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MindMap Gallery Customer Relationship Management
Customer Relationship Management
Customer Relationship Management (CRM) is a management strategy aimed at improving customer satisfaction and loyalty. It emphasizes customer centricity, by collecting and analyzing customer information, optimizing sales and service processes, providing personalized interaction and services, thereby enhancing the competitiveness of the enterprise. CRM system is an important tool for implementing this strategy, which can help enterprises better understand customer needs, improve business efficiency, and achieve sustained growth. This is a mind map about Customer Relationship Management. The map is divided into three main branches, namely Project Management Team, Implementation Team, and Functional Team. Each main branch has a detailed description of its sub branches. Suitable for people interested in Customer Relationship Management.
Edited at 2024-05-10 23:26:48
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