This is a mind map about a customer journal. The map has 9 main branches, namely: Customer start aware of their problems, Cust Look for solution through search engine results (Google), Customer start engagement with reseller, Customer Purchase, Parcel Delivered, Follow UP/Survey, Invite Cust Masuk Telegram, Advice Join JTT, and New Ambassador. Each main branch has sub branches for description. The customer journey describes the entire process of interaction between the customer and the brand or product, including various stages such as understanding, exploring, purchasing, using, and providing feedback. By understanding the experiences and needs of customers at different stages, enterprises can better meet their needs, improve customer satisfaction and loyalty, and thereby increase market share and profitability. Therefore, the role of customer journey is very important as it can help businesses better understand customer needs, optimize products and services, enhance customer experience, and thus gain an advantage in market competition. Suitable for anyone who needs to interact with customers or understand their needs.

The customer journey, also known as the buyer's journey, refers to the process that a customer goes through when interacting with a brand, from the initial awareness of a product or service to the post-purchase experience. Understanding the customer journey is crucial for businesses, as it allows them to identify touchpoints and key interactions where they can engage with and influence customers. Here's an overview of the typical stages in the customer journey.