MindMap Gallery Quality management panorama
There are three levels of quality management: material management, business management, and people management. Points, lines, surfaces, bodies, etc. Hope this helps!
Edited at 2023-06-21 22:07:14One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
One Hundred Years of Solitude is the masterpiece of Gabriel Garcia Marquez. Reading this book begins with making sense of the characters' relationships, which are centered on the Buendía family and tells the story of the family's prosperity and decline, internal relationships and political struggles, self-mixing and rebirth over the course of a hundred years.
Project management is the process of applying specialized knowledge, skills, tools, and methods to project activities so that the project can achieve or exceed the set needs and expectations within the constraints of limited resources. This diagram provides a comprehensive overview of the 8 components of the project management process and can be used as a generic template for direct application.
Great quality management: ① Focus on customers ② Leadership role ③ Active participation of all employees ④ Process method ⑤ Improvement ⑥Evidence-based decision-making ⑦Relationship management
01 people【QM】People
Classification of people
A. customer
① Focus on customers
B. staff
③ Active participation of all employees
C. boss
② Leadership role
⑦Relationship management
Quality management system
Quality Manual QM
Organization profile
Quality policy
Quality goal
Why: Why does the organization exist? For example, mission, vision, values, strategies, policies, goals, etc. can be stated here
Quality Procedure QP
file control program
Recording control program
internal audit process
Control of nonconforming product program
corrective action control procedures
preventive measures control procedures
What: What resources does the organization have, how to divide labor, etc. Including what/who/when/where/how many/how much
There are also some such as knowledge, procurement management procedures, etc.....
Work Instructions WI
How, specifically how to do it, operational details
Quality Record QR
sheet
Report
subtopic
Traceability improvement: only if it is traceable, can it be improved
⑤ Improvement
4 major processes
① Resource management process ② Management responsibility process ③ Product realization process ④ Measurement, analysis and improvement process
6 large files
specific activities
Build/improve the system (prepare plans, write, review, revise, review, publish, train, execute, inspect, improve)
training, knowledge sharing
Quality evaluation/reward and punishment system
Quality seminar, team building
output
Management system
education system
quality culture
accountability mechanism
human ability
People's quality consciousness
inputINPUT Fire prevention, problem prevention What the manager and director have to do
02 Process【QA】Process
management functions
DQA
QE
QS
Management tools
Quality Management Cycle PDCA (centered on quality goals)
Quality planning plan: Everything is planned beforehand, no discounts are made in advance, strategize to win a thousand miles. [Set quality goals, specify necessary activities & resources to achieve goals]
Quality Control do Follow the pictures and follow the instructions. Do what you say and do what you do. Check the results. [Committed to meeting quality requirements]
Quality Assurance check Assess the situation. Violations will be prosecuted. Prevent problems before they happen. Process assurance 【Provide trust that can meet quality requirements】
Quality improvement action has a beginning and an end, continuous improvement [Continuously enhance the ability to meet quality requirements]
two grippers
product perspective
Quality Risks & Issues
management perspective
Human ability & awareness
For more tools see 'Quality Management Expertise'
④ Process method
specific activities
process improvement
Customer complaint handling
experimental design
Standard setting
output
process improvement
Customer satisfaction
process document
Quality reward and punishment system
Organization
Job Responsibilities
cost budget
template form
Quality Plan
Training materials
PROCESS CONTROL Put out fires and solve problems What the supervisor engineer has to do
03 Product【QC】Product
control node
IQC raw material control
IPQC process control
FQC finished product control
OQC shipment control
control standards
Implementation standards (product quality standards, material inspection standards, finished product inspection standards)
Test method (test case, SIP)
Inspection items, standards, methods, equipment/tools, frequency
specific activities
subtopic
subtopic
subtopic
output
quality raw data
Quality data collection model
Quality inspection report
⑥ Evidence-based decision-making
OUTPUT Put out fires and find problems What the team leader, foreman, and operator have to do
04 Quality management skills
Soft skills
leadership
communicate
Express
negotiation
excitation
management ability
project management capabilities
self-management ability
upward management ability
Horizontal management capabilities
Downward management capabilities
Learning ability (concentration)
Self-driving force
deliberate practice
Feynman learning method
foreign language ability
English/Japanese/Korean/Spanish
Quality management expertise
quality management philosophy
Zero defects
Quality means meeting the requirements
Quality system is prevention
Do it right the first time
The price of quality can be measured
There is no so-called quality problem at all
Goals→Resources→Process→People→Products
set a goal
Identify gaps
Take precautions
Unity of knowledge and action
Performance Evaluation
4 pillars of quality management
Management involvement and attitude
The quality management level of a company is determined by the boss
Effective quality team
Assist senior management to improve corporate management level and create a zero-defect quality management culture
Ensure product production and shipment and support sales team
Analysis, correction & prevention of organizational problems
Supplier coaching & promotion
Process construction
Processes help manage the business
reward and punishment system
Systems help managers
Talent training team building
Sort out job responsibilities and formulate KPIs
Ability: learning sharing, training
Awareness: Quality 3-Heart Training Case Training Rewards and Punishments
quality thick black science
What others expect from quality
Who has special relationships, power, and selfish motives?
Who are enemies or friends? (There are no eternal enemies, only eternal interests)
Don’t tell the truth with all your heart, don’t speak ill of others, and don’t take sides easily.
Quality management approach
Quality management methods
TQM
IPD
ISO9001
PDCA
trilogy
Quality management method
Quality Management Tools
risk prevention
feasibility assessment
Three new risk assessments
feasibility assessment
Supplier evaluation available
quality review
IATF5 major tools: APQP/FMEA/MSA/SPC/PPAP
problem found
Product audit
process audit
product testing
Issue tracking form
analyse problem
5why /4M1E/DOE/Defect Reproduction/Brainstorming
Solve the problem
8D/double 7 technique/6sigma/5why/seminar/cross-department group QCC/regular quality meeting
keep improve
G-PDCA-F
Quality management tool
Product & Process Expertise
technical knowledge
Legal and regulatory requirements
Industry Standard
Product features
Performance parameters
Fundamental
Structure and composition
standard test
Test Methods
Failure modes, causes, solutions
process knowledge
Production Process
Process control parameters
The art of quality management
05 Quality Management Maturity Model
[Uncertain period (1 point)] ① Performance: Many quality problems, no standards, lack of processes, no system, and lack of quality goals ② Breakthrough: Unify managers’ understanding and strengthen and improve inspection
small workshop
[Awakening period (2 minutes)] ① Performance: Have a certain understanding of quality, but do not know how to achieve good quality, separation of quality and quantity, have quality goals, but no actions ② Breakthrough: Unify managers’ understanding, improve inspection, and gradually carry out process management
Start-up small company
[Enlightenment period (3 points)] ① Performance: Have a correct understanding of quality, have quality goals and decomposition actions, the focus of quality is fire-fighting, and quality management relies on blocking and monitoring QC activities. ② Breakthrough:
General private enterprises
[Wisdom period (4 points)] ① Performance: Focus on process management, risk management, and QA activities ② Breakthrough: Improve process management and carry out awareness training
Well-known enterprises
[Maturity period (5 points)] ① Performance: Pay attention to culture and system, quality management is equal to organizational management ② Breakthrough: Improve cultural training and optimize various business processes
Top companies