Training for identification of goal

To increase knowledge and skills

Direction to daily work

Evaluation for development (Conduct test)

Mind-set (80%)

Technique (20%)

Emphasize the "Why" Behind the Project

Shift Focus from Features to Benefits

Build Genuine Relationships

Use Success Stories as Proof

Confidence in Product Knowledge

Create a Memorable Experience

Inspire Through Passion

Opening

Rapport Build

SPIN Selling

Office Presentation

Story Telling

Convince

Prize Justify

Site Presentation

Met Questions

Site Visit Experience

Issue Vs Solution

Objections

Offer

Negotiation

Closing

Feedback

Asking questions SPIN Selling

Customer Expectation and expectation match

Emotion story telling

Customer goal

Customer’s less effort to purchase

consistency in your action and behaviour

effective communication

Empathy -undestand the need and feeling of others

self trust- Trust start with our own ability,values,intergrity

Trust is damage:Take responsibility apologize

Find common interest ,show genuine interest

Share personal experience

Communicate clearly and honestly

Educate and inform

Offer personalized solution

Rapport Build (20%)

Product Pitch (40%)

Addressing customer’s concern & problems (40%)

Serve of happiness

Sataus

Quality of Life

Relaxation

Memorable expensive

Scenic views

Desire and preferences that go beyond necessities

lifestyle expensive

swimming pool

Luxary amenties

Premium Interior

Home technology

Persolised Customization option

Number of bedroom,bathroom,amenties

Fundamental features

address functional aspects

daily neccesities

gated community

asthetic preferences

green space

Objection Handling

Objection Management

Dont tell price directly

Price v/s Value

Bread stacking method(add values)

Tourism investment

0.5 FSI Floor space index

Location

Climatic condition quality

Sale deed of NA plot

Individual villa

Low maintenance

Gated community

Handover form from Anam

Self Intro

Presentation skills/ Communication skills

Price Justification

Sales assistance form fill up

Prepare Video and summary

As per Purpose

As per Profession

Problem

General Touch Points

Introduction and Recap

Purpose & Intensity

SPIN Selling

Generate Interest

Trust Building

Customized proposal

Next steps

Future appointment

Financing options

Compelling Story

Data & Testimonial

End with call to action

Express appreciation & dedication

Reiterate Availability

Share market trends

Questions & Concerns

Increase interest as per customer stage

Build and increase relationship

Follow up should be value adding and problem solving

Engagement

How to Convert - a) Curious to Interested Customer for revisit b) Not Urgency to Interested Customer for revisit

How to Convert - c) Curious to Interested Customer for revisit d) Not Urgency to Interested Customer for revisit

Understanding buyer’s need

Understanding buyer’s priorities

Understanding buyer’s pain point

Clearly outline the offer

Highlight consequences of delay

Offer additional bonuses within specific timeframe

Limited number of villa

Create fear of missing out techniques to encourage immediate action

Prompt follow up

Be genuine not fake

Tap on his why

Reduce distraction

Reduce anxiety

Connect his emotion not with product feature

Call as per Sale Assistance Form Notes

Check Customer Stuck / Genuine Problem

Gain & Pain Pitch

How to Convert - e) Curious to Interested Customer for revisit f) Not Urgency to Interested Customer for revisit

Interested

Interested but No Urgency

unions C to B= with example as per fear points B to A = with example as per fear points

Preparation and Planning

Defining Ground Rules

Clarifying and Justifying

Bargaining and Problem Solving

Closure and Implementation

Curious Customer into Interested Customer for Revisit

Interested Customer into Urgency Customer for Revisit

Urgency to Booking

Reflect on Each Interaction

Seek Feedback

Analyse Data

Embrace a Growth Mind-set

Continuous Learning

Develop Resilience

Actionable Improvement Plans

New Call Tracking marks

Follow-up Call Tracking Marks

States Tracking

Sales Assistance form fill-up & Video

WhatsApp Strategy

New Learning from Failure & Consistency Warm up

Preparation and planning

Define ground rules

Clarify

Bargaining and Problem solveing

Please decide final output of negotiation

Negotiation stratergy

Compromise those points they can close

Controlling negotiation

Negotiation Stratergy

Sont do in Negotiation

Negotiation mistake

Combination of resiliance,Effective stratergies

Understand reason for rejection

Build rapport and trust

Provide value and experties

Personlize your approach

handle objection professionaly

followup and persistance

Continous learning and improvement

Develop a positive mindset

Urgency closing

Alternative closing

Future closing

High pressure closing

Conditional closing

Special point closing

Abhi nhi to kabhi nhi

Sale cycle duration

Pipeline conversion Rate

Client retention and upsell rates

Lead response time

Daily efforts Vs Result ratio

Customer’s engagement

Revenue growth and profitability

Customer feedback and satisfaction