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MindMap Gallery Order processing
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Order processing
Order processing is a critical aspect of any business operation, involving the steps taken to fulfill customer orders efficiently and accurately. This mind map aims to explore the key components of order processing. By visually mapping out the different elements of order processing, this mind map will provide a comprehensive understanding of the processes involved in handling customer orders and ensuring customer satisfaction.
Edited at 2023-05-19 12:56:32- Recommended to you
- Outline
Order Processing
Spex
Existing Web Customers
User Logs into system with Username and Password and receives their Pricing and Discounts.
Order Processing receives an Email from Website for a new Web Order.
Epicor SO.ENTRY add fields needed on page 2 Pricing and Discounts are Calculated already.
Website Admn to retrieve Credit Card Nbr to enter into Epicor
New Web Customers
Order Processing receives an Email from Website for a new Web Order
The Order comes in as a Sales Quote. See Page 4 for Details
Create a new Customer Master Record using address on Email
Create a Contact record using the Web Contact Number and associate it with the Customer Number
So.Entry to Convert the Sales Quote to an Order
Web Admin screen to retrieve Credit Card if any
Enter Credit Card Into Epicor
ZeptoMetrix
Existing Web Customers
User Logs into system with username and Password and receives their Pricing and Discounts.
Customer places order
Automatic email notification sent to customerthat order has been received
Order processing receives an email from website for a new web order with customer ID
If purchased on credit card, card is authorized via authorize.net for product price only.
If purchased on PO, no action
Order is entered into MS Dynamics GP and order is fulfilled
Once order is shipped, final shipping, handling, and tax is added to admin of the website
Order status is changed from unfinalized to paid and this action automatically captures payment via authorize.net from the website admin
Automatic email notification sent to customer that order is paid
New Web Customers
Customer creates a new account and fills out name,company, an email address.
Customer orders online
Automatic email notification sent to customer that order has been received
New customers are only allowed to order with credit for the first time
Order Processing receives an email from website for a new web order with customer ID field blank
Customer service creates a new Customer ID in ERPand follows the new customer SOP
Once a customer is approved, the customer ID is updated in the admin of the website along with any discount pricing and terms if applicable
Customer service notifies customerof new customer ID
Order is entered into MS Dynamics GP and order is fulfilled
Once order is shipped, final shipping, handling, and tax is added to admin of the website
Order status is changed from unfinalized to paid and this action automatically captures payment via authorize.net from the website admin
Automatic email notification sent to customer that order is paid
HPS
Existing & New Web Customers
No Login, Guest only Orders – Place Order on Website
Credit Card is entered on Website and Auotmatically Charged when it submitted
Web email sent with Information needed to create Sales Order
Create Customer and Contact Record
Process order on Epicor System
If additionl Freight or Sales Tax add Extra Charge
Notify Accounting for new charge to Credit card Used on Web to bill card
NSI
Existing & New Web Customers
User Logs in or chooses Guest
Order Processing receives an Email from Website for a new Web Order
Macola system to enter in Customer and Contact details
User goes into special screen on website to print the Credit Card Details if paying by Credit Card
Enter order into Macola
Make price adjustments