Team Training can be divided into two areas based on two basic team operations: content tasks and group processes.

Creating an ethical and productive workplace environment means that people need to be equipped to deal with unethical behavior when they encounter it.

Can focus on prevention. Prevention training often includes seminars on stress management, conflict resolution, and team building.

The ability to write, speak, and work well with others. Term literacy generally used to mean the mastery of basic skills taught in school--reading, writing & arithmetic. Functional literacy training programs focus on basic skills required to perform a job adquately & capitalize on most workers' motivation to get help or advance in a particular job.

Goal of customer service training is to improve customer service. Important to look at how a product or service is provided to a customer from perspective of the customer

Training vs. Development

Computers

Classroom Instruction & Role-Play

The need or deficit is identified via a thorough assessment. Most common in organizations.

A subset of skills training. Gives employees the skills they need to keep pace with their job's changing requirements. Unfortunately, not always as effective as hoped.

Designed to teach employees about specific cultural and sex differences and how to respond to these in the workplace.Based on the assumption that creativity can be learned. One approach is through brainstorming where participants generate

Based on the assumption that creativity can be learned. One approach is through brainstorming where participants generate ideas.

Is Training te Solution?

Training is affected by legal regulations. The major requirement here is that employees must have access to training and development programs in a nondiscrimatory fashion. Equal opportunity regulations and antidiscrimination laws apply to the training process just as they do to all other HR functions.

Country Characteristics - How different is the country from the one where the employee currently resides?

Job characteristics - Characteristics of the international assignment can have training implications. The international assignment ma post challenges such as difficulty in obtaining supplies, the quality of materials, and how smoothly the work process operates.

Worker characteristics - The worker's competencies can have obvious implications for training needs. If the expatriate doesn't have a competency needed to adequately perform the foreign assignment, there is an obvious training need.