MindMap Gallery Enterprise Internal Control Guideline No. 9—Sales Business
A detailed interpretation of the sales business of Enterprise Internal Control Guideline No. 9 is provided to guide enterprises to strengthen the management of sales business, promote stable growth of enterprise sales, expand market share, standardize sales behavior, and prevent sales risks.
Edited at 2024-12-05 11:51:34Find a streamlined guide created using EdrawMind, showcasing the Lemon 8 registration and login flow chart. This visual tool facilitates an effortless journey for American users to switch from TikTok to Lemon 8, making the transition both intuitive and rapid. Ideal for those looking for a user-centric route to Lemon 8's offerings, our flow chart demystifies the registration procedure and emphasizes crucial steps for a hassle-free login.
これは稲盛和夫に関するマインドマップです。私のこれまでの人生のすべての経験は、ビジネスの明確な目的と意味、強い意志、売上の最大化、業務の最小化、そして運営は強い意志に依存することを主な内容としています。
かんばんボードのデザインはシンプルかつ明確で、計画が一目で明確になります。毎日の進捗状況を簡単に記録し、月末に要約を作成して成長と成果を確認することができます。 実用性が高い:読書、早起き、運動など、さまざまなプランをカバーします。 操作簡単:シンプルなデザイン、便利な記録、いつでも進捗状況を確認できます。 明確な概要: 毎月の概要により、成長を明確に確認できます。 小さい まとめ、今月の振り返り掲示板、今月の習慣掲示板、今月のまとめ掲示板。
Find a streamlined guide created using EdrawMind, showcasing the Lemon 8 registration and login flow chart. This visual tool facilitates an effortless journey for American users to switch from TikTok to Lemon 8, making the transition both intuitive and rapid. Ideal for those looking for a user-centric route to Lemon 8's offerings, our flow chart demystifies the registration procedure and emphasizes crucial steps for a hassle-free login.
これは稲盛和夫に関するマインドマップです。私のこれまでの人生のすべての経験は、ビジネスの明確な目的と意味、強い意志、売上の最大化、業務の最小化、そして運営は強い意志に依存することを主な内容としています。
かんばんボードのデザインはシンプルかつ明確で、計画が一目で明確になります。毎日の進捗状況を簡単に記録し、月末に要約を作成して成長と成果を確認することができます。 実用性が高い:読書、早起き、運動など、さまざまなプランをカバーします。 操作簡単:シンプルなデザイン、便利な記録、いつでも進捗状況を確認できます。 明確な概要: 毎月の概要により、成長を明確に確認できます。 小さい まとめ、今月の振り返り掲示板、今月の習慣掲示板、今月のまとめ掲示板。
Corporate Internal Control Guideline No. 9 Sales Business
Sales control
1. Strengthen market research and reasonably determine pricing mechanisms and credit methods.
2. Timely adjust sales strategies according to market changes, and flexibly use various strategies and marketing methods such as sales discounts, sales discounts, credit sales, agency sales, and advertising.
1. According to the development strategy and annual production and operation plan, combined with the actual situation of the enterprise, formulate an annual sales plan. On this basis, combined with customer orders, formulate a monthly sales plan, and issue it for execution after approval according to the prescribed authority and procedures. 2. Regularly analyze the regional sales, purchase-sales price difference, sales plan and actual sales of each product (commodity), and adjust the sales plan in a timely manner based on the current production situation. The adjusted sales plan must undergo corresponding approval procedures.
3. Improve customer credit files, pay attention to credit changes of important customers, and take effective measures to prevent credit risks. For overseas customers and newly developed customers, a strict credit guarantee system should be established.
The credit management department, which is relatively independent from the sales department, continuously tracks and monitors customer payment status, and proposes plans to classify and adjust customer credit levels. According to the customer's credit rating and corporate credit policy, the customer's credit sales limit and time limit are formulated, which are reviewed and approved by personnel with relevant authority from the sales, accounting and other departments.
4. Before signing a contract, conduct business discussions, consultations or negotiations with customers, paying attention to customer credit status, sales pricing, settlement methods and other related content. (Major sales negotiations should involve accounting, legal and other professionals, and complete written records should be formed)
5. The sales contract should clarify the rights and obligations of both parties, and the review and approval personnel should strictly review the draft sales contract. For important sales contracts, legal advisors or experts should be consulted.
