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Chat Routing

MindMap Gallery Chat Routing

Chat Routing

Chat Routing is a chatbot technology used to route a user's question or message to the chatbot or human customer service that is best suited to answer it. It often involves multiple chatbots and human customer service working together to ensure users get quick, accurate answers. This is a mind map of chat routing. The map contains four branches: Base on workflow variable, Returning user, Queue strategy, Conversion. Each main branch has subbranches that are described in detail. For those interested in chat routing.

Edited at 2023-07-11 05:39:38
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