Make corresponding sales budget
Make an overall sales plan, allocate your time, and determine how many sales and how many sales targets you need to achieve at different time points.
Distribution model of sales quota
Considerations
Sales performance in different regions
Make assessments based on regional historical experience
Your experience and judgment, including knowledge of product classification, department allocation, and sales staff capabilities
Distribution method
top down
It is suitable for senior managers who know the front line well, and the sales staff in the area have deep trust in the upper leadership.
bottom up
To summarize and summarize, we need to set challenging and good indicators with a sense of ownership.
Good Metrics
Fair, feasible, flexible, controllable, easy to understand
Daily tracking
Quantitative indicators and establishing work standards
Regularly review sales progress
Such as the daily morning sales meeting or the 30 minutes before get off work
34. Sales Tool: Sales Funnel
Sales funnel is the sales tracking and management of customers
Top of the Funnel: Leads
filter filter
Determine the real needs, be very clear about the specific budget, decision-maker and purchase time. Through sales visits, establish customer relationships, find out their corporate needs and personal needs, and start submitting a targeted solution.
Middle of the Funnel: Promising Customers
Sales visits, quotations
Check the existing solutions and products and the customer's budget, confirm that you are providing the solutions and products that the customer needs, and determine that the customer has the corresponding purchasing and implementation capabilities.
Bottom of the funnel: customers who are about to close the deal
Business negotiations and deals
Clarify the terms of purchase and sale, prepare for business negotiations, and discuss the order process and specific operations.
Develop a payment schedule, prepare all matters for contract signing, even distribute goods, and form a project implementation team
Control the phased flow of customer focus and determine whether sales can be promoted
Achieved by controlling single factors
information factor
Customer information obtained
behavioral factors
Judgments and Sales Actions Made
35. The growth journey of a sales master
Design thinking for the growth journey
Let sales staff position themselves together and think about how to become a master
The basic logic of design thinking is to think first, then design
Design steps for a growth journey
Let new sales people get to know sales and let them describe the pain points, joy points and feelings of sales work.
Define a sales master
The definition of a sales master is formed by combining the ideas of new salespeople with the opinions and expectations of others.
Let’s work together to find ways to solve pain points and amplify joy points.
Make a growth journey map together, divide the growth stages, and plan how to achieve growth step by step
Track and evaluate the growth of each new salesperson based on the growth journey map
The Four Stages of the Growth Journey
I am sales
Gradually recognize your own sales identity
sales territory
Have your own sales territory to implement talents
Conquer a city
Work hard to grab orders, win orders, acquire customers, and continue to grow and mature.
Sales master
36. Sales team management secrets
Show leadership charisma
Self-disciplined, punctual and able to empower the team
Have the courage to accept challenges and a good attitude to face challenges
Smile and be approachable at all times in work and life
Regularly affirm subordinates
Actively communicate with subordinates, patiently listen to their opinions, and help achieve personal goals
Motivate your subordinates
Improve the self-worth of subordinates
The willingness to let subordinates realize that they are indispensable to the company and have special value to the company
Entrust subordinates with important responsibilities and affirm their value
Let subordinates feel that their own value and abilities are recognized
Maintain and enhance team’s sales momentum
Create a positive and open working atmosphere in the department, where everyone learns and grows together
Let employees be satisfied at the value level and have a sense of belonging to the team
Values match and share common values
Salary and bonus
Meet the personal needs of subordinates
Realization of self-worth, sense of belonging to the team, fair recognition, monetary rewards, promotion of position
Lead troops and empower
leadership command stage
Master's teaching stage
Target and role model for new sales team members to learn from
Begin to identify with the company's values and improve personal abilities
The stage of brotherly love
Coach empowerment stage
Explore potential, stimulate inner motivation, and sense of autonomy
Be a good supervisor and coach of the team from a broader perspective