MindMap Gallery Information system project manager knowledge system (Chapter 10 Project communication management and stakeholder management)
10.1 Basics of project communication management 10.2 Project communication management process 10.3 Techniques and Tools for Project Communication Management 10.4 Basics of Project Stakeholder Management 10.5 Project Stakeholder Management Process 10.6 Techniques and Tools for Project Stakeholder Management
Edited at 2022-11-24 16:10:27One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
Chapter 10: Project Communication Management and Stakeholder Management
Project communication management basics
definition
Project communication management is the process of ensuring that project information is generated, collected, distributed, stored and ultimately processed in a timely and correct manner
80% of the project manager's workload consists of a large number of irregular communications
communication model
Key elements
coding
medium
noise
decoding
5 basic states
Has been sent
received
Understood
Approved
translated into positive actions
communication channels
Choose the right medium, the way to spread your message
Behavior is divided into two categories
personal communication channels
impersonal communication channels
formal vs informal
Use formal for important things that need to be saved, and informal for those who want to know.
Choose the appropriate one according to the specific situation
Written and unwritten
More accurate in writing, more efficient orally
communication channel calculation
N*(N-1)/2
communication method
Ranking of degree of control
Narrate
illustrate
consult
participate
Controlling participation intensity ranking is just the opposite.
communication skills
Communicate the 5C principles
clear purpose
Express correctly
express concisely
logically coherent
Thought control
Five correct ways to implement communication
right person
at the right time
put the correct information
in the right way
to the right person
Planning communication management
definition
Develop appropriate communication methods and plans based on project needs and information needs of relevant parties
effect
Provide information needed by relevant parties in a timely manner to guide relevant parties to effectively participate in the project
enter
Project Charter
project management plan
resource management plan
Stakeholder Engagement Plan
project files
requirements document
Interested Party Register
business environment factors
organizational process assets
Tools & Techniques
expert judgment
Communication needs analysis
communication technology
communication model
communication method
Interpersonal and team skills
communication style assessment
File awareness
political awareness
Data performance
Stakeholder Engagement Assessment Matrix
Meeting
output
communications management plan
Project Management Plan Update
Stakeholder Engagement Plan
Project file updates
Project schedule
Interested Party Register
Key knowledge
Three ways of communication
interactive communication
Timely two-way
push communication
group email
pull communication
Announce
communication acceptance
text pictures
7%
sound
38%
Forms and body language
55%
Different stakeholders use different channels and methods
The best communication must be both efficient and effective
The purpose is to make the other party understand, so it is most important to pay attention to feedback
management communication
definition
Ensure project information is processed promptly and appropriately, manage collection, generation, release, storage, retrieval, management, supervision and final processing
effect
Facilitate effective information exchange between the project team and relevant parties
enter
project management plan
Ditch Management Plan
resource management plan
Stakeholder Engagement Plan
project files
Change log
Problem log
Lessons Learned Register
Interested Party Register
quality report
risk report
job performance report
business environment factors
organizational process assets
Tools & Techniques
communication technology
communication method
communication skills
communication competency
Feedback\Presentation\Nonverbal
project management information system
Project report released
Interpersonal and team skills
active listening
conflict management
Cultural\political awareness
interpersonal communication
Conference management
Meeting
output
Project communication record
Project Management Plan Update
communications management plan
Stakeholder Engagement Plan
Project file updates
Problem log
Lessons Learned Register
risk register
Interested Party Register
Project schedule
Organizational process asset updates
control communication
definition
Oversee the communication process to ensure that the information needs of the project and relevant parties are met
effect
Track and optimize information delivery as required by the communications management plan and stakeholder engagement plan
enter
project management plan
Ditch Management Plan
resource management plan
Stakeholder Engagement Plan
project files
Lessons Learned Register
Problem log
Project communication record
job performance data
business environment factors
organizational process assets
Tools & Techniques
expert judgment
data analysis
Stakeholder Engagement Assessment Matrix
Interpersonal and team skills
observe
chat
Meeting
output
job performance information
change request
Project Management Plan Update
communications management plan
Stakeholder Engagement Plan
Project file updates
Lessons Learned Register
Interested Party Register
Problem log
Chapter 10: Project Communication Management and Stakeholder Management
Project stakeholder management basics
definition
Identify and manage the needs of stakeholders, gain support, eliminate interference, and ultimately ensure project success
The benefits of managing people well
get more resources
Need more precision
Prevent the impact of stakeholders on the project, or the impact of the project on stakeholders
Main contents of stakeholder management
Identify stakeholders
communication management
problem management
Identify stakeholders
definition
Identify and record stakeholder needs: interests, participation, dependence and relationships, influence, etc.