1. Contract review and approval should focus on the sales price, credit policy, delivery and payment methods proposed in the draft sales contract. For important sales contracts, legal professionals should be consulted. 2. After the draft sales contract is approved, the enterprise should authorize relevant personnel to sign a formal sales contract with the customer.
Shipping
1. The sales department shall issue relevant sales notices in accordance with the approved sales contract. The shipping and warehousing departments should review the sales notice and organize shipments in strict accordance with the listed items.
1. The warehousing department should implement job responsibilities in outbound, measurement, transportation and other links, review sales notices, and strictly follow the listed delivery varieties and specifications, delivery quantity, delivery time, delivery method, and delivery location. etc., organize delivery according to the specified time, form corresponding delivery documents, and should be numbered consecutively. 2. The mode of transportation, responsibility for shortage, damage or deterioration of goods, method of arrival acceptance, transportation cost liability, insurance, etc. should be clearly defined in the form of transportation contracts or clauses. Loading, unloading and inspection should be carried out during the goods handover process to ensure the safety of the goods. Safe shipment, confirmed by customer acceptance.
2. Strengthen sales return management, analyze the reasons for sales returns, and handle them promptly and properly.
3. Issue sales invoices in strict accordance with the invoice management regulations. Issuance of false invoices is strictly prohibited.
Collection
1. Improve the accounts receivable management system, strictly assess and implement rewards and punishments. The sales department is responsible for the collection of receivables, and collection records (including correspondence) should be properly kept; the accounting department is responsible for handling fund settlement and supervising the collection of payments.
1. Combined with the company's sales policy, choose the appropriate settlement method to speed up payment recovery and improve the efficiency of fund use. 2. Strengthen credit sales management. (1) Goods that need to be sold on credit should be reviewed by the credit management department according to the customer's credit rating and approved by personnel with corresponding authority. (2) Goods sold on credit should generally obtain written confirmation from the customer. If necessary, the customer will be required to handle asset mortgage, guarantee and other collection guarantee procedures. (3) The accounts receivable management system should be improved, responsibilities should be implemented, assessment should be carried out strictly, and rewards and punishments should be implemented.
2. Strengthen the management of commercial bills, clarify the scope of acceptance of commercial bills, strictly review the authenticity and legality of commercial bills, and prevent bill fraud.
3. Designate a dedicated person to regularly check accounts receivable, notes receivable, accounts received in advance and other current accounts with customers through correspondence and other methods.
4. Strengthen the management of bad debts receivable. If all or part of the receivables cannot be recovered, the reasons should be identified, responsibilities should be clarified, the approval procedures should be strictly implemented, and the accounts receivable should be handled in accordance with the unified national accounting standards system.
customer service
Improve the customer service system, strengthen customer service and tracking, and enhance customer satisfaction and loyalty.
1. Set up a dedicated person or department for customer service and tracking. Qualified companies can establish customer service centers by product line or geographical area. Strengthen pre-sales, sales and after-sales technical services, and link the salary of customer service personnel with customer satisfaction. 2. Establish a product quality management system and strengthen communication and coordination among sales, production, R&D, quality inspection and other relevant departments. 3. Do a good job in customer return visits, conduct customer satisfaction surveys regularly or irregularly; establish a customer complaint system, record all customer complaints, analyze the reasons, and propose solutions. 4. Strengthen sales return control. Sales returns must be approved by personnel with corresponding authority before they can be executed; goods returned by sales should be managed in accordance with material procurement and warehousing.
System control
1. Keep records of all aspects of the sales business, fill in corresponding vouchers, set up sales ledgers, and implement a full-process sales registration system.
2. Strengthen the accounting system control of sales, shipments, and collection businesses, record sales customers, sales contracts, sales notices, shipping vouchers, commercial bills, payment recovery, etc. in detail, and ensure that accounting records, sales records, and warehousing records are consistent .
Pay attention to risks (At least)
1. Improper sales policies and strategies, inaccurate market forecasts, improper sales channel management, etc. may lead to poor sales, inventory backlog, and unsustainable operations.
2. Inadequate customer credit management, improper selection of settlement methods, and poor collection of accounts, etc. may result in failure to recover sales funds or exposure to fraud.
3. There is fraud in the sales process, which may cause damage to the interests of the company.
concept
Sales refers to related activities such as selling goods (or providing services) and collecting payments.
Internal control purpose
Promote stable growth of corporate sales, expand market share, standardize sales behavior, and prevent sales risks