effect
Help the project team build awareness of each stakeholder or group
enter
Project Charter
business documents
business case
Benefit Management Plan
project management plan
communications management plan
Stakeholder Engagement Plan
Project components
Change log
Problem log
requirements document
protocol
business environment factors
organizational process assets
Tools & Techniques
expert judgment
data collection
Questionnaire
Brainstorming
data analysis
Stakeholder analysis
File analysis
Data performance
Stakeholder mapping analysis\performance
Meeting
output
Interested Party Register
change request
Project Management Plan Update
demand management plan
communications management plan
risk management plan
Stakeholder Engagement Plan
Project file updates
Hypothetical log
Problem log
risk register
Key knowledge
Comprehensive identification of stakeholders
All stakeholders inside and outside the project
Everyone who affects or is affected by the project
A stakeholder can also be an institution or organization
Identify as early as possible and repeat the entire process
Stakeholder classification
power/interest grid
Power/Influence Grid
Influence/action grid
highlight model
urgency, legitimacy
Plan stakeholder management
definition
Develop a method for stakeholder participation in the project based on the stakeholder needs, interests, influences and other factors collected through identification of stakeholders.
effect
Identify feasible plans for effective communication with relevant parties
enter
Project Charter
project management plan
Resources\Communication\Risk
project files
Three logs: Hypothesis\Problem\Change
Project schedule
risk register
Interested Party Register
protocol
business environment factors
organizational process assets
Tools & Techniques
expert judgment
data collection
Benchmarking
data analysis
Assumptions and constraints
Root Cause Analysis
Data performance
mind Mapping
Stakeholder Engagement Assessment Matrix
decision making
Prioritization\Grading
Meeting
output
Stakeholder Engagement Plan
Project file updates
Key knowledge
Stakeholder analysis
Information about interested parties
Identity Information
slightly
Assessment information
needs, expectations
Classified information
participation, influence
Participation
Don't understand
resist
neutral
support
lead
C current participation level D required participation
Differentiated Communication Management Plan
Stakeholder Engagement Plan
The focus is on the management strategies of relevant parties, how to communicate with each other, and how to improve their participation.
communications management plan
The focus is on how the information of the entire project is interacted, including the overall framework for communication between stakeholders. It does not specifically distinguish the details of how stakeholders should communicate.
Manage stakeholders
definition
Communicate and collaborate with relevant parties to meet the needs of relevant parties and projects, handle problems, and promote reasonable participation of relevant parties
effect
Practical cooperation with relevant parties, let them understand the project to improve the project success rate, and actively guide them to increase their support and reduce their opposition
enter
project management plan
Communication\Risk\Stakeholders
change management plan
project files
Change log
Problem log
Lessons Learned Register
Interested Party Register
business environment factors
organizational process assets
Tools & Techniques
expert judgment
communication skills
feedback
Interpersonal and team skills
conflict management
cultural awareness
political awareness
negotiation
observe conversation
basic rules
Meeting
output
change request
Project Management Plan Update
communications management plan
Opportunities to participate in the plan
Project file updates
Change log
Problem log
Lessons Learned Register
Interested Party Register
Control stakeholder involvement
definition
Supervise the participation of relevant parties, promptly influence or adjust strategies and plans, and guide relevant parties to participate correctly
effect
Maintain and improve the effectiveness and efficiency of stakeholder participation activities throughout the project process
enter
project management plan
Resources\Communication\Stakeholders
project files
three books
Problem log
Project communication record
job performance data
business environment factors
organizational process assets
Tools & Techniques
data analysis
Alternatives analysis
Root Cause Analysis
Stakeholder analysis
Data performance
Stakeholder Engagement Assessment Matrix
communication skills
Feedback\Demo
decision making
Multi-criteria decision analysis
vote
Interpersonal and team skills
active listening
Cultural\political awareness
leadership
interpersonal communication
Meeting
output
job performance information
change request
Project Management Plan Update
resource management plan
communications management plan
Stakeholder Engagement Plan
Project file updates
three books
Problem log
Designated book for the National Computer and Software Professional Technical Qualification (Level) Examination National Computer Professional and Technical Qualification Examination Office Chapter 10: Project Communication Management and Stakeholder Management 10.1 Basics of project communication management 10.2 Project communication management process 10.3 Techniques and Tools for Project Communication Management 10.4 Basics of Project Stakeholder Management 10.5 Project Stakeholder Management Process 10.6 Techniques and Tools for Project Stakeholder Management